Customer Ratings & Reviews

We bought $4,000 Dacor double wall ovens. We paid to have it measured before installation so that everything would be taken care of. They measured and said it would be okay for installation. They installed the ovens on three small boards that bent up the unit. I brought in pics to Best Buy who blew me off about it. I sent pics to Dacor and after a considerable wait, they said the unit was not installed correctly. I made so many calls to Best Buy and they said that they would put in an escalation which never happened. I assumed they were doing as they said but did not hear back and would continually have to follow up. I never spoke to the same person so finally asked for names of people because they never recorded anything. I would have returned these ovens within the return period but time had passed to a degree that this wasn't possible. This issue still isn't resolved but I finally asked for names of sales people. Angie has been very rude in dealing with this issue. I spend thousands of dollars yearly at this store and they could care less. Will shop elsewhere in future.