The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Rated 1 out of 5 stars
The worst experience
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
S
We made the horrible decision to buy a decor fridge and freezer with Best Buy. Since the moment the deliver and installation team came through my door they stared by saying the it will not fit in the kitchen when my kitchen was custom made specifically for those items. After they decided to continue with the installation and it fit prerfecrly as I told them. We got the feeling this people did not have the skills to install those appliances. My husband stared reading the installation manual and ask question and the technician stared getting upset and talking back in a not very nice way. Once they placed the fridge in freezer in the location he tells me he can’t finish installation because they do not have the necessary items to connect the water line. This column fridge and freezer require a connecting pairing kit which they told us would leave those parts out for another team to come and install. To my surprise the guys left the parts they did not install in the garage all open on the floor in the garage including screws all over the place which I have pictures of this. We proceeded to contact Best Buy and speak to a manager for 2 days with no success. After 2 days Best Buy called back and told me that another team will come out to finish the job but we will have to wait 4 days for this to happens when we explained to them that we are worried this Collums that are not property installed can fall over and we have kids. Worst costumer service and installation process after we payed $18,000 for this items. I will never recomend anyone to use Best Buy in the future and to make sure I let them know how horrible we were treatment and the quality of service provided with no qualifying technician for this type of units. Definitely a 1 star review across it all.
No, I would not recommend this to a friend
Rated 1 out of 5 stars
Bad quality and even worse CS
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Posted . Owned for 1 year when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Terrible experience broke after 14 months of use, and still having problems getting it fixed/replaced
