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Customer Ratings & Reviews

Canon - MAXIFY MB2720 Wireless All-In-One Printer - Black-Front_Standard

Customer rating

Rating 4.3 out of 5 stars with 484 reviews

88%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 484 Reviews
  • Rating: 2 out of 5 stars

    It's only as good as its software.

    Posted
    Bluepig
    • My Best Buy® Elite Plus MemberElite Plus Member

    I had this printer for three days and made four calls to Canon tech support. A little background before I move forward. I spent 28 years in IT and did everything short of direct user support. My first call was because the printer would not receive print jobs and threw an 1303 error. Turns out everything was configured properly, but the printer had performed an unapproved firmware update (reboot, no harm no foul). My second and third calls went unanswered at 24 and 33 minutes, and they were to resolve the fact the printer would not wake once it went into sleep or power savings mode (never resolved but I went into eco settings and turned off power saving mode). Even after that, the unit would not print a job once after it was asleep). My fourth call today as to resolve yet another issue of not being able to print landscape on legal (or 8.5x11 for that matter). While not nearly as bad, for people doing remote printing, the included software and downloaded app are both far from intuitive. I was able to get all of the issues resolved, but not one was an easy fix, and two were buried deep in the included drivers software disk. The web app is so convoluted and quite honestly frustrating that I boxed it up and returned it. On another note, when I presented the web app to my wife she said there is no way she would use it, so that alone negated any justification for keeping it. The print quality was good to very good, or a 4-4.5 star rating. The web app is a 2-star rating. The driver's software is a 3-star rating. Not being able to remove and replace the print cartridges until Canon determines they are ready to give you access is a 1-star rating. I took it back and got the Epson Workforce WF-7710 and will review that as a standalone review. By the way, I am a 25 year HP printer 'fanboy;' generically the best printer for the job.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Not just an Office All-in-One but for Home use too

    Posted
    unbalanced10
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I did a lot of online research on the Canon Maxify MB2720 before I purchased because I did not want to buy another printer that I could not use. I was using another Canon Printer prior to the Maxify and I could not keep that printer connected to my home network. It worked on the initial set-up and then when I turned it off and back on again, it did not connect anymore. Now, I like Canon printers because unlike HP & Epson which I have had in the past, Canon printers has more features for what you pay for them, Canon has better Customer Support, Canon's products last longer than the others and are easier to use. In looking for a new All-in-one printer, my main concern is how well the printer would connect to my home network and how it would maintain that connection. The initial set-up of the Maxify is pretty straight forward so that was great as well as expected. The real test would be how the printer would stay connected even if the printer was turned off. In the 5 weeks that I have had the Maxify MB2720, I have turned it off almost daily and everytime I need to print from any of my family's over 15 various devices from smartphones to tablets to pc's and mac's, the Maxify would always print what it was asked to print. Currently, I have my Maxify connected to my home network via my Netgear R8000 Router which works great. The features of this Maxify are much more than I need but with a college student and 2 high school kids at home, I think that most of the features will be put to use at some point before I need to replace this MB2720. My wife was able to print some great looking pictures on some "iron-on" cloth paper to make several Quilts for my daughters school auction which turned out great. All in all I think that you can't go wrong with this MB2720 All-in-One and I highly recommend anyone, even if you don't have a Home Office, to get this great printer.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent Printer, Great Text, Good Graphics

    Posted
    Steve
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This is my third Canon Printer. I really like their line. I have a Pro-100 for photography and use this for everyday text and graphics. It is fast and fairly quiet. The text looks great, almost laser like. The graphics are sharp and clear, but not photographic. I got it because it works wirelessly in my home. Both my wife and I have laptops, and now send our items to be printed without having to run into the other room and plug it in. Installation was straightforward, except for the scanner. The docs all say it can scan at up to 1200 by 1200, but the software they supply seems to max out at 600 by 600. I emailed tech support, and after several exchanges was told I could ignore the pull down menu choices and just type in 1200. It worked. To bad the docs don't say that anywhere. I also like having 2 paper trays. I can now keep envelopes in one tray and regular paper in the other. If you are fitting it into a small space, be aware that the paper trays are not flush with the front of the machine. When you add paper, the trays stick out about 3 inches. I don't mind, because the output tray sticks out even further and covers the trays, but it is a little deceiving when you look at the picture on the box.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    By Far the most frustrating printer setup.

    Posted
    TcCokato
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I had extreme difficulty getting this printer to connect to my network. It took approximately 3 hours for this printer to install. The Canon connector app was absolutely useless. I ended up having to manually configure the connection, then by a stroke of luck it connected. Once the printer finally connected to my network it took another 2 hours to configure the scanner so it wouldn't randomly rotate my scanned pages. This printer constantly loses connection to my network, which requires powering the printer down, then restarting and hoping it connects. I contemplated returning this unit, but after the significant time investment to install, I couldn't bring myself to box it back up and drive it to the store. The saving grace to this unit is that the print quality is superb and the print speed is by far the best I've seen. This printer also consumes very little ink, which is a big bonus. Pros: Excellent print quality Excellent scan quality Fast print Fast boot time Low Ink consumption Quite operation Large paper tray (x2) Cons: Extremely difficult setup. Useless and buggy app. Difficult Configuration apps. ADF does not support two-sided scans.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent low volume Multi Function Devise

    Posted
    Scotto
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I primarily purchased the MB2720 to start scanning all my documents and essentially going "paperless" with my home files. This has worked very well for the low volume of scanning I have done so far, and as a bonus for me, it prints color photos with very good results as well as color documents. When I start back-scanning (scanning boxes of archived paperwork) I will let you know how efficient it is. It would be nice to have some inexpensive document management software available to scan directly from the device and have it routed to the final destination file on your computer. Presently, I have to scan to a desktop folder and then file the documents into their final destination folder one at a time...Slow, but it works very well. If anyone knows of some inexpensive "document management" software for home use, let me know. Another facet of this printer I like is, if it runs out of one color, you can still print in black. I still have not had the Printer/Copier/Scanner long enough to know the mileage from the ink, so I'm hoping it does not cost big bucks to keep printing! I highly recommend this printer for the home office or a small office with a few people. It appears to be well built and easy to operate!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    A great all-in-one inkjet printer

    Posted
    alwaysfixing
    • My Best Buy® MemberMember

    This is my first Canon printer. After continued problems with HP inkjet quality and customer service, I'm really impressed with this product. It is well built, user maintainable (printheads DO wear out), has great features and produces excellent text and color chart outputs. I haven't tried it for photos yet because if I want photos it's more cost effective to have them printed professionally, especially when you consider the cost of both the paper and inks. Note: This printer uses premium PIGMENT based ink like many other fine inkjets. If you decide to try non-branded ink, be sure it's PIGMENT based and conforms to the Canon specs, or you will ensure clogging the printhead. Never mix Pigment and Dye-based inks. If you use Dye-based ink in this or similar printers designed for Pigment ink, the heat at the printhead nozzles will cause the Dye based ink to crystallize and ruin the printhead. Fortunately, this printer's printhead is user-replaceable and doesn't cost a fortune.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Very long warmup time and an ink drinker

    Posted
    Jeff
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I bought this a while ago but only used it lightly. I usually turned it on when I need printing and turned it off after that. Here is my complain: 1. Sometimes when I turned it on to print a few pages, it took 5 min before it prints the first page. I do not know what it was doing but it was making noise, and maybe it was cleaning the printer head. I saw the screen displaying cleaning printer head once when it made similar noise but that was not right after it was turned on. 2. The ink that shipped with the printer was consumed very quickly (in terms of number of pages as I did not print a lot). My estimation is that I printed about < 30 color pages and < 100 black and white. Last time when I turned off the printer, it stil showed the color cartridge still had ink, and today when I turned it on, during the 5 min noise as I described above, it said two of them were empty, and after the 5 min noisy activity before I print, it said the other color cartridge was empty. Was that noise activity (cleaning the printer head?) drinking the ink?

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    A worthless piece of junk....

    Posted
    oldgardengoat
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I don't know if I just keep getting "bad" printers but this, like the Canon printer it replaced, were/are worthless pieces of junk!!!! It took over 5 count them "5" hours on the phone and allowing direct access with Canon's tech support to get it set up to work with my laptop and even then I ended up having to use a cable to connect it to the laptop ... even Canon's tech support could not get it set up for wireless use. After finely getting it set up by connecting it by cable I've only been able to actually print with it 4 times and it took forever for it to print. It takes a very long time to respond to any prompts and when it did it took almost one minuet per page to print. It even takes 2 or 3 minuets to turn it off. I unplugged it from the laptop because I needed to use the computer at another location .... and connecting it back up to the computer and trying to get it to print something all I get is a window saying it's not connected to wi-fi. Well DUUUUUUHHHHHHHHHHH ..... it's wired directly to the computer!!!! I absolutely love my Canon cameras but will never .... ever spend another cent on anything related to "Canon Printers"!!!!

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    okay only not great

    Posted
    Rome
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    first if your manual is nearly 1400 pages beware, its scan features are not what they say its sold as a small home office machine but only can scan letter size I called support after and hr plus they couldn't help set it up to my email they tell you to download Canon app for scaning but that doesn';t support allow you legal size scan Now if you have two trays and several other configuration why not legal They asked me to call my email provider to get connection set up that didn't help I called a second time this time I'm told by support that I need a outlook account (WHY) if you sell item that has the ability to scan to email it should go to any email not there choice my choice What a waste of time and promise that it can do it all the 1400 page outline is probably written by someone that only works within boundaries and has never worked using printers scanners that do legal I talk with someone about their canon printer all in one and was told that support not Geek sqate couldn't get it done BIG DISSAPOINTMENT WITH CANON N BESTBUY

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Quirky and not as easy to use as my MX850

    Posted
    chefpaulo
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    After the print head evidently croaked on my 850, I was strapped to find a new one quick. I got the Maxify as I thought it offered more features and, as a replacement made eight years after my oldie but goodie, I thought adjustment would be easy. I admittedly have a slow learning curve but to print a letter and then have its corresponding envelope printed is a chore. The screen asks me to register every change of paper/envelopes and still have yet to get why I cannot have envelopes in one tray and bond paper in another for efficient operation. Also, this on-line manual is a bunch of crapola. Give me something I can index, dog ear, post-it and go to in an instant rather than scrolling through a Danielle Steele novel. In short, it works and prints fast but I wish my 850 had lasted longer. As far as recommending it, there is a binary yes/no option but no "with qualifications" option. That would be my preferred review.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Prints quickly, clear text and good photos

    Posted
    DustinFL
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Overall it appears to be a pretty solid printer. Setup was quick and easy, though the paper trays are a little unusual in how the tray physically extends to accommodate different paper sizes. Along the same lines, you can only put a limited type of paper in the bottom tray (according to the settings available) but can put a myriad of different paper in the top tray. Not sure why the bottom tray can't specify the same range of papers. The only other annoyance is that, by default, it's power saving settings are set to turn itself off (not sleep). So if you don't change the option, you'd often either a) not be able to connect to the printer or b) have to walk across the office to turn it back on.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Beats my old HPs hands down

    Posted
    Renee

    I have always been an HP fan when it comes to laptops and printers. Our last printer had the power cord wear out and it's cheaper to buy a new printer than a cord so I went shopping. Unfortunately, HP now has protections in place on their new printers so they only accept HP inks. I think that is ridiculous enough but it's made worse by how little ink their cartridges hold. Anyways, I shopped around and ended up getting a Canon Maxify MB2720. The main selling point is the cost per page when it comes to ink is 3-5 times most printers. I have printed countless full color prints and I have barely made a dent in my starter cartridges. If you need a printer I highly suggest it. For $200 bucks you can get the printer and a full set of xl cartridges. Not a bad deal!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Outstanding Printer; Easy Set-up

    Posted
    Jimbo
    • My Best Buy® MemberMember

    I have two laptop computers connected to my home wireless network. I was concerned about connectivity, especially when reading the reviews about people having trouble connecting. This was the easiest connection of a peripheral I have ever had in my life, and I am no geek. Just follow the instructions on the printer touchscreen and on the two handouts supplied by Canon. I had it done within 30 minutes. Best of all, my other laptop already had the software loaded- I did not have to insert the software disk into it to get it connected. The printer itself is very fast, only about 2 seconds slower than our laser printer at work, and faster than our copier at work. I absolutely love it!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Small Office Printer for a Great Price

    Posted
    jziggy618
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    My old HP combo printer died after about 10 years. I was sick of constantly replacing ink in that HP printer. When buying a new printer, I looked to other brands like Brother, Epson, and Canon. In the end after reviews from friends, I just on the Canon. This is a very full featured printer. It has extra large in containers, so hopefully I won't be changing ink as much. It is very fast printing and quality is very good. Scanning quality is excellent. The photo printing on plain paper is just so/so, but is much better on photo paper. Overall, I'm very pleased with this printer.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Cannon Maxify

    Posted
    deelabaff
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    We Bought This Printer On Sale From Best Buy because is was a cannon and appeared to be a good deal. Not real happy with it though i mean its really complicated always having to register the tray paper every time you pull it out and choose the time of paper sometimes they dont even have the type listed. It also tends to print pages at a slant as well. Even Worse this is suppose to be a business printer but wont work well with carbon paper for things like printing W2. Again this is an ok Printer but way more complicated than it needs to be for a home office printer

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Could be a lot better

    Posted
    Drive00
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This is the first home printer I have owned so please do not give much credit to my review if it applies to all home printers. I use my maxify mb2720 on a daily basis to scan paperwork two the office. I only use the Canon app to do so. The app works great but occasionally fails to connect to the printer. If you scan one page at a time it works great. My biggest issue scanning is that when you try to scan a stack of papers using the top feed it stops halfway through the job and you have to start over. This may be a problem with the app and not the printer. I occasionally print from my phone. It makes a lot of noise and takes several minutes before it will start printing. The print quality is good however. the instructions provided are not the best

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Great printer

    Posted
    Cain
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This printer is a great addition to our home workspace. It is fast, quiet, and very affordable (caught a good sale with my Best Buy deal of the day emails!). The ink cartridges are also quite affordable and last a long time (I don't print much at home but these have lasted longer than any other brand I've had). My only issue is that wifi is very spotty. That could be my lack of tech savviness, but I can get it to print wirelessly and the next day it won't work. I've asked for support from Canon a few times but no luck. I've been told it's my virus protection software but I doubt it. Other than that, it's a great machine for home use. Highly recommended.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Does not provide quality output form the scanner

    Posted
    Dilan

    I have use this printer for some time now and I am planing to buy a replacement. There are no printing issues. However scanner does not provide quality output as I expected. Specially if there are pictures with colors the scanning out put produce very dark colors. My old low price Hp printer produce better scanning images than this. In addition to that If I need to print black and white and if other colors are low on ink I have to replace all the cartridges that are low in ink. I will not be able to print with just replacing black even though I wanted to print only in black and white. This increases the cost and as I remember this was not an issue with my old hp printer.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Very disappointed

    Posted
    SJTHB
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    After having three successive HP all in one printers with them not lasting more than three years, I thought I would try a different brand. I did not like the ease of use of this Canon from the beginning (maybe because I found HP's very easy and intuitive). Printing copies seemed very slow, dual paper trays added a complication rather than a benefit for me and the first color ink cartridges I replaced showed up as being barely one quarter full (not sure if that was a printer or ink cartridge error). Fortunately, I bought the extended warranty (which I highly recommend on these seemingly disposable printers) and returned the Canon for an HP 8720. Hope I have better luck!

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Print quality is good.

    Posted
    jlr13
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The print quality is good. The printer delays for no apparent reason during printing sometimes, but usually prints relatively fast. It took awhile to get the settings correct so that the text wasn't huge (the printer default should be "fit-to-page", but it isn't). That was frustrating. With my Epson I did not have to adjust as many settings and did not waste as much paper with the initial prints. But it works fine now. I like the dual paper trays and the extra paper capacity. As with most items now days, the online instructions are not very comprehensive. I probably would not recommend this model to a friend.

    No, I would not recommend this to a friend