Customer Ratings & Reviews
- Model:
- DRS425300SR/DA
- SKU:
- 6534990
Rating by feature
- Storage Capacity
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers highly value the overall performance, interior lighting, and quiet operation of the 24.0 Cu. Ft. Side-by-Side Built-In Refrigerator. Many appreciate the ample storage space and the convenience of the ice maker. However, some customers have noted concerns regarding the doors and fingerprint resistance.
This summary was generated by AI based on customer reviews.
DACOR REFRIGERATOR
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a little over 2years we are having issues with the freezer not cooling below 20 degrees F and the ice maker stopped working. The ice making capacity is small with a long turnaround. The ice dispensing is wonky, delays, piles up inside and then dumps it all. I contacted Dacor and we are having the service done this week. The price on this appliance is WAYYY too high.
No, I would not recommend this to a friendPerfect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love it! It is everything we were looking for in a refrigerator.
I would recommend this to a friend- Pros mentioned:Storage space
My New Refrigerator
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the looks of my refrigerator. The doors are wonderfully heavy and there is definitely more space in it than my old Kitchenaid side by side. Only negative is you can hear the motor running. It is not totally quiet.
I would recommend this to a friend New Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like most of the features. The temperature display is very helpful.
I would recommend this to a friendmr
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great service and install. recommended. good look fits in
I would recommend this to a friendCustomer service is terrible!!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Advertised discounted but of course not available , no help in store. Ordered online with customer service lost 15% rewards because sale processed incirrectly. Best buy says I’ll receive a responce in 24-48 hours, 2 chats and 2 calls and 2 weeks later still no reponse from best buy. They have lost my business !!!!
No, I would not recommend this to a friendBrand response from Dacor Team
Posted .Thank you for sharing your experience. While we strive to partner with dealers who meet the high standards Dacor is known for, we understand that the service provided by independent dealers can vary. Your feedback is valuable, and we will certainly pass it along to the appropriate teams. If you have any concerns about your Dacor product, we want to ensure you receive the full support you deserve. Our customer care team is available at 1-833-353-5483 to assist with any questions or needs related to your appliance.
Nice upgrade
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice refrigerator for a good price. Meets my expectations for a top brand of built in refrigerator.
I would recommend this to a friendDacor 42" Side by Side Refrigerator
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had the refrigerator for a month now and it's been great! Great investment.
I would recommend this to a friendBest Buy Service Beware
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As we were replacing a built-in 42” we asked for two in-home inspections which were done. Neither one noted steps to our main floor would cause Best Buy to refuse delivery and installation. When the refrigerator arrived and was ready for delivery, Best Buy told us their premium appliance contractor refused to bring the product into our house or install it. Despite the unbelievable effort by the Cary store Appliance Resoltion Manager, Best Buy distribtion left it in our garage. They told us we had to fugure it out. I call this selling a product under false pretenses. To-date this has cost us close to $2k in additional costs. BB Total concierge service offered us a $200 store gift card for our trouble.
No, I would not recommend this to a friendBrand response from Dacor Team
Posted .Hi there, thank you for taking the time to provide feedback. We continue to strive to provide our customers with top-of-the-line products as well as exceptional customer service during every interaction. Please contact Dacor Care to share your experience at 1-833-353-5483.
Perfect features
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Glad it fitted in the spot from previous model. Excellent delivery and installation
I would recommend this to a friendDacor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love the layout and the organization of the frigerator/freezer
I would recommend this to a friendBuilt-in fridge
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product and excellent Best Buy service. Sean from Best Buy was super helpful.
I would recommend this to a friendDacor refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice refrigerator. Looks good. Installation went well.
I would recommend this to a friendDacor Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent service at Pacific Sales and with installation
I would recommend this to a friendRegrets
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unit makes an annoying high pitch squeal a good amount of the time. Only had it two weeks. Will make a service call and hope for the best. Should have gone with the KitchenAid. Freezer space a bit small too.
No, I would not recommend this to a friendA very pleasant experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Time the order was placed, Best Buy continued with a steady stream of communications, informing us of the delivery, preparation‘s, status of the set up team and everything was delivered on time. They did an excellent job of Removing the old refrigerator and setting up the new one. These built-in units are a little more labor-intensive.
I would recommend this to a friend- Pros mentioned:Overall performance
Mr
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it in every way so far. The looks and performance.
I would recommend this to a friend Good fridge but not worth Horrible delivery
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good fridge but awful delivery and haul away experience … took 5 tries. Luckily corporate stepped in and helped with resolution but it was still a horrible experience and wish I never would have bought this fridge.
No, I would not recommend this to a friendFrustrating....
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After just 14 months, the refrigerator stopped cooling and freezing. To avoid any potential hassle with the manufacturer, I purchased the 5-year Protection plan offered by BestBuy. However, I was referred to call Dacor directly. Frustrating and confusing!
No, I would not recommend this to a friendStill waiting !!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t review the item as of yet as I haven’t received it in one and half months of ordering. But I can review that the timely manner of this company is not good
No, I would not recommend this to a friendBrand response from Dacor Team
Posted .Thank you for sharing your experience. While we strive to partner with dealers who meet the high standards Dacor is known for, we understand that the service provided by independent dealers can vary. Your feedback is valuable, and we will certainly pass it along to the appropriate teams. If you have any concerns about your Dacor product, we want to ensure you receive the full support you deserve. Our customer care team is available at 1-833-353-5483 to assist with any questions or needs related to your appliance.
