Customer Ratings & Reviews

Very professional and courteous. Knowable in his work.

The service was very prompt, professional, meticulous and complete. The technitians were very knowledgeable and patient.

The dash cam install was awesome, clean and neat. The unit comes with a power source that plugs into a cigarette lighter. I've seen them contact and running along the dash and windsheld and it looks awful. For $50 and half an hour of work, it looks fantastic and clean.

Josh and Vinh did an excellent job installing my dash cam. The car was clean and undamaged when they were finished. They did it in the estimated time frame and kept me up to date through out the process. Thank you both very much.

I bought a Thinkware U3000 Dashcam and had Best Buy install it. It took 2 months to get an appointment but they did an awesome job. After they installed the Dashcam at the Owings Mill location the technician showed me how to use the Dashcam.

Amazing job! Thank you for the professionalism to the customer and the work being done.

When I had my dash cam installed into my car, I thought I would be waiting all day. The time it took to install was short that I was able to do some shopping at Best Buy and just before I was finish shopping the installation was complete.

Had a great experience yesterday with the install of my dash cam. They took the time necessary to get it done right, walked me through the use, and were very friendly.

the service is good and quick the staff are very friendly and reponsible

The tech refused to do a hardwire dashcam installation claiming that because the car was an EV, it wasn't possible to do a hardwire installation and had to be via the OBD (a less clean install, but easier for him). He claimed that OBD is the only way to prevent battery drain. This is simply incorrect. Despite producing copious evidence that hardwiring is not only possible for my EV, but actually preferable, he wouldn't be moved. He wouldn't back his statement up except to say that he knew better than everyone else because he's been doing this for a number of years. That's the kind of attitude that would get me fired in my job.

The installer, Herman, was very professional and very nice.

The installation service for our new dash cam was excellent. The staff member was very professional and he will be the big boss there some day. I was very impressed with his blend of technical knowledge and efficient installation skill, combined with his excellent customer service and communication. BEST BUY MANAGEMENT: Take note of this young professional and invest in his future.

Had my dash cam installed and I am completely satisfied with the work

They were behind schedule, and they couldn’t start working on my installation as appointment at 3 pm until around 5 pm - 2 hours late, and it delayed my time, and I did not get happy ending. They did not know how to install with hardwired for my car - 2024 Mercedes GLE450, and I had to accept using Cigarette port. They left the car door insulation strip detached. They installed the wire for rear dashcam incorrectly which could let rain running to inside my car trunk. I decided to go to a professional service and had them to clean up the problems and reinstalled the dashcam, even though the cost is higher than my expectation. I strongly don’t recommend BestBuy installation service.

The techs were very nice and showed me how to use the dash cam before I left.

Install my dash cam and rear camera without a hitch I came back the next day because I was in happy with the placement of the dash cam and they're cheerfully installed it where it was less visible and I was also having a problem with the software not the cam and not the service the cam has a very wonky software but the technician took his time explaining it to me

Highly impressed with the service I received. The service was completed before the original estimated time and I never had to adjust anything after the dash cam was installed.

The individual who performed my installation (I believe his name is Thomas but I'm the worst with names!) did a phenomenal job. He went above and beyond to make sure my dash cam got installed. They predicted 60-90 minutes and he got it done in 30, then made sure I was happy with the results. Overall a pleasant experience and I'm grateful for my tech!

The agent went above and beyond with the installation. There's a item in needed to buy but he work arund it so it wasn't required

The tech installed and setup my dash cam per our pre-install directions and conversation