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Customer Ratings & Reviews

Your price for this item is $1,399.99

Customer reviews

Rating 4 out of 5 stars with 27 reviews

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  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

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78%would recommend to a friend

Customers are saying

Customers express satisfaction with the performance of the G5 15.6" Gaming Laptop, noting its ability to handle demanding tasks and applications. However, some users point to the battery life as a significant drawback, reporting that it does not last long on a single charge. The laptop's capabilities for work and creative tasks are highlighted as positive aspects. Concerns remain regarding the device's limited battery endurance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-27 of 27 reviews
  • Rated 5 out of 5 stars

    Excellent Condition Open Box and Nice Laptop

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Condition Open Box even though condition was listed as "Satisfactory". Came in blue Best Buy box rather than original DELL box, but had the OEM charger and laptop looked brand new with no blemishes. Works fine so far. Handles most games without making too much noise or heat. Son is very happy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for graphic design

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this laptop to do graphic design. Absolutely love how fast it works and the sharpness is spot on.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellent value for the money

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Due to the shortages, if you can get this at MSRP it is a great value for the price. The CPU and GPU is good enough for casual gaming like e sports title while not breaking the bank.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Graphics are great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's for my son for design school. Perfect, it's exactly what he needs, he loves it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dell Computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Dell Computer.. The speed is really fast and the video quality is great.. would recommend!!!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    L

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the lap top for school because it was on sale and didn’t used it until school started two months later, this was a big mistake because the lap top is defective. The lap top heats up from the get go with simple web browsing and it also it’s really slow and it crashes on its self with simple tasks. I took it to Best Buy thinking that they would help me out however it turned out that I had to pay for the geek squad to see it. I’m stuck with a defective lap top. I wish I could return it however I learned my lesson, next time I’ll purchase a lap top from Costco. Although Best Buy have great prices I will never purchase a lap top from Best Buy again. However if anyone from Best Buy reads this I would appreciate it if anyone reaches out to me to help me out with this defective lap top. Thanks

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Broke in less than 24 hours.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had it for 2 day. Was fantastic. Next morning turned it on and no sound. Could hear. I No audio and I couldn’t speak to anyone over zoom. Mic not working. Brought back to Worst Buy who couldn’t fix it. Got a refund and walked out.

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Hello rfriendly,

      Thank you for your review. We apologize for the issues you have come across with your product. We really do appreciate your feedback. If you come across any further questions, issues, or concerns, please contact Dell Support at your earliest convenience at 1-800-264-9896.

      Best regards,
      Wendy C. Dell

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