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Customer Ratings & Reviews

Case-Mate - Signature Smartwatch Band for Apple Watch™ 42mm - Black-Angle_Standard

Customer rating

Rating 4.1 out of 5 stars with 377 reviews

83%
would recommend to a friend

Customer ratings & reviews

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Page 1, showing1-17 of 17 Reviews
  • Rating: 1 out of 5 stars

    Do Not Purchase This Strap!!

    Posted
    Slay
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I will update this review if my problem ends up being resolved by Case Mate. I purchased the band on 4/21/2016. Loved the color and price, and although I was incredibly hesitant to purchase a band that was not Apple's, I still went ahead and made the decision. Case Mate is a well recognized brand, so I had trust in their products. I purchased a band for a $400+ watch. The band has a 1 year warranty, so I absolutely trust that the band will securely fasten my watch to my wrist with zero malfunctions for 365 days from the date I purchased the band. Personally, I would retire a product like this after that timeframe. After months of off and on use, today the band's latching mechanism failed, causing my watch to fall to the ground. There is now a scratch on the face of my watch because the band failed at its most crucial job: staying attached to the watch! Now, the band will not lock into the watch at all. It just won't catch. Super weird. I first called Best Buy's customer support number. Giant mistake. Save yourself any hassle and never call that number. I then called Case Mate and spoke with a very nice customer service rep who patiently listened to my story before telling me they would be more than happy to replace the band, but they do not replace or repair the items their products are sold for. I went a little further with asking who I might need to call or write in the company to have my watch repaired or replaced. She put me on hold and said she spoke with someone in the administrative department, and told me to submit a warranty request as anyone normally would, only attach photos of the damage to the watch. She then would forward the claim and information to the administrative department and they would decide what they are able to do for me. Stuff happens. Products fail. I get that. I'm not angry that the band malfunctioned and my (until today) pristine watch has its first scratch. I will be frustrated and slightly angry if they do not repair my watch face. I do not want to bother with dealing with their legal department because I was one out of many that had a malfunctioning product. Their product failed; because of that my watch needs to be repaired. It's that simple. Until I find out my answer and update this post, I highly recommend against purchasing this product. For all we know, it could be a widespread issue. I hope this major name brand takes care of their issue, because if they don't, I will do everything in my power to find out EXACTLY why they wouldn't.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Looks great, terrible quality

    Posted
    Ruff
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I purchased this band the same day I purchased my Watch with the intent of this being the primary band I used for day to day wear. It lasted less than a week. The band itself is leather and the metal inserts are brushed metal. Overall a very attractive band, especially for the price. However after a week of normal wear, the tiny screws holding together the metal inserts loosened themselves and separated from the band. Luckily it happened while the watch was not being worn...otherwise the watch itself would have suffered a drop from significant height and who knows what type of surface it would have landed on. My fear was that it would continue to do the same thing if I replaced it, and potentially the watch would meet its demise on concrete. I returned it and purchased an Apple band instead.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Can't remove from watch

    Posted
    dcb1
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I love the color and style of the band. When I wanted to change bands after 4 months, the band would not release from the watch, Tried several "recommended" methods to loosen if from the watch, but none worked. Now only have one band option for watch.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Absolute junk

    Posted
    Hansonabu
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Broke after 5 days of use. The little screws that hold the housing snapped. Band was used under normal conditions. I take extra care of my watch, the band is attached so it was equally cared for. So disappointing.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    No Quality

    Posted
    sampolo
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Very poor quality. Material feels like cardboard, not leather. The metal piece is not sturdy and can be broken easily if you're not carful every time you're wearing the watch.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    too uncomfotable

    Posted
    GadgetFREAK
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I got this band for its look but never use it because it is too uncomfortable for me to wear. it gives that classic watch look with the feel of a cactus wraped around your arm.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Horrible watch band

    Posted
    Goobster
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    If I could give this band a zero for raising I would very cheap like materials and not even real leather for the price I thought I was getting something a little better.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Poor leather quality

    Posted
    Meme
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Very disappointing. Poor leather quality. Not a good look.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    It snapped!

    Posted
    Jonah
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    It came off when I twisted my wrist while working, almost dropping my watch on the floor.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Stay away

    Posted
    Slapp
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This band sucked so bad after a few days the darn thing just fell apart

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Almost Doesn't Count

    Posted
    HMJR1
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The band is nice and soft but does not lock into place. I wasted my money.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Screws come out too easily

    Posted
    Jason
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    The mini screws for the band are not durable. Product needs an overhaul.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Cheap

    Posted
    BronxieGirl
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    It's a cheap material look like after a few wearings will break

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Cheap

    Posted
    MrHooks3
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Pleather looks horrible and feels horrible. Not work the price.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Hated it

    Posted
    Epit2me
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Looks cheap ended up returning the next day, not apple quality

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    do not waste your money

    Posted
    1234
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Had to return these, they broke the first day... Pass

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Broken after one week

    Posted
    Bern
    • Verified PurchaserVerified Purchase

    Looks good but was broken after one week normal usage.

    No, I would not recommend this to a friend