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Customer Ratings & Reviews

Your price for this item is $899.99

Customer reviews

Rating 4.6 out of 5 stars with 25 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are positive about the sound quality and weighted keys of the keyboard. They appreciate the excellent quality and grand piano sound.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-25 of 25 reviews
  • Rated 5 out of 5 stars

    Best birthday gift

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best birthday gift purchased! They loved it and use it everyday!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great piano

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this digital piano. It sounds better than I expected.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible customer service

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I moved 8 months before making this purchase. I forgot to change my address on my Best Buy account. I ordered this as a Christmas gift for my daughter. The second I completed the purchase I realized it was shipping to my previous address. I immediately started looking to cancel or try and change the shipping address. While looking I saw I could cancel no questions asked within 30 minutes of purchase. The button to cancel was grayed out and unresponsive. I was able to get customer service through chat. I asked to cancel or change delivery address. After a short conversation I was told that changing the address would be impossible, canceling was my only option. I said fine and was told that request would be made. The next day i received an email saying a shipping label had been created. I got right back on the chat to see why it wasn't canceled. I was told that the vendor declined the cancelation request even though i was well within the original 30 minutes at the time i requested it to be canceled. I was told the only option was to intercept the package after it shipped. Once i saw it shipped i received an email telling me to call UPS to intercept. UPS was rude and told me i couldn't because the shipper put restrictions on the package. I called Best Buy customer service this time. I was also very mad by this point and had been extremely patient and friendly up till now. I am embarrassed to admit i was screaming at the poor lady on the phone. I kept apologizing and kept screaming at her. Turns out after multiple apologies from her and after being left on hold for some time that nothing could be done. My wife then went to the local Best Buy store to try and get help. We were given a different number to call and they assured us that the package would be intercepted and sent to our local Best Buy. It wasn't. It delivered to the incorrect address and the local pickup is now saying it can't happen. I will never purchase from Best Buy again.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome value

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This piano has a decent sound, but what’s better is the amazing action and nice texture of the keys.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Beginner piano

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent piano for my grandchild learning piano. Good looking wood case ,very good sound . Easy assembly. Excellent price !

    I would recommend this to a friend
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