Customer Ratings & Reviews
- Model:
- CEB515P2NSS
- SKU:
- 6338134
Rating by feature
- Performance
Rating 3.9 out of 5 stars
- Cook Settings
Rating 4.1 out of 5 stars
- Quality
Rating 3.3 out of 5 stars
Customers are saying
Customers are enthusiastic about the convection oven feature, citing its effectiveness in heating and cooking smaller dishes, and its ability to function like a conventional oven. Many appreciate the appliance's attractive appearance. There were no negative customer comments reported.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Appearance
Microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful and sleek looking. So much quicker to heat then our previous microwave
I would recommend this to a friendBrand response from Cafe Appliances
Posted .Hello - Thanks for sharing your insight about your new microwave! Take care! -Don@Café
Best Buy shipped us a beat up model
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived looking like someone took a baseball bat to it. We were doing renovations so we just opened the box - which appeared fine. Which would seem to imply it was boxed up in this condition…
No, I would not recommend this to a friendBrand response from Cafe Appliances
Posted .Hello there, we are so sorry to hear about this experience. It is definitely understandable how frustrating it would be to receive a model in a beat up condition, and we sincerely apologize for this frustration. Please be assured that we are passing along this feedback to our packaging and shipping teams for further review, and we appreciate that you have brought this to our attention. If you have not already, we recommend contacting Best Buy for steps moving forward. If you requiring further assistance, please feel free to reach out to us on social media, and a member of our team would be happy to assist you. -Elliot@Cafe
Microwave
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave looks solid and the matte color is nice
I would recommend this to a friendGreat Micro but Not Very Smart!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was skittish about purchasing this unit, as the reviews have been less than stellar. Although most complaints are about Best Buy shipping, damage and install issues. But this unit's specs worked for me and I'm big on Smart products, so fingers crossed. The basic micro has a sleek modern look and plenty of features. No issues there so far after 1 month, although haven't used convection much-15 minute 400 degree warm up time seemed a bit slow. I would agree with some that a back light to the buttons would be a plus for this tier model. In a bright kitchen no problem, but midnight snack in dim light? better have the buttons memorized. The real issue is the Smart Connect feature. Connected up just fine, but about 30% of the listed commands don't work and even when it executes correctly, Google still complains. GE engineering suggested I get a new unit. Done. Still the same issues, returned. The complaint was then "escalated" again which is the new tech term for throwing in the waste basket, although the first CSR did his best to help, engineering still on a coffee break after 2 weeks. One might consider a Profile version for @$300 cheaper with no Smart Connect but seemingly the same basic unit.
I would recommend this to a friendBrand response from Cafe Appliances
Posted .Hey there - we appreciate your review of this lovely Café Convection Microwave. It’s great to see that you’re enjoying the sleek, modern look of this model and the abundance of features. Our apologies to learn of the issues you’ve been experiencing with the Smart Connect feature and have had to replace your unit. This is certainly not the ownership experience we strive for and apologize for any inconvenience this has caused you. We’re glad to hear that you’re working with our consumer relations team to get this concern resolved and we thank you for your patience. We hope to be able to build back your trust in our brand in the future. Please feel free to reach out anytime with any other questions or concerns, as we’re happy to help. Take care. Lauren@Café
Overpriced and not matching
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sent back for return. This microwave is huge, the back is very large which makes it stick out on the counter. The sides are black, which to me doesn’t match any of the GE cafe appliances I purchased. I can’t say if it works well or not, didn’t try it since the color and size didn’t work for me. Honestly too much money for a microwave.
No, I would not recommend this to a friendAvoid
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Even though the 1k watts are the same as my old microwave, everything heats slower. The popcorn feature is useless, as it’s not even close to popping the bag.
No, I would not recommend this to a friendBrand response from Cafe Appliances
Posted .Hello- We are sorry to hear your popcorn feature isn't working well. We'd like to offer some troubleshooting tips that should help. The Popcorn pad provides a one-touch method of cooking your favorite microwave popcorn without having to guess the correct time needed. There are two different types of Popcorn pads. The microwave will have either a "humidity sensor" pad or a "timed" pad. Note: If the popcorn is slightly overdone or undercooked, the cooking time can be adjusted up or down by twenty seconds. Touch the Popcorn pad and then the "9" to add twenty seconds or touch the Popcorn pad and "1" to subtract twenty seconds. We hope this helps! If you have any questions, please reach out to us directly. We are here to help! Joyce@Cafe
- Pros mentioned:Appearance, Convection oven
GE Cafe microwave/Convection
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Microwave with a great look and convection too. Very happy.
I would recommend this to a friend - Pros mentioned:Convection oven
Recommended
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very powerful. Convection oven is great. User friendly.
I would recommend this to a friend - Pros mentioned:Appearance
Quality product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.An amazing microwave; I have zero complaints. It does everything I would want a microwave to do and more. I like the look of it.
I would recommend this to a friend - Pros mentioned:Convection oven
Great Microwave
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love the convection oven option - especially for large family gatherings!
I would recommend this to a friendBrand response from Cafe Appliances
Posted .Hello - We're happy that you love your new microwave, and confident your family will continue to enjoy this unit for many years. Best wishes! -Don@Café
Don’t waste your money on this
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t waste your money on this product. More $$$ does not mean better quality. This product broke after 1 1/2 years. Costs more than 200 to fix. Warranties are only good for 1 year.
No, I would not recommend this to a friendBrand response from Cafe Appliances
Posted .We’re incredibly sorry to hear your microwave stopped working only a year and a half after purchase. We can imagine how disappointing this is and the inconvenience caused. Please allow us a chance to take a closer look into this. You can reach us via social media, our website, or by calling 1-800-692-6630 Monday – Friday: 8 a.m. – 8 p.m. ET or Saturday: 8 a.m. – 7 p.m. ET. We’re always here to help. -Gina@Café
Piece of expensive junk
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broken already. Convection does not work. It’s 4 months old. Best Buy won’t allow returns. Now dealing with wonderful GE service. First service call rescheduled. Second the showed up and said they needed parts so don’t use convection. Have no idea when or if they will be back.
No, I would not recommend this to a friendBrand response from Cafe Appliances
Posted .Hello, Thanks for the feedback. We're sorry to hear about the issues with your appliance and we know how frustrating this must be. We're glad you've taken advantage of your warranty and we are confident in our ability to resolve this issue. If you have any further questions please contact us so we can further assist you. Thank you for your patience. -Sylvia@Cafe
- Pros mentioned:Convection oven
Cafe microwave
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced a 15yr old unit. It's been a great upgrade and is very efficient at heating and cooking smaller dishes when the oven is full. Trim piece ordered at same time never arrived. Shipped to store. The box it was in at pickup was sketchy, we opened in store to make sure there was no damage
I would recommend this to a friend Installation delays
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m not able to review this product. It sits in my garage waiting for an August 17th install date. Clearly I’m disappointed in the installation wait time.
No, I would not recommend this to a friendBrand response from Cafe Appliances
Posted .Hi there, we appreciate you reaching out and we apologize for the installation delays. We know how frustrating this must be, so for the best help, we suggest reaching out to your local Best Buy directly. We're wishing you the best and we're glad to have you in our GE Appliances family. - Guy@GEA
- Pros mentioned:Convection oven
Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it's Sleek look as well as the fit into the designed area is perfect. The microwave itself is quiet and cooks perfectly.
I would recommend this to a friend damaged
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived with major damage. Had to repackage and haul it to a local UPS office to ship it back. Not only was it damaged, it appeared to be an older version of the product we purchased.
No, I would not recommend this to a friendBrand response from Cafe Appliances
Posted .Greetings,
We're incredibly sorry to hear that your appliance arrived with major damage. We can certainly understand your anger. If there's anything you need, please feel free to reach out to us on social media. All the best. Mike@Cafe
Received a broken appliance
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Appliance was damaged. Considering the way the package looked, this should not have been sold. Had to drive 35 miles to pick up. Extremely disappointed.
No, I would not recommend this to a friendBrand response from Cafe Appliances
Posted .Hello- We are so sorry to hear this happened. This is not the ownership experience we want for you and your family. We apologize for your inconvenience and hope that you will reach out to us if you have any issues in the future. We are here to help! Joyce@Cafe
Great microwave/convection combo
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Put in a cabinet with the trim kit and it looks beautiful. Haven’t used convection yet but microwave is great
I would recommend this to a friendBrand response from Cafe Appliances
Posted .Hi,
Thanks for sharing and welcome to the GEA family! We're glad this model is accommodating your home well. It's a pleasure having your business and if you find yourself with any questions or concerns let us know. Have a great day!
-Sylvia@Cafe
Awesome
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great microwave. Has a lot of high end features
I would recommend this to a friend- Pros mentioned:Convection oven
GE Cafe Microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the GE Cafe brand microwave. Expensive but a great quality product. It's more than just a microwave, it also does sensor cooking like a conventional oven but smaller. This was a replacement for the existing Cafe microwave as the they don't last more than 5 years, if it's used extensively. Would recommend this product
I would recommend this to a friendBrand response from Cafe Appliances
Posted .Hello- Thank you for your review and choosing us again for your purchase! We are thrilled to hear that you are enjoying your new Cafe convection microwave. We hope our appliances continue to be a joy to use and if we can help with anything else in the future, please let us know. All the best-Dianna@Cafe
