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Customer Ratings & Reviews

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$799.99
Save $200
Comp. Value: $999.99

Customer reviews

Rating 4.7 out of 5 stars with 146 reviews

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Rating by feature

  • Battery Life

    Rating 4.8 out of 5 stars

  • Speed

    Rating 4.8 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

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There aren't enough negative mentions yet.
96%would recommend to a friend

Customers are saying

Customers are satisfied with the Inspiron laptop's overall performance, large screen size, and ease of use. Many appreciate the processor speed and find the battery life to be excellent. The storage capacity and 2-in-1 design are also well-received features.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-146 of 146 reviews
  • Rated 2 out of 5 stars

    Too pricey

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went in store to get help with choosing a laptop. Customer service was almost non existent. Could have purchased online for less.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not as described. Had to return it.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was an open box excellent item but upon receiving it the screen had terrible light bleed and irregular lighting across the screen. The item had to be returned.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great purchase

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent purchase love this laptop. Great display, runs smooth.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Great value for money.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We really love this laptop, especially for the price. It is a recent model (2024) with great features and fast processing speed. No problems so far. This is an open box item so there were some sticker residues on the underside but we can live with this or we will try later to remove this.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    The Big John

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop and monitor are wonderful. The are so easy to use and they are a great improvement to have for my work.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Do not get this laptop, its not worth it.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At first i was excited for this laptop, I had it for a couple months and i regret getting it. It constantly has trouble connecting to Bluetooth, its heck-a laggy, and constantly shuts off over and over and over, My sound on it doesn't work at all i have to turn it down then up then down again when i disconnected my ear buds. And ofc these problems happen after the 30 day return period so I'm stuck with this. It is a horrible laptop i do not recommend

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Dear NatalieD,

      We value your feedback and want to thank you for taking the time to leave a review of your Dell Inspiron 16 2-in-1 Touch Laptop. We sincerely apologize for the numerous issues you have encountered with your laptop. This is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. Feedback like yours helps us improve our current and future products.
      Below I have provided troubleshooting instructions with the full article that can help resolve this issue.
      1. Search for Windows Error Codes.
      2. Run a Computer Diagnostic.
      3. Run Routine System Maintenance.
      4. Update Drivers and BIOS.
      5. Check Air Vents.
      6. Check Safe Mode Symptoms.
      7. Update Windows.
      8. Uninstall, Reinstall and Update Software.
      9. Look for Multiple Anti-Virus Programs.
      10. Check for Malware.
      11. Use System Restore.
      12. Factory Install or Reinstall Microsoft Windows.
      You can read the full article on solving freezing issues here: https://dell.to/33Y2KFn
      Pair Dell Bluetooth Devices in Windows 11, and Windows 10 : https://url.dell.com/ffe49c
      How to Troubleshoot Audio or Sound Recording Issues:  https://dell.to/3p73Us3


      We would love the opportunity to help you but will need a little more information. Please take a moment to call or chat to speak with a Dell representative at your earliest convenience using the information provided below so that we can help you resolve the issue to your satisfaction.
      Chat or call: https://bit.ly/DellSupportTeam
      Phone number to Dell 1-800-624-9896
      We look forward to making this right for you!

      Best,
      Minhaj@Dell Dell