Customer Ratings & Reviews

Had to remove a big old sub zero and its was heavy! they did such a great job!

Is working perfectly up to this point. I did not connect the water and ice system because I had read that there were several problems with this part of the refrigerator. However, I did not connect my last refrigerator which was a Sub-zero for the same reason.

Wasn't easy, but they got big unit removed and cautiously protected home

There were enough guys to install and haul away our old refrigerator - they took very good care to not damage the floor or doorways.

The guys that came in were very friendly and professional. They did a great job getting the old refrigerator out and helped us when we had to call Best Buy with an issue on the new refrigerator coming in.

Good Service......................................

Kitchen-Aid built-in refrigerator is an excellent choice. A but pricey, but if you have to have a built-in (we did), this is the best value. Works very well and well built.

Wonderful service. Knowledgeable personnel. Job done professionally!

This 2 man crew installed our refrigerator professionally and quickly. Best of all, they removed our old built-in - a very difficult job - efficiently. Excellent crew

professional haul away, handles stairs, obstacles very smoothly and save my day!

The haul away of my 48 x 84 inch built in fridge went smoothly.

I was told at point of sell that my old fridge could be picked up needless to say getting a hold of service was ridiculous and two weeks in I gave up and paid someone to help me which was a simple task, My floor was damaged upon delivery

Excellent, Professional, patient, competant, did a very good job, was such a relief , it was done in such a short time , very impressive 2 young men who knew the job well.Such staff are asset to best buy

If you have a built-in refrigerator to haul away, beware of Best Buy's service. Despite clear instructions on the order, they have failed twice now to bring either the right dolly or the correct amount of technicians (at least a 3 or 4-man team is required). It's been more than 2 1/2 months since I placed my original order. The first fridge that they delivered was faulty. Redelivery 2 weeks later, there was no dolly for the haul away. Redelivery 2 1/2 weeks later (yes, 2 1/2 weeks), only 2 guys who said they couldn't do it. Best Buy - you are wasting your customers' time and increasing your own costs. You are about to lose this customer not just for this appliance, but future appliances. Dealing with Best Buy customer service has not helped, although the customer rep at the store is beside himself with frustration over the poor service. While I am now very good at emptying our old fridge, having had lots of practice, I am bored with this state of affairs. I've only stuck it out this long because of appliance shortages during the pandemic. If I don't get a new delivery early date, they'll lose this customer. Best Buy in Los Angeles - are you reading this? Pay attention and fix your delivery service.

Amazing, compentent guys - did a great difficult job!

This is worth having it. I strongly recommend having this.

Yep, they hauled away my old refrigerator like they said they would. Said it would go into a large graveyard of old appliances.

Good customer service representative help me identify the product. It’s availability and help me ship it to my hotel where I needed it immediately.

The sales person said four men were needed to remove the old built-in refrigerator. Two were sent even though 4 were requested. Job was re-scheduled for 1 week later. During removal one worker cut the reverse osmosis water line instead of disconnecting it. Also, the hardwood floor near the main entry to my house was damaged. A photo of the damage was sent to the delivery company rep. I requested a reply to confirm receiving it and I'm still waiting. Stressful situation.

This particular code MUST be used if you need a built-in/custom refrigerator to be hauled away, which was not a readily available option when ordering a new refrigerator. Because of that, we had reschedule the delivery THREE separate times before we finally got the correct code and team to haul our old refrigerator away.