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Customer Ratings & Reviews

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Customer reviews

Rating 3.4 out of 5 stars with 9 reviews

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67%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-9 of 9 reviews
  • Rated 5 out of 5 stars

    Great purchase.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really no complaints. The computer is lightning fast and everything I had hoped for. It was ready to use out of the box. Feels like a brand new computer. Having this computer is helping me organize my life and business. My only possible complaint may be the battery. I'm not sure how long it is supposed to hold a charge, but I had it unplugged and closed for less than 24 hours, and it went from about 50% to 7%. Not bad, but not amazing either. Considering it was off, I would think it would use little or no power during that time. Otherwise, I'm extremely happy with my purchase.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Missing graphics card or falty graphics card

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a great gaming laptop but theres one huge issue. It didn't come with either a functioning graphics card or a graphics card Im not sure what one i would need to open the back of the laptop up and see if the nivida is in there It does show up in drivers but theres no signal so it could also be a falty graphics card Currently my GPU is 128 MB It should be 2GB if it was running the nivida I cannot do what i need to do with intel graphics. I got the laptop back in February and i just recently found out its running off of intel, not the nivida it said it would come with. It runs CPU intensive games ONLY Shaders are a no go, and please please purchase a desktop fan it can sit on top of or your pc will overheat if yours didn't come with the grapics card aswell

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Solid specs with few flaws

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It gets very hot and wouldn’t hold the charge. I’m not sure if the unit that I received was defective or not.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Scam?

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It wouldn’t start when I received it and they said I had to pay for them to fix it. Sad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My best buy laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my computeŕ and all the things that cam with it. Would absolutely recommend buying from best buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good computer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything seems fine, the computer works just as if it was new.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great refurbished laptop.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    runs great had it for a little over a week now sometimes the fan runs loud but it works without problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought a refurb unit and it looks like new. Was in great condition. Best Buy made the operating systems very easy to set up.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Refurbished was not good for me.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had trouble right upon turning on. So returned the computer. In the end, I had good help in the store and bought a new computer.

    No, I would not recommend this to a friend
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