Customer Ratings & Reviews
- Model:
- BES880BSSBUS1
- SKU:
- 6203022
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers admire the Barista Touch Espresso Machine for its ability to produce great coffee and its ease of use. The integrated grinder and touch screen features are also appreciated, along with the overall design and performance of the machine. While the price may be a concern for some, and the noise level is noticeable, the positive aspects of the machine seem to outweigh these drawbacks.
This summary was generated by AI based on customer reviews.
Solid little machine until frothing sensor dies
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid little machine until frothing sensor dies, now i have a $1100 paper weight. Worked great for 2 years and 2 months...buut warranty is for 2 years. Replacment part price is over 50 everywhere we looked online. Company is getting called on Monday. WHY would you make a machine that 1 error kills the whole thing??? Not just the frother...the most stupid setup i have ever seen.
No, I would not recommend this to a friendExcellent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best coffee machine ever!!! Super easy to use! I feel like a pro barista
I would recommend this to a friendnice product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great product. does what it suppose to with ease!!
I would recommend this to a friendFancy coffee maker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product.Easy to use Pricy for regular coffee drinkers.
I would recommend this to a friendQuality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product with great coffee tastes. Lots of water required and bulky
I would recommend this to a friendThe features are amazing if you’re crazy about cof
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Crazy cool features and so easy to use the touchscreen works
I would recommend this to a friendNot for Amateur Baristas
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchsed this machine 4 days ago. The machine is easy to use, but difficult to get the right consistency and flavor. The temp will only reach 170 degrees, but the feel of it was lukewarm. I did not communicate with Breville. I went back to Delonghi as I can get the temp to where I need it and they have presetting making it easier to get the right consistency and flavor
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Breville - Barista Touch Automatic Espresso
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Kind of difficult to twist the handle to insert and remove but other than that works great. Coffee tastes amazing!
I would recommend this to a friendWater pump too weak.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pump is too weak. If use the coffee grinder to get a medium finer grind the pump is not able to push the hot water, so you can't get the best of your coffee flavor.
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We are very sorry to hear about your experience. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://mybreville.force.com/BrevilleCustomerCommunity/s/?language=en_US®ion=us&brand=breville with a subject line of BV2400603BBMR-1. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively you can send us an email to askus@brevilleusa.com and include the same information.
Overheated
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this as a gift for my brother and it ended up overheating. Luckily the company has good customee service and is sending a replacement for the item. Ive read online that people have similar issues. Hopefully the next one will not have this issue
I would recommend this to a friendBrand response from Breville Consumer Support
Posted .We're sorry to hear of your experience with the appliance. Thank you for allowing us to resolve the situation for you. Please reach out if other issues or questions arise. We'll be happy to help.
Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its okay, kinda hard to dial in. Milk frothing is hard to achieve good microfoam.
I would recommend this to a friendGreat gift, flashy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this. Bought it as a gift for my husband. Wish my coffee cupe fit under it though. And I have to watch the milk steamer because it often overflows w very little milk or creamer in it. My husband loves it thiugh. He drinks espresso. For the money, a cheaper one would do the same thing.
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .If the steamer temperature is too high and/or there is more than the maximum amount of milk in the jug, the milk will overflow. Please try either reducing the amount of milk, or reducing the temperature. This should resolve the issue for you. If you continue to experience issues, please feel free to send us an email at askus@brevilleusa.com or call us at 866-273-8455. We'll be happy to help you from there.
Great espresso
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Expensive but over great espresso machine. A bug step up from my previous Nespresso machine.
I would recommend this to a friendGood quality,bad experience.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you looking to make your coffe without issues,without challenges or without youtube lessons than this coffee machine not for you.
No, I would not recommend this to a friendcoffee lover
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.still trying to perfect a little bit of a learning curve to get it to your personal taste
I would recommend this to a friendbad product
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When switching the machine on the following error appears on the display: Start Up error Please contact Sage customer support An error has occurred during start-up Error Code: ER05 Contacted service support, no response
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We are very sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://mybreville.force.com/BrevilleCustomerCommunity/s/?language=en_US®ion=us&brand=breville with a subject line of BV221201BBMR-2. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively you can send us an email to askus@brevilleusa.com and include the same information.
Amazing product, terrible customer service
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LOVE the machine. This is a review for Best Buy's price match policy. Apparently, you only have 15 days to have your item price matched, as opposed to plenty of other stores where the time period is a month or more. We purchased this 18 days ago at full price, only for it to go on sale for a whopping $200 off today. We tried to get a price match, but the policy says we're three days overdue and no one will help get us anything back — not even a store credit. I was told I can purchase a "Best Buy Plus" membership to extend this period to 60 days on future purchases, which is insane. I won't be doing that. Again, great product that I HIGHLY recommend, but I would not buy it from Best Buy...
I would recommend this to a friendBreville Barista Touch
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Barista touch is a great product, I definitely recommend
I would recommend this to a friendBroke slightly after the two year warranty was up.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The grinder broke slightly after I had it for two years and it was out of warranty. I sent it in for repair at Breville. They charged me $330.00 and it still isn’t working. I get about a quarter cup of coffee and it tastes horrible. I am going to try a different company.
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We are very sorry to hear about your experience. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://mybreville.force.com/BrevilleCustomerCommunity/s/?language=en_US®ion=us&brand=breville with a subject line of BV240916BBMR-2. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally.
Great coffee, questionable build quality.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Makes great coffee, but does not hold up all that well. For over a grand, I expect a coffee maker last a long, long time.
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We are very sorry to hear about your experience. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://mybreville.force.com/BrevilleCustomerCommunity/s/?language=en_US®ion=us&brand=breville with a subject line of BV231127BBMR-4. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively you can send us an email to askus@brevilleusa.com and include the same information.