Main Content

Customer Ratings & Reviews

Customer reviews

Rating 3.8 out of 5 stars with 6 reviews

Rating Filter

Pros mentioned filter

Cons mentioned filter

67%
would recommend
to a friend

Customers are saying

Customers are impressed with the touchscreen feature of the Geek Squad Certified Refurbished 15.6" Touch-Screen Laptop. They appreciate the ability to interact with the device in a more intuitive way.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-6 of 6 reviews
  • Pros mentioned:
    Touchscreen
    Cons mentioned:
    Customer service, Hard drive

    Rated 1 out of 5 stars

    Good until

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful screen, nice sound and an overall decent product. However, I was forced to return this product.This was supposed to be a geek squad certified product. There wasn't much to suggest that they did any certification work. My main complaint was the hard drive. It kept making a clicking sound intermittently. When I took it back to the store after about 8 days they advised I needed to send it back to the Geek Squad national headquarters. The local Geek Squad folks wouldn't touch it. All I requested was that they put a different hard drive in the laptop and send me on my way. Oh, that would have cost me. Many calls to Best Buy customer service didn't cause any change in approach. In short, I returned it and got my money back. Took my money to another retailer. Please save your money and don't buy any Geek Squad Re-certified laptops. Take your money elsewhere and buy something new, especially if you can find a place that gives an additional year of warranty.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Documents, High graphic gaming

    Rated 5 out of 5 stars

    All you need

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is capable of performing all the tasks needed for the modern student high graphic gaming, documents, and video streaming.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Touchscreen

    Rated 5 out of 5 stars

    Love this computer.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The computer boots up super fast. Love the backlit keyboard and the touch screen. More than I imagined.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Speed

    Rated 5 out of 5 stars

    Nice

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice laptop verry fast I got it for a good price too!

    I would recommend this to a friend
  • Pros mentioned:
    Touchscreen

    Rated 5 out of 5 stars

    Bang for your buck.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is easy to use and is fast. I love the touchscreen ability.

    I would recommend this to a friend
  • Cons mentioned:
    Battery

    Rated 2 out of 5 stars

    Came with a defective battery

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was my second purchase after i got a defective laptop with space bar not working, but i was disappointed as even this one came with defective battery.

    No, I would not recommend this to a friend
Sponsored