Customer Ratings & Reviews
- Model:
- CQE28DM5NS5
- |
- SKU:
- 6394690
Customer reviews
Rating 4.3 out of 5 stars with 33 reviews
(33 customer reviews)Rating by feature
- Storage Capacity4.7
Rating 4.7 out of 5 stars
- Quality4.5
Rating 4.5 out of 5 stars
- Design4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers praise the 27.4 Cu. Ft. Smart Quad-Door Refrigerator for its spacious interior, which many find to be very roomy. The design of the refrigerator is also well-received, with customers expressing their overall enjoyment of its appearance.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Cafe fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased a cafe 4 door fridge. It was perfect and what I was looking for. The people there were very nice and helped with any questions that I had.
I would recommend this to a friend- Pros mentioned:Spacious
Rated 5 out of 5 stars
cafe refrig
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks good. Super spacious. Love auto refill. Still discovering.
I would recommend this to a friendBrand response from Cafe Appliances
Posted .Hi Ander! Thanks very much for your review. We love the auto fill feature too! It's really handy. We're sure your unit will serve your for many years to come! Hope you're staying safe. -Michael@Cafe
Rated 5 out of 5 stars
Amazing refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this refrigerator, waited a long time for it but it was totally worth the weight. GE does it again, highly recommend it.
I would recommend this to a friendBrand response from Cafe Appliances
Posted .Hey there,
We're so glad to hear that waiting for your refrigerator was worth it! We do apologize that you had to wait, but we know that you'll definitely be enjoying this refrigerator for a long time. Make sure to connect to the app to see all the cool WiFi features. Thanks for choosing Cafe! Mike@Cafe
Rated 5 out of 5 stars
Refrigerator
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Café - 27.4 Cu. Ft. Smart Quad-Door Refrigerator looks so good inside. Love it.
I would recommend this to a friendRated 1 out of 5 stars
BestBuy is absolute worst in customer service.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.BestBuy is absolute worst in customer service. If I knew what is coming, I would go somewhere else, not worth the aggravation and miniscule discount. I am writing the review because it's the only way to warn potential customers what not to expect. We spend more the 15K on items that were supposed to be just delivered, no install or anything. The items got delivered on the FOURTH!!! Try. First was just a delay, second miscommunication with a driver, third scheduling error. Not once that anyone called and informed that items won't be delivered, that with BestBuy calling every time a day before and confirming the delivery. Not once on the day of the delivery anyone called and try to reschedule or inform the owner not to wait for it, deliveries are schedule during the working day, so I have to take days off every time! Twice!! The supervisor gave me his word that items will be delivered and failed on his words. And to top all of this they promised the compensation that they never delivered as well!! First they promised 10% then they could not do it because the computer won't issue the refund excuse, then gift card won't ship in the large amount at the end I got nothing, they just tell you to go away and stop bothering.
No, I would not recommend this to a friendBrand response from Cafe Appliances
Posted .Oh my. We regret hearing that you did not have the best experience with Best Buy. We strongly encourage you to reach out to your local store for the best resolution to this matter. Should you need any assistance with your new appliances, please let us know.
Rated 5 out of 5 stars
Great Refrigerator.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge. I looked at other fridge’s this one was the best choice.
I would recommend this to a friendBrand response from Cafe Appliances
Posted .Hello- We are so happy to hear you are pleased with your new refrigerator. This is an amazing model and we are so glad you are happy with your purchase. If you have any questions in the future, please let us know. We are always happy to help! Joyce@Cafe
Rated 5 out of 5 stars
10 points
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful nice looking , perfect fit on my kitchen
I would recommend this to a friendBrand response from Cafe Appliances
Posted .This is really a stunning refrigerator! We're sure it looks great in your kitchen. If you ever have a question about its features, we are here for you. Thank you for being a part of the Café Appliances Family! -Chris@Café
Rated 2 out of 5 stars
Can’t review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t give a review because it arrived with a broken water fixture. They had to return it then couldn’t get another one for us. They did offer to give us a loaner until they could but we declined. Thanks for trying :/
I would recommend this to a friendBrand response from Cafe Appliances
Posted .Hello- We are very sorry to hear you had this experience. We apologize for your inconvenience and understand your disappointment. If you have any questions in the future, please reach out to us directly. Thank you! Joyce@Cafe
Rated 2 out of 5 stars
Scratched
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Scratches on the edges, I dont know if it was at delivery time
No, I would not recommend this to a friendBrand response from Cafe Appliances
Posted .Hello - Thanks for sharing your review. Cleaners that contain Oxalic Acid, such as Bar Keepers Friend Soft Cleanser, will remove rust, tarnish, and small blemishes on stainless steel. Use only the liquid cleanser (free of grit) and be sure rub in the direction of the metal grain lines with a damp soft sponge. Using this cleaning method can often help reduce the appearance of the scratches. For visible scratches, there is not an approved repair method to cover the scratches. Please reach out to us if you need assistance in the future. Kind regards. -Don@Café
Rated 1 out of 5 stars
Did not work
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work and I've been sitting without a fridge for 4 days now. Still no solution to this issue.
No, I would not recommend this to a friendBrand response from Cafe Appliances
Posted .Hi there, and thanks for letting us know about this situation. We truly hate to hear the unit didn’t work properly, and you’ve now been without a refrigerator for multiple days; we know how frustrating this must be. This certainly isn’t the performance we expect from this model, and our team will be notified of your experience for review. If the refrigerator isn’t cooling, you may want to make sure the cooling system is properly on; if it doesn’t have power at all, checking the fuse or circuit breaker to ensure adequate power is reaching the unit may help. If it might be useful for you, we have a troubleshooting section starting on page 39 of the manual (which can be viewed on our Café Appliances website when you look up the model number and go to the product page). We hope those tips help, but if you are unable to resolve this concern our service department is available at 1-800-432-2737 ; a technician would be glad to examine the unit. Going forward, we’ll do all we can to earn your trust in our brand, and we’re always happy to assist if you have any other concerns or questions. -Sarah@Café
- Cons mentioned:Damaged floor
Rated 1 out of 5 stars
Damaged our hardwood floors
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Fridge, fair price. The two gentlemen that delivered the appliance were professional and respectful. Having said all that, our hardwood floors were damaged when they dropped the fridge they were moving out. I am not sure that I will ever use Best Buy again. Saving a few dollars is not worth it if their subcontractors damage our house.
I would recommend this to a friend - Cons mentioned:Mechanical issue
Rated 4 out of 5 stars
Awesome classic Piece
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this product last year October for my kitchen remodeling early this year. I am loving the fridge. If I hadn't bought a refrigerator for my parents before mine, I would have bought this for them. I have never had a regular depth fridge, and this gave me all the rooms for all my traditional food we eat in my house. I love cooking and filling up the fridge. The only drawback I have is that the middle freezer drawer does not easily close just as the other drawers. once you pull it out to get whatever you need, trying to push it back feels like it is snagging or there's a stopper, you have to kinda wiggle it before you can be able to put it back. For the price, there shouldn't be any mechanical issues at all. I am not happy with that part. I have 3-year warranty on it through BestBuy and not sure if I am supposed to reach out to them or call Cafe/GE for the problem that I am having. Overall, I love it. Has enough capacity, the back light and all the storage I need to store different types of soup, stew, rice, plantain, goat meat for families. I love cooking and this is perfect.
I would recommend this to a friend Rated 5 out of 5 stars
Awesome design
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the design of this fridge. I was originally going to put in a wine cooler in my kitchen but space didn't allow. This is as if it read my mind: Don't eat too much frozen food, need a wine chiller, and didn't have an organized fridge in the past. With so many drawers I'm sure this will look clean and everything is easy to find. Whoever designed this was just brilliant!!
I would recommend this to a friendBrand response from Cafe Appliances
Posted .Oh, wow! Thank you very much for the 5-star review on your new refrigerator. We're thrilled to hear that this model's layout is perfect for your needs. You have a fantastic model with lots of nice features we know you'll enjoy. Thanks so much for making Café a part of your home! -Mikayla@Cafe

































