Customer Ratings & Reviews

It was time to upgrade my computer and this unit happened to go on sale. I was pleasantly surprised to see how nice this laptop was. The chassis is aluminum and very solid with no flexing. The keyboard is back lit with a nice feel. The screen is large and sharp, my one complaint is that the screen could be brighter. The performance is excellent, snappy and responsive. To be honest, I only use it for general tasks so I don't overwhelm it. Battery life is very good, with all day use possible. The touchscreen is accurate and convenient for occasional use. The laptop is a 2 in 1 device so the hinges allow 180 degree movement. It does convert to tablet use, however it is rather bulky and awkward, used as a tablet.

⭐⭐⭐⭐⭐ Excellent Performance and Value I recently purchased a Dell laptop, and I couldn’t be more satisfied with my experience so far. The setup was quick and user-friendly, and the laptop runs smoothly with fast startup and reliable performance. The display is crisp and clear, making it great for both work and streaming, and the keyboard is comfortable for long periods of use. I also appreciate the solid build quality and sleek design—Dell really balances durability with a professional look. Battery life has been impressive, easily lasting through my daily tasks without constant charging. Overall, this laptop delivers exactly what I needed: dependability, speed, and great value. I would definitely recommend Dell to anyone looking for a reliable computer.

Had a great and an exceptional experience using this laptop soon after buying from Best Buy store in Pentagon city. The screen looks very bright and vibrant that I wanted. Enjoying the speed once I click on anyting - brings me faster. The sound I like very much, very clear and loud, when I watch movies and songs. The best thing I like is the battery life. It surprized me! Lasting very long time. I had always a complaint regarding my past laptops I bought. They did not meet my requirements and expectations. I am so far enjoing and satisfied with this laptop.

I’ve been using the Dell Plus Copilot+ PC 16” 2K 2-in-1 Touchscreen Laptop for a few weeks now, and I’m impressed. The Ice Blue color looks amazing in person — really sleek and unique compared to the usual silver or black laptops. The screen quality is great. The 2K display is super sharp and bright, and the touchscreen is very responsive. I love being able to flip it into tablet mode for watching videos or sketching — it’s smooth and easy to switch between modes. Performance-wise, this laptop is really quick for all the tasks I use it for (not a huge gamer- just multitasking, editing photos, streaming) Battery life has been great so far — easily gets me through a day of work or a full movie or two unplugged. The keyboard feels great, the trackpad is super smooth, and the speakers sound way better than I expected. Overall, I love this Dell even more than the old xps13 that I loved for years. If you want a powerful, stylish, and flexible laptop that can handle pretty much anything, this is a great choice. Also, Best Buy periodically offers great sale prices!

Reviewing a laptop of this type is a bit out of my comfort zone. Geared for the productivity side of things, there isn’t much I can do with regards to how well the laptop performs. Still, if you seek a laptop that is more utility than gaming, perhaps this is the one. Having a two-in-one laptop is useful for a variety of usage cases. You can use it as a traditional laptop. Flip the keyboard around and it becomes a tablet. Or use the keyboard side to prop up the display for displaying media. The display on this model is about as basic as it can get. With a resolution of 1920x1200, it’s slightly taller than typical 1080p resolution but isn’t as dense as 1440p or 4k displays. And there’s no high refresh rate either so you’re stuck with standard 60hz. (Even a modest 90hz refresh rate would make the usage experience just a bit better.) At the top of the display is a webcam but unfortunately there is no facial recognition. Having been spoiled by that, I’m saddened that this is omitted. Instead, biometric authentication is done by a fingerprint reader that doubles as a power button. The build quality of the laptop is decent. There is enough rigidity to accommodate the different ways the laptop can be used. The keyboard has a shallow feel to it and feels typical of any laptop keyboards out there. There is a numpad but I’m conflicted if this is a good thing or a bad thing. On one side, it means there is a numpad for inputting numbers quickly. Yet at the same time, the keys themselves feel cramped. The hardware is beefy enough to handle the various tasks you throw at it. If you do not have a high demand, the laptop is perfect for whatever app you wish to run. And it will have enough processing power to last for a long time. I didn’t get the chance to test the battery to see how long it lasts on a single charge. But at least charging it will not be an issue due to the port being USB-C. Charging the laptop can be done in one of two ways: using the included charging brick or your own. However, if you plan on using your own charger, make sure it is capable of USB Power Delivery (USB-PD) with power output between 30-60 watts. It is good that USB-C is being used for charging, as it means one can potentially use one charging block to charge a variety of devices. As expected, Windows11 Home is used on the laptop. As a power user, I set up new Windows computers differently. Those who follow the steps normally for Windows will have a slightly different experience. In my case, I set up Windows offline using a local account, bypassing the normal requirement of a Microsoft Account. There are guides for that and the steps may change in the future. But setting up Windows normally should pose no problem for any new users. Once the laptop is set up, I look through what is on the laptop. And I find that McAfee, a security software suite that I have no confidence or trust in, is pre-installed. Immediately, I uninstalled it. Using this without the keyboard takes getting used to. The onscreen keyboard is a bit jarring unless you’re used to it. Touch interface is not easy to adjust to because you’re thrown straight into it once the keyboard is disabled. Microsoft should at least provide some sort of fullscreen quick start guide to give new users some basic instructions. As for performance, I did a quick edit in DaVinci Resolve. It handled the quick edit without a problem but that’s only on a small clip and on limited time. I decided not to run any games to check its 3D performance since the laptop is not geared for such tasks. To check how it handles being serviced and what upgrade option is available, I made an attempt to open the panel. There are two captive screws which are located near the hinges. However, prying the panel off took a lot of careful effort. In addition, there is something in the center that keeps the panel in place. After a bit of wiggling, I managed to dislodge the clip from the tab and fully remove the cover. Inside, there is no room for a SODIMM to be slotted in. There is a M.2 that can be replaced and pre-installed is a 2230 sized M.2 drive. While I did not make an attempt to remove the M.2, it appears that the original M.2 has some sort of extending mount to extend its physical size to the common 2280 size. Having no way to expand and upgrade the RAM limits to how long the device can be used for. Newer and up-to-date apps and software always trend towards using more RAM. And having a fixed amount of RAM will limit how many tasks, apps, and/or programs can run at the same time. Overall, I like the practicality of the laptop. As a productivity-oriented laptop, it’ll run anything that isn’t dependent on 3D hardware. And the option to prop the laptop display for other tasks is a nice option. It’s a great laptop to get for the family that doesn’t need heavy 3D processing power to get something done. Verdict: Recommended for family The Good: thin, light, 2-in-1 design The Bad: panel cover is hard to remove, no SODIMM to upgrade RAM, 60Hz display, no facial recognition The Ugly: the fear of breaking the panel off to access the hardware

Amazing computer. Perfect size to fit my backpack. Fast, incredible storage, love the touch screen. Ai is growing on me and is mind boggling.

The screen is fantastic full HD touchscreen works great in tablet mode. Very quick i7 16gb RAM is ok for me 1tb storage is plenty. HDMI 2.1 is good to have as well as thunderbolt 4 makes it versatile. Bought as open box Dell replaced a defective charger in no time.

This Dell Plus Copilot+ 16" 2-in-1 is an excellent all-around laptop. The 2K touchscreen is sharp, bright, and responsive, and the 2-in-1 design makes it great for both productivity and casual use. Performance from the Intel Core Ultra 7 is fast and smooth for multitasking, and the 16GB RAM with 1TB storage provides plenty of power and space. Battery life is solid, the Ice Blue finish looks premium, and Copilot+ features add a nice productivity boost. Overall, a powerful, versatile, and well-designed laptop that feels worth the investment.

I have using this laptop from so many days and my review is The Intel Core Ultra 7 256V processor delivers strong performance for multitasking, automation tools, coding, virtual machines, and everyday work. Apps launch fast, the system stays smooth even with multiple workloads open, and AI-assisted features with Copilot+ add an extra boost. It handles office tasks, automation scripts, and light creative work without any lag or heating issues. Despite being a 16-inch 2K touchscreen, the laptop feels surprisingly lightweight and well-balanced. It’s easy to carry for travel or daily office use, and the 2-in-1 design adds extra flexibility.

Let me start with this for me this laptop was so close to perfect the performance the design were incredible but I was let down by one thing and that was one of the most glaring things on the laptop the screen. Two issues for me they are no way deal breakers but they keep it from scoring a 5 star. The glare when there is bright lights can be a bit tough but that mainly happens because it’s not that bright. In low light the screen looks great the colors are on point and it has enough brightness but during the day or around bright lights the screen just isn’t bright enough to enjoy. Now that is out of the way let me talk about all the good. The design is great so simple yet so elegant plenty for space on the keyboard and has good area to rest your wrists as you type and the mousepad works incredibly well. Performance is also really good any task I threw at it handled pretty well even did some light gaming granted the fans really kick on if your playing an intense game but I was able to pay some modern games with decent graphics settings. The screen while a bit too dim for me does look really god color accuracy is great and the speakers are very good and can get pretty decently loud. All in all this is the total package for a laptop it has great battery life a great design and for the most part a great looking screen. I definitely recommend this laptop if your looking for something for work slash media consumption

I recently got the Dell - Plus 2-in-1 16" FHD+ Touch Screen Laptop - Intel Core Ultra 7 Copilot+ PC with 16GB Memory - 1TB SSD, and it is amazing 2-in-1 laptop with loaded features. It came with 16" Touch-Screen - Intel Core Ultra 7 - 16GB Memory - 1TB SSD, Power Adapter and Power Cord. The laptop is well built and the 16-inch touch-screen is vibrant and responsive, making it a pleasure to use for both work and entertainment. The build quality feels premium, and the lightweight design makes it easy to carry around. It equipped with the Intel Core Ultra 7 processor handles multitasking with ease. The 16GB of memory ensures smooth performance even with multiple applications running simultaneously. I have experienced no lag or slowdown, even when working on intensive tasks like video editing or running complex simulations. The 1TB SSD provides ample storage space for all my files and applications. It also contributes to the laptop's fast boot times and quick access to data. Transferring files is a breeze, and the overall system responsiveness is impressive. Battery life is great and I can easily get through a most day of work on a single charge, which is essential for my on-the-go lifestyle. The touch-screen is highly responsive which enhance the productivity. The keyboard is comfortable to type on, with well-spaced keys. The trackpad is super large and precise, making navigation effortless. The Built-in FHD+ Webcam is perfect for Zoom / Team meetings and super helpful for Windows login using Hello. It came with Windows 11 and initial setup took almost 30 mins with so many software updates including BIOS. Copilot+ leverages AI to offer contextual assistance across various applications. This integration is designed to predict user needs and provide real-time suggestions, making it a valuable tool for enhancing productivity. The Intel Core Ultra 7 processor ensures that these AI functions run seamlessly without lag. With Copilot+, task management becomes more intuitive. It automatically organize the emails, set reminders, and even suggest follow-ups based on previous interactions. The integration with Microsoft Office applications means that features like AI-driven insights in Excel or automated formatting in Word can be done without any additional skills / efforts. Copilot+ shines in collaborative environments. It provides intelligent recommendations during meetings, such as summarizing key points, suggesting action items, and even predicting the next steps. Integration with Microsoft Teams allows for real-time transcription and translation, making it easier to collaborate with international teams. Overall, the Dell - Plus 2-in-1 16" is solid laptop and it combines powerful performance, a decent touch screen display, and good battery life in a portable design.

Hi, I made and amazing choice thanks to best buy. i am able to work and stream with ease. I love that it's a 360-fold with an awesome touchscreen to make thinks way easier for my everyday life. I love how slim, light weight to carry on the go. also, I am excited to trade in soon for an upgrade. you guys are amazing and thank you again.

I’d say this is good for an everyday/ casual user . Nothing to fancy 1tb of ssd and 16 gigs of RAM is way more than most people need unless you are needing it . Great product overall. touch screen is a plus!

I love my new laptop! I have the Dell 16 plus 2 in 1, the processing speed is awesome. I love that I can have multiple apps open and no lagging. The picture is amazing too, I can download images from my phone and even blown up on my laptop screen all the small details are there, it’s great. The battery life is fantastic, I dont have to worry about forgetting my charger when I go to school, it’ll last. And the service at Best Buy in Chesterfield was amazing, all of the staff was incredibly knowledgable and wonderful when it came to helping me make my decision.

I know very little about computers but I do know this one works well. It is exactly what I needed as a student laptop for returning to complete my degree online. Function is great. Screen clarity is great. Programs and application run smoothly, no issues with connection. It is a bit heaftier than some other smaller laptops, but I can live with that in exchange for the 10-key number pad and larger screen. Overall, I'm very happy with this purchase and I've recommended the same one to my son for his college needs.

I love this laptop. It has a good amount of storage and memory. The color is beautiful and so far it's working way better than the cheapo laptop I got off Amazon which broke less than a year after I purchased it. I like it has a defense system, however, I do wish it had its own built in antivirus protection. I would be willing to pay more to not have do find another antivirus protection software. The McFee antivirus protection software is annoying as it keeps trying to get me to buy another subscription even when the computers defense system says there are no threats McFee keeps popping up saying that there are website threats.

Awesome computer very fast, a lot of storage. The 16” screen is awesome display and the touch screen is a nice feature! Definitely a good computer for the money!

I bought this laptop a few weeks ago and I’m really happy with it. It’s lightweight, so I can easily take it between home and work, but it still feels sturdy. The screen is sharp and the colors look great, plus the touch function is super handy. I’ve been running multiple tabs and programs without any lag, and the 1TB SSD makes it start up in seconds. I even use it in tablet mode to jot down quick notes, which has been more useful than I expected. Overall, it’s been a reliable and fast machine that makes my day-to-day work a lot easier.

This computer works amazing for busienss and emails and had pleanty of storage and runs very fast, higly recommend this computer

The team at Best Buy helped me find the best computer to fit my needs and it works perfect. The team at Eatontown, NJ you are the best! The Geek squad transferred my data, the storage is amazing, doesn’t heat up, long battery life- best purchase.