Customer Ratings & Reviews
- SKU:
- 7107012
Customer reviews
Rating 3.8 out of 5 stars with 113 reviews
(113 customer reviews)Rating by feature
- Service4.0
Rating 4.0 out of 5 stars
- Professionalism4.1
Rating 4.1 out of 5 stars
- Expertise4.0
Rating 4.0 out of 5 stars
Customers are saying
Customers express satisfaction with the Complex Rangetop Install's overall performance and how easy it is to install. Many customers love the Wolf cooktop. However, some customers have reported issues with the burner performance.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Quick and easy installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These guys knew there job. Really quick and effective.
I would recommend this to a friendRated 1 out of 5 stars
Poor knowledge on Thermador Products
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The installers had minimal knowledge of the product! They tried to install the Range top three times and I had to go to the plumbing store to buy the right equipment for connecting! I was promised reimbursement and it never happened!
No, I would not recommend this to a friendRated 1 out of 5 stars
MR
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ALMOST ONE MONTH AND STOLL STOVE TOP NOT INSTALLED YET CAME IN DAMAGED HAD TO TAKE BACK AND WAITING FOR ANOTHER ORDER OF S NEW STOVE TOP SPENT $2600 NEVER THOUGHT IT WOULD BE LIKE THIS. COULD HAVE PURCHASED SOMEWHERE ELSE FOR SAME PRICE BUT BOUGHT AT BEST BUY THOUHT IT WOULD BE BETTER. BUT GUESS WE WHERE WRONG”
No, I would not recommend this to a friendRated 1 out of 5 stars
Review
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Service was poor at the best. Had to have factory rep come out to see that air flow was blocked from the installation. Took months to get corrected and then we still had to have our HVAC contractor make the correct installation. Would not recommend purchasing appliances from them.
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Scheduling and communication are two things left off of the training for Best Buy agents. I have had the absolute worst "customer service" in my life with over 10 agents. Over 13 hours of my time and 5 appointments later we still do not have an installation completed.
No, I would not recommend this to a friendRated 1 out of 5 stars
Dissatisfied and appalled
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What is there to install? The product is weeks late (when it was promised and promoted as available immediately over other products, although it was thousands more in cost), and nobody knows if this product even exists.
No, I would not recommend this to a friendRated 1 out of 5 stars
Installer Problems
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The "official" Best was installer was horrible. It took over 12 trips for the installer to get the appliances in. This was a Thermador purchase so they sent their best people out. What a joke, for $1,200 to install appliances you would think the install team would own a level???
No, I would not recommend this to a friendRated 1 out of 5 stars
cookware
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Today is ist appointment date from 7am to 1 pm. No respect for appointment and no one showed up. Very bad service. Unbelievable.
No, I would not recommend this to a friendRated 1 out of 5 stars
Cooktop installation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The person who installed did not properly secure the cooktop so when the gas company came by to inspect it, it failed. We will now need to take off work again to have someone come and secure it properly.
I would recommend this to a friendRated 1 out of 5 stars
Unreliable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The person who was supposed to come and provide a consultation never showed up at all. Horrible customer service
No, I would not recommend this to a friendRated 1 out of 5 stars
Did not purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not purchase this item Please let me kniw why this shows I purchased
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. We'd love to look into this for you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778 or chat with an Agent at www.geeksquad.com/chat.
Rated 1 out of 5 stars
Nice cooktop but not what we ordered
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cooktop not working. Installers came with no parts
No, I would not recommend this to a friendRated 1 out of 5 stars
Not completed and not working
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s been two months and the range top is still not installed correctly and working please call need help
No, I would not recommend this to a friend