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Customer Ratings & Reviews

Customer reviews

Rating 4 out of 5 stars with 4 reviews

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75%
would recommend
to a friend

Customers are saying

Customers consistently note the impressive speed of the Latitude 12.5" Refurbished Laptop.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-4 of 4 reviews
  • Pros mentioned:
    Fast, Light, Ssd

    Rated 5 out of 5 stars

    Excellent speedy laptop

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refurbished laptop arrived in pristine condition from Joy Systems vendor, delivered when they said it would be. I can't tell it's been refurbished at all. This laptop is ncredibly fast! I was replacing a HDD laptop, so the SSD is fantastic, and the 16GB memory is fabulous. Turns on and is ready to go instantly, and handles multitasking even with heavy use apps without any problems. Performs without a hitch. I thought I might have trouble adjusting to a 12.5" screen, but nope, I love it, and it's by far the lightest laptop I've used.

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Fast, Great deal

    Rated 5 out of 5 stars

    Excellent computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast delivery, great condition and everything I need for the job. Another great deal from Best Buy.

    I would recommend this to a friend
  • Cons mentioned:
    Non-functional key, Poor customer service, Randomly shut down

    Rated 1 out of 5 stars

    Didn't work from day 1

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this 2 months ago and it would shut down randomly about 5 times a day since day one. Plus, the "a" button doesn't work unless you beat it. Basically, the laptop is useless. Best Buy tells me to work with the company who sold it because it's under warranty - but they tell me I have to send it to them and wait 4 weeks to get it back. So no computer for 4 weeks because you sold me something that doesn't work? It's been 2 months of trying to get something working with no luck. Beyond frustrating. Never again Best Buy. You lost a good customer because I can't count on you for quality.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Condition, Fast

    Rated 5 out of 5 stars

    Refurbished Dell Laptop

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have only used my new computer a couple of times, but I am thrilled with its speed and functionality and it's in excellent condition for a used computer. The Windows 10 operating system is new to me but so far so good. Accessing the internet took me a few minutes to figure out but once connected worked great. A wonderful purchase!

    I would recommend this to a friend
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