Customer Ratings & Reviews

Posted 3 years ago

Hi,

We regret to hear that you experience an issue with your unit, and the results leave us a one-star rating. All our products go through a quality check to ensure each unit that is released to our warehouse is free of damage or dents.  In rare cases, a unit maybe damaged during the delivery of your order. It is given to our third-party carrier, and we have no control over how they handle it. This is sometimes the reason why the unit you purchased does not work after you receive it.
We always recommend letting the unit rest for a few hours before using it, in order to avoid any malfunction of the unit due to moving the unit between the retail store and the customer's home. Ensure that the unit is not plugged into an extension cord and it should be into wall outlet. Lastly, please give your unit a hard reboot. Unplug it and plug it back in after 15-20 minutes. This allows the unit to go back to factory settings. If you still encounter the same issue after performing the hard reboot, don't hesitate to contact our consumer support team at consumerservice@danby.com or by filling out your contact information at https://www.danby.com/support/ for appropriate assistance. Regards, Earl

Posted 5 years ago

Hi Junk,

Thank you for making us aware of this, and we're sorry for the inconvenience. Please reach out to our customer service team so we can make this right. For a quicker response please email us at consumerservice@danby.com or fill in your information at https://www.danby.com/support/


Regards, 

Earl

Posted 2 years ago

Hi RussM,

Thank you for choosing Danby for your freezer needs. We're delighted to hear that the delivery and setup went smoothly.

Welcome to the Danby family of products! We hope you will continue to support our products for many years to come.

Regards,
Earl

Posted 4 years ago

Hello Will,

Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.

Regards,

Earl