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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 7349 reviews

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95%
would recommend
to a friend

Customers are saying

Customers value the knowledge, service, and professionalism of the on-site technicians, frequently praising their expertise in resolving computer issues and ensuring efficient installations. Positive feedback also highlights the ease of use and problem-solving skills demonstrated by the agents. While some customers experienced connectivity issues, the overall experience was overwhelmingly positive. The technicians' ability to quickly address and fix computer problems was a major point of satisfaction.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 301 Showing 6,001-6,020 of 7,349 reviews
  • Rated 5 out of 5 stars

    Satisfied Customer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our Geek Squad rep was great! Installed my new printer in minutes. He was very professional and informative. Our printer is working great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Was having a problem with Eero mesh extender

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    James and Alec always keep my smart devices up and running and troubleshoot when necessary until they solve the issue.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellence

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad is always excellent! Otherwise, requiring a minimum number of characters is ridiculous!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    help me!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad showed and solved my problem within minutes

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    SHANNON IS AN ALL STAR WORKER

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    FIVE STARS SHANNON WAS PERFECT THANK YOU FOR BEING GOOD BEYOND MY EXPECATIONS SHANNON IS A HERO

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Repairing my PC to good condition.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad representative Jason Miller was very helpful in solving my problem. I would judge Jason Miller as a top notch representative of the Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone backup

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jorge did a complete backup of my iPhone while setting up and calibrating the new receiver,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fixed computer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very knowledgeable and went the extra mile by going back to the office and talking to his fellow geniuses.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super Job!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knowledge and experience plus professionalism equaled one happy customer!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Brian fixed my email

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brian is a knowledgeable technician with extreme patience! He is polite and very respectful to the client and their home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Tech Support

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time, answered my questions, and installed OS upgrade without incident. I'm renewing my tech support subscription. Thank you

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Computer hard drive transfer fixed.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first agent could not get the project finished. After some scheduling issues, the second agent came out and finished it up quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    everything is working like it should

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quinton did a great job as always in getting our equipment up and running, it is always a pleasure to see the work you guys do

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Shines!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seth is awesome! Service for my technology need was handled

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did maintenance on my computer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agent came to my house to do a maintenance check on my computer. As always it was performed efficiently and quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad excellent

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was a great help in solving my issue. Very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was fantastic a techs were fantastic they were on time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Swad serviced my devices.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My agent serviced my computer and other devices with great expertise. Chris is the best techician ever!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They repaired my computer.☺

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did an excellent job the service is great the texts were gracious my computer was fixed and that's all I was there for thank you g Squad for your wonderful service happy holidays.☺

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Website repair.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sean cleared my computer problem and answered questions I had. Good visit.

    I would recommend this to a friend
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