Customer Ratings & Reviews
- Model:
- G15SE-7170BLK-PUS
- SKU:
- 6473556
Rating by feature
- Battery Life
Rating 3.6 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the G15 15.6" FHD Gaming Laptop's performance and graphics capabilities very favorably, with many praising its ability to run demanding applications and games smoothly. The display also receives positive feedback for its quality. However, concerns exist regarding battery life and potential motherboard issues.
This summary was generated by AI based on customer reviews.
Excellent Laptop
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Durable, fast operating system. I have had no problems so far.
I would recommend this to a friendGreat laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Gaming laptops are a great way to go because you are "future proofing", meaning that the additional power and higher quality equipment will last a long time (in computer years, that is).
I would recommend this to a friendDud
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this for about 3.5 months now and it's been nothing short of miserable. At it's best it's a very buggy machine. Been crashing multiple times a day for weeks now. Dell tech support has been completely useless. "Click this troubleshoot button. Okay, no error detected so there is no problem with the computer. Oh, the problem persists? Uhh, just do a factory reset." I've spoken to at least 4 or 5 of Dell's tech support reps and they have all been equally uninterested. And you can guess where all of them were located... Long story short, don't let Dell rob you of nearly $1,300. Just stay away from this brand entirely. The adage "you get what you pay for" doesn't apply with them; you'll pay extra for less.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Greetings RyanG,
We value your feedback and want to thank you for taking the time to leave a review of your Dell G15 Gaming Laptop. We are sorry to hear that you are experiencing an issue with your device crashing. That is not the type of feedback we like to hear from our customers. We have noted the details of your statement and will use them to improve current and future products. Below I have provided troubleshooting steps to help resolve your issue.
Here are the steps to help resolve your crashing issue:
1. At the desktop, click the Search the web and Windows box and type "problem reports".
2. Select View all problem reports viewing a list of errors that have occurred on your computer and possible solutions for them, such as updating drivers, flashing your system BIOS, or checking for updates to the software.
3. Under the Source column, look for Windows and under Summary, look for Shut down unexpectedly.
4. Right-click the line item and select Check for a solution.
We'd also suggest checking to make sure that your software and drivers are up to date on Dell's Product Page here: https://dell.to/3khR75H
You can read the full article on solving PC crashing issues here: http://dell.to/2u98Cct
Should you need further assistance; we recommend that you contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Regards,
Summer@Dell