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Customer reviews

Rating 3.1 out of 5 stars with 9 reviews

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44%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-9 of 9 reviews
  • Cons mentioned:
    Faulty keys, Heavy, Loose charging

    Rated 1 out of 5 stars

    Refurbished nightmare

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had operating system issues right away, certain keys didn't work, charging connector was loose. Very heavy and cumbersome. Cannot recommend. Had to return product.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Full Windows 10 Pro for a reasonable price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you really NEED a Windows computer and do not want to get a cheap one, this is the way to go. I needed a computer with Windows 10 Home or Pro and NOT Windows 10s. This computer computer gives you the freedom to download any software applications that you need. I do not like the fact that Windows required you to create a new Windows e-mail and password in order to run the machine. This items is also very heavy and pretty "old school"--including the DVD drive. Battery run time seems to be decent--about an hour.

    I would recommend this to a friend
  • Pros mentioned:
    Disk drive

    Rated 5 out of 5 stars

    Good value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No problems. I needed a computer for very occasional use. I wanted one with a disk drive. Does what I wanted it for doesn’t have a camera, but they are not expensive to add. The warranty is not as good as it looked. It is 18 months, but you have to pay postage for servicing. Good computer for the money.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    ok

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seemed to be ok but for the price i would buy a newer updated labtop

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Sloey316,

      Thanks for your review and we're sorry that your computer is not completely meeting your needs. We'd recommend checking out our Product Support Page if you have specific questions about your computer: https://dell.to/2SDU01D.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Rated 1 out of 5 stars

    Not good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not please w/ the refurbished model, if the computer desk get bumped screen starts flickering and computer crashes. Not worth buying a used laptop. I just took back and bought a new one.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Missing paperwork

    Rated 1 out of 5 stars

    Worst decision

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst decision I made. Unable to set up, issues with hard drive, no paperwork in box.

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Alex,

      We're sorry to hear about the issues that you've had setting up your new computer. Here's a link to the setup guide for your computer: https://dell.to/2Tq9fMf.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Cons mentioned:
    Heavy

    Rated 4 out of 5 stars

    Its ok

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It gets the job done. Kinda bulky, but works for online school.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good product approved, within expected very good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent products could not tell it was refurbished other than the box display. Using it for remote learning for my kids

    I would recommend this to a friend
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