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Customer Ratings & Reviews

Customer reviews

Rating 3.6 out of 5 stars with 233 reviews

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Rating by feature

  • Service

    Rating 3.7 out of 5 stars

  • Professionalism

    Rating 3.7 out of 5 stars

  • Expertise

    Rating 3.7 out of 5 stars

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Cons mentioned filter

68%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 233 reviews
  • Rated 5 out of 5 stars

    Viking Fridge Repair

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys were excellent! My fridge had been damaged on delivery and they came out and fixed it. Super personable and quick.

    I would recommend this to a friend
  • Pros mentioned:
    Installation quality

    Rated 5 out of 5 stars

    Efficient and quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hooking up the water line to my new refrigerator was easy and quick. The service men were knowledgeable in this process and efficiently performed the job.

    I would recommend this to a friend
  • Pros mentioned:
    Installation quality

    Rated 5 out of 5 stars

    Good job!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful team. Excellent service. It was not an easy installation, and they didn’t without complaint

    I would recommend this to a friend
  • Pros mentioned:
    Installation quality

    Rated 5 out of 5 stars

    Installation

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional installation of our new 48 inch Kitchen-aid Built in refrigerator

    I would recommend this to a friend
  • Pros mentioned:
    Installation quality

    Rated 5 out of 5 stars

    Peerless installs is good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Peerless installs worked on our thermador refrigerator installation. Kim is a very experienced installer. Nice job done!

    I would recommend this to a friend
  • Pros mentioned:
    Installation quality

    Rated 5 out of 5 stars

    Install

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a great job installing built in Kitchen Aid Refridge. I thought it would be tough job, but they did it easily.

    I would recommend this to a friend
  • Pros mentioned:
    Installation quality

    Rated 5 out of 5 stars

    Good team!!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good team finally come to install the refrigerator and freezer for me. Very details and patient!!!

    I would recommend this to a friend
  • Cons mentioned:
    Surface condition

    Rated 2 out of 5 stars

    It took 3 tries to install

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    after 3rd time they managed to complete the installation and to have the ice maker working, but they damaged the top part of the refrigerator

    No, I would not recommend this to a friend
  • Pros mentioned:
    Installation quality

    Rated 5 out of 5 stars

    Install

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation guys were great. After the installation they cleaned up too.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst buy and customer service I've ever been a part of. My 12k fridge turns off and on by itself for no reason. Bought it in March and have to wait until the end of Oct for the " new" fridge . Never been so disappointed ! Never had any problems with best buy until this purchase!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Installation quality

    Rated 5 out of 5 stars

    Great Job!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy's installation team is outstanding. So very happy with the quality of their work!!

    I would recommend this to a friend
  • Pros mentioned:
    Installation quality

    Rated 5 out of 5 stars

    installation

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good worker's on time and took care not to bump my wall's or the refrig

    I would recommend this to a friend
  • Pros mentioned:
    Installation quality

    Rated 5 out of 5 stars

    installation

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is excellent and the gentlemen that installed it were very professional.

    I would recommend this to a friend
  • Pros mentioned:
    Installation quality

    Rated 5 out of 5 stars

    Install

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Instillations went well! They did a great job. Glad i did it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Installation Service

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great installation crew. I highly recommend using Mike and his team

    I would recommend this to a friend
  • Pros mentioned:
    Installation quality

    Rated 5 out of 5 stars

    Thermador Installation

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a hard job. We have lots of stairs. The guys did a good thorough job.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    BestBuy has the absolutely worst customer service

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The process of installing a dacor buildin fridge with panels after purchasing from this BestBuy store is a nightmare. I made the order 9 months ago. In the past 9 months, BestBuy had scheduled numerous delivery appointments with me to install the fridge panels (that comes separately from the fridge) but every single time they sent the wrong people to my house and failed to do the job. BestBuy doesn't do installation themselves. They hired third-party companies to do the installation to free themselves from liabilities, which explains why they kept sending the wrong people. After 9 months of many installation appointments, the end results are incorrectly installed panels and badly damaged floor in my kitchen. I am currently getting in touch with their third party insurance company. But I have no confidence that BestBuy will do the right thing to fix the damages that they have made and compensate me for the inconveniences that they have casued me and my family.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Installation quality

    Rated 5 out of 5 stars

    Refrigerator Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Installers were great! Very careful of my new floors and walls very professional

    I would recommend this to a friend
  • Pros mentioned:
    Installation quality

    Rated 5 out of 5 stars

    Good to have this one..!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is worth having it. I strongly recommend having this.

    I would recommend this to a friend
  • Pros mentioned:
    Installation quality

    Rated 5 out of 5 stars

    Great fridge and professional delivery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge and great installation. They were quick and Professional

    I would recommend this to a friend
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