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Customer Ratings & Reviews

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Customer reviews

Rating 3.6 out of 5 stars with 198 reviews

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73%
would recommend
to a friend

Customers are saying

Customers praise the High-Definition Wi-Fi Video Security Camera's impressive picture quality and ease of use, especially for beginners. Many also appreciate its effective night vision capabilities and the option for local storage via microSD card. However, some users experienced challenges with the setup process and motion detection features, while others found the software and compatibility with certain routers to be less than ideal.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 198 reviews
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Great Camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and use. Video quality is great. Great quality for the price

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good camera at day light

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works fine as promissed during day light . Night view is not good you have no more than couple feet visibility. I also have the DCS 932 that is more modern and better for night view. The speaker is not loud and only with a perfect internet you can understand the sound that comes from the camera. It takes some time to adjust the sensibility of the movements alerts to avoid fake alerts but it works. It saves the images as promissed in the SD card, 32GB is only enouth for 1 full day of images, but it works fine when set to recorder when movement is detected and pre adjusted times. Unfortunatelly there's no way to avoid the false movement alert caused by the camera noise when it turns from night to day and vice versa. The camera is an old model and only worth if you can get it with a good price deal.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    A little delayed sometimes but overall good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The camera works very well. We use it to monitor our pet's activity when we're not home. It can be a grainy and delayed from time to time but overall decent for our needs,

    I would recommend this to a friend
  • Cons mentioned:
    Motion detection

    Rated 2 out of 5 stars

    Mixed bag

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought two of these cameras. After spending several hours with the dedicated D-Link tech support for Best Buy, I was able to get the first camera working satisfactorily. Its hardware version is B1. When I returned to buy a second camera around a week later, I didn't notice that its version was A1. I spent hours again with D-Link tech support on several different days and was never able to get the motion detection to work properly, so I'll be returning it this weekend, hopefully for a version B1 camera. Although I could configure the cameras from my Yosemite Mac, I suspect that Window users will have an easier time.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    CAMERA WAS HARD TO CONFIGURE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE INSTRUCTIONS FOR CONFIGURING THE CAMERA ARE VERY VAGUE..THE PROGRAM REQUIRES SEVERAL DIFFERENT NUMBERS OFF THE CAMERA AND BOX...BUT THESE INSTRUCTIONS ARE NOT IN THE MANUAL..I FOUND THEM FROM A YOU TUBE VIDEO..I DID CALL CUSTOMER SERVICE AND THEY OFFERED TO HELP FOR A FEE...AFTER WE GOT IT UP AND RUNNING THE VIDEO FEED IS VERY GRAINY AND NOT GOOD QUALITY FOR THE PRICE PAID.

    No, I would not recommend this to a friend
    • Brand response from D-Link Support
      Posted .

      D-Link appreciates the feedback as we deeply care about our customer's input and we are sorry to hear that you encountered issues with the product. Please note that if you visit www.support.dlink.com you will be able to access the user manual, quick install guide, firmware upgrades, and FAQ's for the product. In addition, we do not charge for technical support. Make sure that you are calling our support line 1-877-453-5465 and not a third party support program. Thank you for choosing D-Link. DLinkUS

  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Good but needs work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good picture and recording. Lousy speaker volume. to do some of advertised features using advanced mode

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 3 out of 5 stars

    great camera, slow support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The camera works great, but it was difficult to set up. The instructions weren't clear on which installer to use and support took over a week to respond.

    I would recommend this to a friend
    • Brand response from D-Link Support
      Posted .

      D-Link appreciates the feedback and wants to thank you for the review and we are sorry to hear that our technical support team took too long to respond to you. For future reference, we advise that you contact our support team by calling 1-877-453-5465. The line is open 24/7 and we offer free support for our customers. Thank you for choosing D-Link. DLinkUS

  • Cons mentioned:
    Setup

    Rated 2 out of 5 stars

    Not that great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had several issues in the beginning after following the easy instructions to set it up. the recording would not work then once I fixed the recording and I tried to play it on my iPad it would not play. you always have to update with firmware and sometimes it doesn't even work then you have to reset camera. Sometimes camera won't pick up the SD CARD. Then I have to reset camera again!!! It's been a pain so far with these cameras. I wanted a camera where setup was easy and all I had to do is just review video later. If it worked as planned then I would give it five stars.

    No, I would not recommend this to a friend
    • Brand response from D-Link Support
      Posted .

      D-Link appreciates the feedback and we are sorry to hear that you are encountering difficulties with the camera. We highly suggest that you contact our technical support team to get your issue resolved. Our support line is always open and we do not charge for service. Just call the toll-free number 1-877-453-5465. We hope to restore your faith in D-Link. DLinkUS

  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    not a bad security camera for the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture and sound are good. Zooming is not so great and the range of view could be better. For the price it works well and does what I need.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great camera to start with

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There are so many of these camera's on the market, with so many different options per camera, i decided to have my best buy sales person help me with the choice. I love that there are no monthly fee's and i use the micro sim card. The camera's really help me keep track of what is happening at home. Now when i come home and find my rottie's have been up to trouble, i know exactly who to scold. In the past i just scolded everyone because i didn't know who was to blame.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Great Camera and easy to add to existing system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good quality and easy to install also easy to keep adding addition cameras

    I would recommend this to a friend
  • Cons mentioned:
    Motion detection

    Rated 1 out of 5 stars

    Poor Value for the Money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation instructions were not clear. As a wireless household we had to drag our laptop and the unit(s) to the attic to HARDWIRE into the cable. After two hours of issues we called the service number. The Indian gentleman was extremely positive until he found the directions and settings he claimed were correct were indeed not correct. He then took control of our laptop and downloaded programs not mentioned as necessary, which in turn, created problems with our laptop. Once that was all resolved he set everything as we requested; motion sensor, night view, etc. However, we have never been able to get the motion to work. We woke up to find 4300+ videos, not a few 55sec videos triggered by motion detection. Instead, the unit takes 10sec EVERY MINUTE, while set on motion, making review almost impossible and draining the data plan on our phones when we need to review. In addition, the only thing wireless is the communication, making electrical outlets a necessity and basically killing any external use of these devices. Very disappointing.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Night vision

    Rated 3 out of 5 stars

    Was okay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Images are fine, but needs reset FREQUENTLY while on WiFi. Also has a narrow field of vision. Night vision is crisp- can see father than advertised.

    I would recommend this to a friend
    • Brand response from D-Link Support
      Posted .

      We appreciate the input as we do value it very much and we are sorry to hear that you are encountering issues with the camera. We recommend to make sure that you have upgraded to the latest firmware found on www.support.dlink.com. If you have already done so, we then suggest that you contact our technical support team so one of our agents can troubleshoot with you. They can be reached 24/7 by calling 1-877-453-5465. We hope your issues get resolved soon and thank you for choosing D-Link. DLinkUS

  • Rated 4 out of 5 stars

    Works great, setup was challenging

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The camera works great, image quality is great, the microphone works well, the speaker in the camera isn't very loud but what can you expect for such a small speaker. The setup to the wifi network took some time, not sure if it was due to my wifi router or the camera. Once setup though everything worked great.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Another easy set up camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love D-link! These are the easiest cameras to set up and I now have 6 around my house. The app on my phone allows me to check on a sickly dog when I'm not home, allowing me piece of mind. Just an investment in the camera and NO monthly fee, app is free, I am a forever D-link fan.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Nice works good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup took a bit but it works good picture nice sound good

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 3 out of 5 stars

    overall good drops wifi signal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    overall good pic, drops wifi signal pic is little weak in dark if there happens to be ambient light

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Works great and the clarity is awesome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the camera to keep a view of who is coming to the gate to my apartment. It's not the best lit area at night and the camera still gives me a great picture. I've felt so much safer since I bought it!

    I would recommend this to a friend
  • Cons mentioned:
    Setup

    Rated 3 out of 5 stars

    Great concept. Difficult setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took 2 days and tech support to partially set up. Trying to get motivated to complete setup.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Night vision

    Rated 4 out of 5 stars

    Just what I needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this in place of a baby monitor. Has great night vision quality. It was easy to set up and convenient to watch on my phone or computer. Only issue is I can't view it on my Mac computer because of a java issue.

    I would recommend this to a friend
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