Customer Ratings & Reviews

I bought a Thinkware U3000 Dashcam and had Best Buy install it. It took 2 months to get an appointment but they did an awesome job. After they installed the Dashcam at the Owings Mill location the technician showed me how to use the Dashcam.

The service was very prompt, professional, meticulous and complete. The technitians were very knowledgeable and patient.

I felt terrible and canceled my dash cam installation this morning. Initially, my appointment was rescheduled to six weeks later because my car was a new model for them to examine some details. A couple of days before my appointment, I received a phone call saying that it would take longer, until 4-5pm. When I arrived on the day of my appointment, I was told that they would charge me $200 for the luxury car installation (front and back) and that it would be finished by 5-6 PM. I was hoping they would inform me earlier instead of surprising me after 30 minutes of driving there.

They are kind and professional. Also, the job was done very quickly.

When I had my dash cam installed into my car, I thought I would be waiting all day. The time it took to install was short that I was able to do some shopping at Best Buy and just before I was finish shopping the installation was complete.

Very professional and courteous. Knowable in his work.

The installation service for our new dash cam was excellent. The staff member was very professional and he will be the big boss there some day. I was very impressed with his blend of technical knowledge and efficient installation skill, combined with his excellent customer service and communication. BEST BUY MANAGEMENT: Take note of this young professional and invest in his future.

Had a great experience yesterday with the install of my dash cam. They took the time necessary to get it done right, walked me through the use, and were very friendly.

Amazing job! Thank you for the professionalism to the customer and the work being done.

The tech refused to do a hardwire dashcam installation claiming that because the car was an EV, it wasn't possible to do a hardwire installation and had to be via the OBD (a less clean install, but easier for him). He claimed that OBD is the only way to prevent battery drain. This is simply incorrect. Despite producing copious evidence that hardwiring is not only possible for my EV, but actually preferable, he wouldn't be moved. He wouldn't back his statement up except to say that he knew better than everyone else because he's been doing this for a number of years. That's the kind of attitude that would get me fired in my job.

Install my dash cam and rear camera without a hitch I came back the next day because I was in happy with the placement of the dash cam and they're cheerfully installed it where it was less visible and I was also having a problem with the software not the cam and not the service the cam has a very wonky software but the technician took his time explaining it to me

They were behind schedule, and they couldn’t start working on my installation as appointment at 3 pm until around 5 pm - 2 hours late, and it delayed my time, and I did not get happy ending. They did not know how to install with hardwired for my car - 2024 Mercedes GLE450, and I had to accept using Cigarette port. They left the car door insulation strip detached. They installed the wire for rear dashcam incorrectly which could let rain running to inside my car trunk. I decided to go to a professional service and had them to clean up the problems and reinstalled the dashcam, even though the cost is higher than my expectation. I strongly don’t recommend BestBuy installation service.

the service is good and quick the staff are very friendly and reponsible

The installer, Herman, was very professional and very nice.

The individual who performed my installation (I believe his name is Thomas but I'm the worst with names!) did a phenomenal job. He went above and beyond to make sure my dash cam got installed. They predicted 60-90 minutes and he got it done in 30, then made sure I was happy with the results. Overall a pleasant experience and I'm grateful for my tech!

Had my dash cam installed and I am completely satisfied with the work

The agent went above and beyond with the installation. There's a item in needed to buy but he work arund it so it wasn't required

Amazing prices, service, fast and efficient installation. Really appreciate Best Buy and employees. I trust your business to be fair, honest, and professional which is hard to find these days sadly. From ordering, scheduling the appointment, questions, and installation the service was excellent and so was the price. Thank you for being trust worthy!

The guys that did my installation were great. Very clean and nice installation. They didnt just slap it in wherever, they brought me out and asked where I wanted it and made useful suggestions. Vary happy with the whole installation team.

The techs were very nice and showed me how to use the dash cam before I left.