Customer Ratings & Reviews

Hello DJROD,

Thank you for your review. We are sorry to hear your PC is crashing. Below I have provided steps to resolve this issue.

1. At the desktop, click the Search the web and Windows box and type "problem reports".
2. Select View all problem reports to view a list of errors that have occurred on your computer and possible solutions for them, such as updating drivers, flashing your system BIOS, or checking for updates to the software.
3. Under the Source column, look for Windows and under Summary, look for Shut down unexpectedly.
4. Right-click the line item and select Check for a solution.

For additional support, please call Dell directly at 1-800-624-9896

Best, Lexy

Dear Valued Customer,

Thank you very much for your valued feedback. We are sorry to hear you are experiencing issues with your Inspiron 7000 2-in-1.
To help with the screen issues, we recommend making sure, that all drivers are current and up to date. I have provided a link to the Drivers and Downloads Page for your Inspiron laptop where you can check for any applicable updates.

Drivers and Downloads Page: https://dell.to/3HbSoTA

We also recommend following these troubleshooting tips:

1. Run the automated tools in SupportAssist to ensure that the drivers and BIOS are up to date and your computer is optimized
2. Verify display or video issue on an external monitor
3. Check for physical damage on the LCD screen
4. Run hardware diagnostics on the LCD screen
5. Verify the display or video issue in Windows Safe Mode
6. Download and install Microsoft Windows Updates
7. Change the video or display settings, and adjust the brightness
8. Touch screen troubleshooting
9. Run a Video Stress Test using Dell SupportAssist
10. Perform a Windows System Restore
11. Restore the computer to factory defaults

The whole article on this subject can be found here:

How to Troubleshoot Display or Video Issues on a Dell Laptop: https://dell.to/3pE7wm4

There are several ways to help improve the performance of your computer if it is running slower than you expected it to. We'd recommend the following steps to help improve your computer's overall performance and speed:
1. Restart your computer regularly.
2. Run the automated tools provided in the SupportAssist Tool.
3. Run a complete hardware diagnostic test.
4. Scan your computer for malware.
5. Restore your Dell computer using Windows System Restore.
6. Reinstall Microsoft Windows.

You can read the full steps associated with each of these recommendations here: https://dell.to/3n29QjE.

If the screen and slow performance issues are still not resolved after utilizing the troubleshooting options above, please contact the Dell Support Team at 1-800-624-9896 for further guidance.

Best,
Katarina@Dell

Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896

Dear Tina20,

We appreciate your valued feedback. We apologize for the trouble you have had with the battery life of your Inspiron 7506 2 in 1. Below I have provided the steps to change the Power Plan of your system to help with the battery performance, along with a link to the full article.

Change the Power Plan:

1. On the notification area of the taskbar, right-click the Battery icon.
2. On the options list, click Power Options.
3. Select a power plan on the battery meter, such as Power Saver or Balanced. Windows 10 has a built in 'Battery Saver' mode that can be activated to extend your system's battery life. The Battery Saver mode will monitor and limit background activity and other features such as push notifications. You do have the option to enable or disable this mode within settings or within advanced Battery Saver settings, you can customize the mode to best suit your needs.

a) Click on the Action Center icon in the taskbar and select the tile for Battery Saver.
b) If running Cortana then type Battery Saver into the search box and select from the results.
Within the Battery Saver settings page, you will be able to turn on and off the feature and customize the feature to best meet your needs.
c) Turn Battery Saver On or Off.
d) Additional settings available via the Battery use and Battery saver settings links.
e) Battery use shows further info on apps and their power usage.
f) Battery Saver Settings screen allows you to customize further Battery Saver feature.

You can read the full article here -  http://dell.to/2vfXWf4.

If you still experience this issue after you have finished troubleshooting your PC, please feel free to contact our support team here: https://bit.ly/DellSupportTeam.

If you require further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896

Best,
Ashley@Dell

Hello Flynn,

We are sorry to hear that the design of the touchpad is impacting your experience. Your feedback is sincerely appreciated and will surely be taken into consideration when designing future products. If you have any other questions, feel free to visit the support page for your Inspiron.

Best Regards,
Anthony P.

Hello,

Thank you for your taking the time to share your feedback and response. We are glad to hear that you're pleased with the performance of your Inspiron. We greatly appreciate your feedback on the keyboard backlit. The contents of your review will be used to help improve now and future Dell products. To help with the keyboard lighting issue we suggest disabling the backlit keyboard when you are in lit areas. Below, we have provided some steps to disable the backlighting and the full article link.

Backlit keyboard options in BIOS:
1. Click the + sign next to System Configuration.
2. Click Keyboard Illumination.
3.* Disabled or Off - The keyboard illumination is off.
*Dim - The keyboard illumination is at half brightness.
*Bright - The keyboard illumination is at full brightness.
4. Click Apply, and then Exit.
5. How to turn off or on and troubleshoot backlit keyboard: https://dell.to/3tHbZ8X

We recommend following the steps above to resolve your issue. If you have any questions or concerns, feel free to contact our support team here: https://bit.ly/DellSupportTeam.

Best,
Wendy C.

https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.

Bendite,

Thanks for your review and we're sorry that your keyboard lighting is not what you were hoping for. Here's an article with ways to adjust or turn off your keyboard backlighting: https://dell.to/3bOZUV2.

If you'd like to extend the life of your computer's battery you can follow these steps:

Change the Power Plan:

1. On the notification area of the taskbar, right-click the Battery icon.
2. On the options list, click Power Options.
3. Select a power plan on the battery meter, such as Power Saver or Balanced. Windows 10 has a built in 'Battery Saver' mode that can be activated to extend your system's battery life. The Battery Saver mode will monitor and limit background activity and other features such as push notifications. You do have the option to enable or disable this mode within settings or within advanced Battery Saver settings, you can customize the mode to best suit your needs.

a) Click on the Action Center icon in the taskbar and select the tile for Battery Saver.
b) If running Cortana then type Battery Saver into the search box and select from the results.
Within the Battery Saver settings page, you will be able to turn on and off the feature and customize the feature to best meet your needs.
c) Turn Battery Saver On or Off.
d) Additional settings available via the Battery use and Battery saver settings links.
e) Battery use shows further info on apps and their power usage.
f) Battery Saver Settings screen allows you to customize further Battery Saver feature.

You can read the full article here -  http://dell.to/2vfXWf4.

Lastly, if you'd like to diagnose your Blue Screen Errors you can follow these steps:

1. At the desktop, click the Search the web and Windows box and type "problem reports".
2. Select View all problem reports to view a list of errors that have occurred on your computer and possible solutions for them, such as updating drivers, flashing your system BIOS, or checking for updates to the software.
3. Under the Source column, look for Windows and under Summary, look for Shut down unexpectedly.
4. Right-click the line item and select Check for a solution.

We'd also suggest checking to make sure that your software and drivers are up to date on Dell's Product Page - https://dell.to/37OWbbz.

You can read the full article here - http://dell.to/2u98Cct.

Best,
Bryan
1-800-624-9896

Hello,

Thank you for your feedback and review. We're happy to hear that you're pleased with the laptop overall. We are sorry you're having issues with your battery runtime and the thermals. Below are steps that can help with overheating.

1. Dell does not recommend placing portable systems directly on your lap. Due to reductions in the thickness of modern portable systems, heat transfer can be an issue.
2. Using a portable system (Laptop) on a hard, flat, non-cloth surface will increase airflow and reduce heat from underneath and inside the system.
Using the portable system on a blanket, pillow, or other types of cloth will cover up the fan cause the computer to overheat and can cause permanent damage.
3. It is recommended to use the portable system in a Room temperature of 0°C to 35°C (32°F to 95°F) with a Humidity level no greater than 90%.
4. Use compressed air to clean the vents on a regular basis.
5. Using a cooling pad can decrease heat and increase performance.
6. If you want to know the temperature limitations for your system, go to the Dell Support Website, look up your system model then open the user guide under the manuals link.
7. This article contains further details that can help with your overheating: http://dell.to/2uJ8AdG.

Lastly, this link can assist with maximizing and troubleshooting any possible issues with your battery: http://dell.to/34UUp6t. If you require further assistance, please use the information below to contact Dell Support at your earliest convenience.

Best regards,
Wendy C.

https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.

Hello LisAnne,

Thank you very much for your valued feedback. We are sorry to hear that you have come across some troubles with your new Dell Inspiron 7506 2-in-1 laptop. With a little more information from you, we would like to help you as soon as possible.

Please contact the Dell Support Team at the information provided below so we can help you to resolve your issues.

Best,
Katarina@Dell

Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896

Mugs,

We're glad that your computer is working well for you for the most part. We're glad that you were able to load Windows 10 Pro to your new computer. If you have any questions about your computer you can check our Product Support Page here: https://dell.to/3kGMNtu.

Best,
Bryan
1-800-624-9896

Dear Valued Computer,

Thanks for your review and we'd recommend diagnosing your Blue Screen Errors with these steps:

1. At the desktop, click the Search the web and Windows box and type "problem reports".
2. Select View all problem reports to view a list of errors that have occurred on your computer and possible solutions for them, such as updating drivers, flashing your system BIOS, or checking for updates to the software.
3. Under the Source column, look for Windows and under Summary, look for Shut down unexpectedly.
4. Right-click the line item and select Check for a solution.

We'd also suggest checking to make sure that your software and drivers are up to date on Dell's Product Page - https://dell.to/37OWbbz.

You can read the full article here - http://dell.to/2u98Cct.

You can read more about Dell's Warranty Policy here: https://dell.to/39iwZuX.

Best,
Bryan
1-800-624-9896

Pcboy,

Thanks for your review and we're sorry to hear about the overheating that you're experiencing. We'd recommend the following tips to help your computer run at a cooler temperature:

Tips for Proper Usage:

1. Dell does not recommend placing portable systems directly on your lap. Due to reductions in the thickness of modern portable systems, heat transfer can be an issue.
2. Using a portable system (Laptop) on a hard, flat, non-cloth surface will increase airflow and reduce heat from underneath and inside the system.
Using the portable system on a blanket, pillow, or other types of cloth will cover up the fan cause the computer to overheat and can cause permanent damage.
3. It is recommended to use the portable system in a Room temperature of 0°C to 35°C (32°F to 95°F) with a Humidity level no greater than 90%.
4. Use compressed air to clean the vents on a regular basis.
5. Using a cooling pad can decrease heat and increase performance.
6. If you want to know the temperature limitations for your system, go to the Dell Support Website, look up your system model then open the user guide under the manuals link.

You can read the full article here - http://dell.to/2uJ8AdG.

Best,
Bryan
1-800-624-9896

Hello Easyone,

Thank you for your review and feedback. We apologize for the issues you have come across with your product. We would love to assist you with any troubleshooting needs but would need a little more information. Please feel free to reach out to Dell Support at your earliest convenience.

Best regards,
Wendy C.

For further assistance, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.

Hello TabletLiker,

Thank you for your review. We are glad to learn that you're happy with your laptop after getting your issue out of sight. We really do appreciate your feedback. If you come across any further questions, issues or concerns, please use the information below to contact Dell Support at your earliest convenience.

Best regards,
Wendy C.

For further assistance, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.

computer,

Thanks for your review and we hope that you're able to continue to setup your computer to your liking. We'd recommend using Dell's SupportAssist App to ensure that all of your software and drivers are up to date. If you have any questions about your computer you can check our Product Support Page here: https://dell.to/3kGMNtu.

Best,
Bryan
1-800-624-9896

Laurie,

We're sorry that neither computer comes with as much storage as you'd like them to have. We'd recommend storing some files in the cloud with a service like OneDrive in order to free up storage space on your computer.

Best,
Bryan
1-800-624-9896