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Customer Ratings & Reviews

Your price for this item is $189.99
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The comparable value price is $199.99

Customer reviews

Rating 3.9 out of 5 stars with 452 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

76%would recommend to a friend

Customers are saying

Customers express satisfaction with the camera's quality, ease of use, and straightforward setup process. Many appreciate its compact size and clear picture. However, some users report issues with battery life, motion detection reliability, and night vision performance, along with occasional connectivity problems. A few also felt the price was too high for the features offered.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 452 reviews
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Great wifi camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great wifi camera with an option to do wireless. Very clear when viewing even with night vision. You can leave it anywhere and any direction. Battery will last a month if you don't use live view all the time. I bought another canary all in one and it also works great.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality
    Cons mentioned:
    Night vision

    Rated 2 out of 5 stars

    Good indoor camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to keep it by the window looking outside, works good during daytime but at night you can't see anything because of the reflection of the infrared and you can't turn off the infrared light. And you've to sign up for you to keep the videos in the cloud server. No sd card slot so you've to use the cloud in order to keep or view your videos beyond the 24hr Period.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Hmmmm...not sure yet

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve only had the item for a month. The picture quality is not great if the area is not light. I do like it is rechargeable and portable that it can easily be moved from place to place. It does the job.

    I would recommend this to a friend
  • Cons mentioned:
    Night vision

    Rated 3 out of 5 stars

    I returned this item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I mostly returned this item because it required a $99 membership. The sales rep didn't say anything about it. I never would have purchased it. Without the membership, it will only hold activity for 24 hours. I was hoping to use this as a hidden camera/ nanny cam but it was too obvious. It has a huge light on the front that changes color depending what mode it is in. There is no way to turn it off. And night mode clicks on and off which is also too obvious. If someone stands still long enough. it will turn off then there is a delay to start back up.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent nanny cam

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this in order to have that extra piece of mind. Our sitter is amazing but it is very nerve racking at the beginning. I'm so glad we still have it still. Very glad for our sitter too! ;)

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Easy Install Works Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this as an indoor monitor. Works great. I would consider getting another one like it, but the directions for how to use it as an outdoor monitor are not at all clear. It would certainly require a power source.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Setup

    Rated 5 out of 5 stars

    high quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my canary flex. Set up was extremely easy and fast. I can monitor my home anytime , anywhere , anyplace. Great picture and it is a very high quality device.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Not great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The resolution is good, night viewing is pretty good for this class of camera battery doesn't perform per specs but it last a reasonable amount of time, the app is a bit buggy sometimes it takes a while to wake the camera up

    I would recommend this to a friend
    • Brand response from Canary
      Posted .

      Hi Steve, thanks for your review and great to hear you're happy with night vision and the video resolution! We're constantly working to improve the battery life and performance of Canary Flex—hopefully with plenty of app updates in the coming months, you'll start to see improved performance. CanaryCo

  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Good camera for the price!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reasonably priced, fairly compact and good sound quality. I wish the resolution was a bit better in lower light, and that the mobile app had more advanced features, but overall worth the price I paid.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Great. Bought to check on my chihuahuas

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to check on my dogs while I'm gone because they chew up there we we pads and I wanted to see who was responsible. I found the culprit but now every time I go out I can watch what they're doing in the kitchen

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    up. Camera

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my favorite camera. I have tried several others, but this one gives a clear picture and is easy to set jp.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Setup

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice camera, can’t beat the price, easy to set up and mount, great pictures and video, not pleased with the subscription policy plan though

    I would recommend this to a friend
    • Brand response from Canary
      Posted .

      We are pleased to hear you're so happy with your new Flex device! To get the absolute best out of your Canary camera, we hope you'll reconsider our Premium Service in the near future. Look out for special offers on BestBuy.com!

      Kind Regards,
      Sean CanaryCo

  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Very versatile smart camera

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Canary Flex was my first smart security camera purchase. I've owned several other smart items but never made the jump to cameras. I really like the versatility of this little camera and the image quality. It was smart of them to use a strong magnet to attach it to the base... it allows you to position it almost anywhere. I've found the battery life to be quite remarkable. I believe it has gone about a month and a half on a charge. Nice not having to worry about its power level all that often. Overall a good product from Canary.

    I would recommend this to a friend
    • Brand response from Canary
      Posted .

      Hello, We are excited that you are enjoying your Canary Flex. We appreciate you taking time to leave us your feedback. Thank you for being a customer of ours and being part of the Canary family.
      Best, Kayla CanaryCo

  • Cons mentioned:
    Battery life, Night vision

    Rated 3 out of 5 stars

    Not impressed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The night vision was not that great, I also didn’t like the battery life. Need a light for night or better camera.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great wireless camera , needs improvements

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great wireless camera , my only issue is battery life and the time it sometimes take for the camera to power up on my phone . Sometimes I can check it instantly and others the stream hangs for some reason .

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    nice product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    awesome design, great hardware....................

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    A go to camera

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great camera that you can easily move. A quality picture and easy to connect. Great for those who aren’t tech savvy.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    GREAT OUTDOOR SECURITY CAMERA WITH BATTERY

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm glad I purchased this security camera. It has a good wide angle view with quality picture and easy to use with the app.

    I would recommend this to a friend
  • Cons mentioned:
    Motion detection, Night vision

    Rated 1 out of 5 stars

    Expensive and bad.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Requires subscription for most features including viewing videos after 24 hrs. Without subscription, they disappear at 24 hours. All cloud based which means a 3rd party has access to & stores all of your videos. From a functionality perspective, it is poor, as well. It takes approximately 1-3 seconds to wake up when sending motion. This means that your video starts 1-3 seconds late which could be the difference of seeing someone’s face or not. It takes even longer to wake up if choosing to watch live. The app is very poorly designed. The settings are all over the place and are not intuitive. Also, the camera cannot be used through a window or, more specifically, with any object close in front of it. When it is dark, it will constantly switch in and out of night mode due to the object and the interference with its sensor. I regret this purchase and am only using the camera until I can get a better one.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    After 2 years, it's a brick!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this 2 years ago and it worked fine initially. Then after about 1 year the battery became difficult to charge. Now the battery does not charge at all. It's too bad, I paid over $200 for this camera, plus more for the outdoor "secure" mount.

    No, I would not recommend this to a friend
    • Brand response from Canary
      Posted .

      Hello - we're very sorry to hear that your Canary Flex battery is no longer performing as it should be. This is definitely something we would like to help resolve. If you haven't already, I'd recommend sending an email over to [email protected] and we can investigate this issue. CanaryCo