Customer Ratings & Reviews
- Model:
- i7640-5359BLU-PUS
- SKU:
- 6576387
Rating by feature
- Battery Life
Rating 4.8 out of 5 stars
- Speed
Rating 4.8 out of 5 stars
- Display
Rating 4.8 out of 5 stars
Customers are saying
Customers are enthusiastic about the Inspiron 2-in-1 laptop, highlighting its overall performance, large screen size, and fast processor speed. Users appreciate its ease of use and sleek design, particularly the 2-in-1 functionality. The laptop's battery life and ample storage capacity also receive positive feedback.
This summary was generated by AI based on customer reviews.
Good Computer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it it is good for drawing I use clip studio paint on it I highly recommended it! The only downside is the speakers not to loud.
I would recommend this to a frienddell forever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.its wonderful and it was on sale much better than what i had.
I would recommend this to a friendRetiree
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All is well. This is an excellent computer. That is all.
I would recommend this to a friendFrank
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent customer service by the entire team from start to finish
I would recommend this to a friendLourdes
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent service and great customer service from the company and team. I recommend this product to all my friends.
I would recommend this to a friendlaptop purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.better deal than ordering direct from dell, amazon or other reseller
I would recommend this to a friendLaptop
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best service and the best quality in this laptop.
I would recommend this to a friendTest
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product with great deal. Never expected without bestbuy
I would recommend this to a friendCollege Essential
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great machine for our college student. Light weight but packed with a punch.
I would recommend this to a friendOutstanding Performance
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding Performance sound quality amazing picture quality excellent thanks Best buy
I would recommend this to a friendMike
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good computer, good value. Need more time to figure out the performance
I would recommend this to a friendNew Laptop Setup
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good help converting data from old laptop to new laptop.
I would recommend this to a friendNo
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Windows wasn't updated before the laptop was sold. Who has 45 minutes to waste on the phone so the Geek Squad can fix what should have been done before the thing left the manufacturer or the store.
No, I would not recommend this to a friendFrustrating process of getting e-gift card details
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not able to apply e-gift worth 100$ received on my earlier purchase back in September 2024 and thought to use it during black Friday sale on this purchase. But not able to use it even after discussions with store person and customer care. I personally spent 2 weeks discussing issue with best buy customer service to JUST receive gift card details as website and app not showing any details to redeem. Finally received physical gift card after 2 weeks but now not able to redeem as purchase value is on higher side as it's not in deal now. So, it's very frustrating process to use gift card and redeem on purchase which I wanted.
I would recommend this to a friendToo pricey
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Went in store to get help with choosing a laptop. Customer service was almost non existent. Could have purchased online for less.
No, I would not recommend this to a friendNot as described. Had to return it.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was an open box excellent item but upon receiving it the screen had terrible light bleed and irregular lighting across the screen. The item had to be returned.
No, I would not recommend this to a friend- Pros mentioned:Processor speed
Great value for money.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We really love this laptop, especially for the price. It is a recent model (2024) with great features and fast processing speed. No problems so far. This is an open box item so there were some sticker residues on the underside but we can live with this or we will try later to remove this.
I would recommend this to a friend - Pros mentioned:Ease of use
The Big John
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop and monitor are wonderful. The are so easy to use and they are a great improvement to have for my work.
I would recommend this to a friend Do not get this laptop, its not worth it.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.At first i was excited for this laptop, I had it for a couple months and i regret getting it. It constantly has trouble connecting to Bluetooth, its heck-a laggy, and constantly shuts off over and over and over, My sound on it doesn't work at all i have to turn it down then up then down again when i disconnected my ear buds. And ofc these problems happen after the 30 day return period so I'm stuck with this. It is a horrible laptop i do not recommend
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear NatalieD,
We value your feedback and want to thank you for taking the time to leave a review of your Dell Inspiron 16 2-in-1 Touch Laptop. We sincerely apologize for the numerous issues you have encountered with your laptop. This is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. Feedback like yours helps us improve our current and future products.
Below I have provided troubleshooting instructions with the full article that can help resolve this issue.
1. Search for Windows Error Codes.
2. Run a Computer Diagnostic.
3. Run Routine System Maintenance.
4. Update Drivers and BIOS.
5. Check Air Vents.
6. Check Safe Mode Symptoms.
7. Update Windows.
8. Uninstall, Reinstall and Update Software.
9. Look for Multiple Anti-Virus Programs.
10. Check for Malware.
11. Use System Restore.
12. Factory Install or Reinstall Microsoft Windows.
You can read the full article on solving freezing issues here: https://dell.to/33Y2KFn
Pair Dell Bluetooth Devices in Windows 11, and Windows 10 : https://url.dell.com/ffe49c
How to Troubleshoot Audio or Sound Recording Issues: https://dell.to/3p73Us3
We would love the opportunity to help you but will need a little more information. Please take a moment to call or chat to speak with a Dell representative at your earliest convenience using the information provided below so that we can help you resolve the issue to your satisfaction.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896
We look forward to making this right for you!
Best,
Minhaj@Dell
