Customer Ratings & Reviews

Great computer! It handles all the graphic design applications I use with minimal slowdown.

Very good but battery life can last longer other that that i like it

Pretty easy to set up. Even for a seenager. (senior) Hope I can keep this going.

Good condition experience very good very perfection

Overall good but the speakers are normal not that great

This is a preliminary response. I will come back and update it shortly. Im a little unimpressed with the speed on this machine. I havent gotten around to multi task on it that much so the final verdict is pending.

It's a laptop.... for the price not bad. Sufficient but not dazling. The speakers and mic seemed less than avg.

Terrible computer. Dell admitted that they downloaded the wrong drivers so you will not be able to connect to the internet to complete setup. I found ghjs out only after getti g a seco d replacement computer that also didn't work. MINUS 10 STARS. Computer is useless.

It's an okay laptop, not good enough to run any games but it's been okay

I ordered a laptop from Best Buy and paid extra for express delivery, expecting it to arrive on the promised date. The very next day, the delivery date was changed. I contacted customer service, and they assured me that if the laptop wasn’t delivered on schedule, I’d be refunded the express delivery fee. Unfortunately, the laptop didn’t arrive on time. The original delivery date disappeared from the website, and when I called again, I was told the “actual” schedule had changed—so they wouldn’t refund the fee. This felt misleading and unfair. I didn’t expect this kind of experience from a major retailer like Best Buy. I paid for a service I didn’t receive, and they refused to make it right.

Product is very good but the delivery was not on time

The screen is just horrible. The screen is just horrible. I tried to play with the settings but I couldn’t make it look less yellow. And it is not the nightlight. Besides that in my opinion, it was a bit slow.

I really wanted to like this Dell 2-in-1 14" AMD Ryzen AI 7 Copilot PC, but there are a few things that prevent me from giving a 5 star review. All of these are personal preferences so your impression of the laptop may be different. First the good. The laptop is certainly more of a "workhorse" computer. Apps load and function very fast, and thanks to the AMD processor and 16GB RAM multitasking works very well. I use a very intensive graphics processing software suite and the laptop handled that very well, better than any other laptop I've tried it with, (although not as good as a dedicated desktop PC). Battery life is also quite good, I would say better than average but not exceptional. As a test, I ran a FHD (1920x1200) video at full screen brightness and it lasted 8hrs before getting to about 8% battery remaining. Under normal use I would guess the battery would last 12-14 hours. I also like the 14" screen size, and the fact that it has a full size HDMI port. Unfortunately, that's about all the positive I can give. Here are my personal preference complaints: 1. My first impression was that the laptop is a bit bulky and heavy. It's a little thicker than others in this screen size range, and it definitely weighs more that I was expecting. I hoped that would translate into a larger battery/more capacity, but that is not the case. 2. The screen is not particularly bright, and colors seem washed out. 3. The keyboard seems a bit firm to press for my tastes, resulting in often missed keys as I type. 4. Likewise, the trackpad feels very unresponsive. I need to push hard for the left and right "mouse" buttons, and perhaps I have a light touch but the trackpad seemed sluggish. 5. Here is my main complaint - the laptop gets very warm and the fan is somewhat loud. I would not want to have this "laptop" on my lap. I believe there are better options at this price point.

The Dell Plus 2 in 1 is an excellent 14 inch Full HD Touch screen laptop which features a AMD Ryzen AI 7 350 processor, with 16 GB of memory a 1TB SSD and integrated AMD Radeon graphics. The laptop comes with Windows 11 home preinstalled which I upgraded to Windows 11 pro for work. My primary laptop has always been a MacBook Pro but I needed to use a Windows laptop for work. Dell has done a good job with build quality as it seems to be modeled after the MacBook Pro design family. The unique hinge design allows you to easily use the 2 in 1 as laptop or a tablet. I love that the laptop features 2 USB c ports a USB A port a standard HDMI port as well as a 3.5 mm headphone jack. Having a full size HDMI is great because I don't have to rely on a dock or dongle to hook my laptop up to my display or projector at work. The NPU allows the computer to run many new AI features without using too much power therefore preserving battery life. In real work usage I was able to easily get about 14 hours out of battery which was unheard of with my previous Windows laptop. The charging rich included with the laptop is USB C however it's more of the traditional laptop brick which would have been nice to be compact since the laptop itself is a little heavy for a 2 in 1. I did have a slight hiccup when starting my laptop up for a second time as it required me to enter my bit locker recovery key, but I think this can be attributed to one of the many updates that occurred upon the initial start up cycle.

This Dell laptop has blended, performance with fantastic battery life and a premium-feeling exterior at a great price. The Midnight Blue finish give the laptop a clean look, and I personally love the color! The hinge on this laptop is one I havent seen on other 2-in-1 laptops before and it give the laptop a sleek low profile appearance and very clean use while in tablet mode. I just used this in tablet mode on a recent long flight for work and it worked flawlessly while watching a few movies through the long cross country flight. After the flight I still had plenty of battery life to get some work done on this computer while at the hotel. Out of the box, setup was pretty straightforward and simple. The charging cord brick is a little large, and I'm unsure why it's still necessary to include this in today's modern laptops. I'm used to my Macbook Pro cord which only has the brick at the "plug end" of the cord and not in the middle of the charging cable, it's a little inconvenient and bulky. I like the large touchpad and its perfectly responsive and quick in my use so far. Overall, it's a great buy for the price point!

I’m a strong believer that there’s no such thing as a bad laptop — there’s just laptops that are just not for what you are trying to use them for. That being said, here’s my thoughts on some things that stood out as nice touches and some things that were head scratchers. I conclude with this could be a great purchase for and who should look at something else (based on major since we’re heading into school year soon). + + + The Pros: + + + * Ports: includes a USB-A, USB-C, HDMI and headphone/audio jack. * Touchscreen: would make this an ideal companion in the classroom, the field or the office without requiring a separate tablet. * WiFi 7: provides speeds that exceed most wired connections, provided you have the supporting hardware and are paying your ISP for supporting speeds. * Webcam: decent quality for virtual meetings or school but the real star here is a physical switch when you don’t want to use the webcam. No tape required. * Storage: 1TB of storage is likely more than most people would need — but storage is also one of those things where you’d definitely rather have too much than too little. - - - The Cons: - - - * Display: 1080p is pretty much entry level at this point. With all the different resolutions (e.g. QHD, UHD/4K) and screen technologies (mini-LED, OLED) they really went bare basics on this one. And the brightness is noticeably lower than standard as well. Said differently, if you have an iPhone thats newer than an iPhone X, your device’s screen is considerably better than this laptop in 2025. Let that sink in. * Mixed Build Quality: The exterior touch points on the laptop are very high quality, but for some odd reason they resorted to plastic on the top case where the keyboard/trackpad is. It also has a lot of flex to it which doesn’t exactly exude high quality. * Fan Noise: Compared to my tablet that I use for most quick/simple computing tasks that’s fan-less, the fan noise on this stuck out and it runs even when you’re doing pretty basic tasks (like watching movies). * Ports: It’s weird to see a device with newer, higher-end technology like WiFi 7, but then all of the USB ports are older specs (no USB/Thunderbolt 4 or 5) and the HDMI output is limited to 4k at 30Hz or 1080p at 120Hz. * Stylus: is not included. It almost feels like if you’re pushing a touchscreen, this should be a non-negotiable and there should be somewhere to conveniently house and charge it at this point as well. * * * Who This Device Is Good For: * * * * Example common majors: Health; Communications; Education; Business Administration; Social Sciences; Economics; Finance; Nursing; Biology, Criminal Justice; Biology; Psychology; Political Science; Environmental Science; Law; Accounting. * * * Who Should Probably Pass on This One: * * * * Example common majors: Architecture; Engineering; Graphic Design; Advanced Mathematics/Statistics; Marketing (if using pro apps like Adobe); Computer Science/App Development; Music Production/Composition; Data Science. * For many of these majors the 16GB of memory/RAM would likely not be sufficient. * For majors where screen/color accuracy matter (e.g. Graphic Design) the screen specs would not be adequate.

If “mid-range” had a physical presence, it may look like the new Dell Plus 2-in-1 that I have been using the last couple of weeks. And that in no way implies that this laptop is a bad product, it’s just it’s not exciting as others in the market. It has good specs list, usable features and capabilities, but nothing stands out, except maybe the midnight blue color scheme. And for some users, especially in a class setting, or just as a casual computer at home, it gets the job done at a decent price; and from that I’m happy at least that these options still exist. The model I have comes with AMDs Ryzen AI 7 350 CPU with AMD Radeon 860M integrated graphics. It’s one of the latest APUs from AMD’s Krackan Point family, housing 8 cores/16 threads - 4 are Zen 5 cores, while the other 4 are Zen 5c cores. With an NPU with 50 TOPS, it’s supposed to be better in performing AI-related tasks, and thus gets Microsoft’s Copilot+ branding. The integrated Radeon 860M is baked on the RDNA 3.5 architecture, so it’s a decent unit. DX12, FreeSync, and ray tracing are all “supported”, but in the end of the day it’s still not a replacement for a dedicated GPU. Yes a lot of the latest games can be run, albeit at a lower settings and frame rate. For everyday use it’s more than adequate, especially considering the power draw/battery life, but this is not a gaming machine in any sense. Build-wise, the laptop is decent - it’s a run of the mill unit with very muted presence - nothing to impress my peers. The midnight finish is good, but other than that nothing stands out. The chassis flexes a bit under pressure, and the hinge is decent and seems to hold up well, at least out of the box - it’s hard to tell how it’ll hold up in the future. The display where the mid-range screams a bit - the 300 nits LCD with FHD+ (1920x1200) resolution is a throwback to a couple of years back when most laptops were drab and had an abysmal screen. It does the job, but after seeing sharper and OLED based displays it looked pretty dismal. Everything looked a bit washed out and I had to spend some time getting things a little better. I’d suggest taking a look at display units if possible to check if this will work for you. The touchscreen works flawlessly. It’s supposed to be compatible with active pens (from Wacom I believe), but I’m not a “pen” person myself so that's a feature I skipped over. The 2-in-1 style expands the versatility of the laptop, and the screen can be set up in different manners. For media consumption, I found the “tent” mode quite useful and distraction free, but most of my time I was using it in the traditional orientation. From performance wise, I got a decent experience. Regular apps opened up without issue, and heavy apps did not bog down the system, especially when plugged in. Dell provides some different power modes and I mostly used the balanced one. But it can be pumped up a bit with Performance mode, but it does take the fan speed up a notch. Overall, the laptop is not the quietest out there - the fan does spin up from time to time, even without apparent load, and some areas near the palm get a bit hot. The laptop is not the lightest or slimmest out there as well. At 3 lbs+, it is heftier than what I’m used to, but still manageable to be carried around the campus in a backpack. Overall, it’s a capable laptop that has good specs and decent performance. The 2-in-1 versatility can work as a stop-gap tablet for drawings/notetaking, so quite useful in an academic environment.

This is our second one and we're still having problems with it.

I purchased this laptop but decided that it wasn't for me. I missed not having a key pad. I didn't like the constant interference of the AI. I also didn't like the keys. So, I exchanged it for a Lenova Yoga

My Nephew really needed a laptop for school, going into his freshman year of college. I'd originally picked up this lil' beauty for myself, but decided to gift it to him. He loves it, giving it 4 stars! The only problem he has with this computer is its weight. While it's not very heavy feeling, it doesn't boast as light of a weight as other brand new laptop computers. So far he thinks the AI copilot is great and extremely helpful, and has run many things very well and does everything you need for work and even more. It's fast, the screen looks great, super configurable to adjust to how you're seated or lying down. The other awesome feature that even I'm jealous of as it's not on my own laptop, is that it has a touchscreen and comes with fingerprint ID pre-set up. Meaning, you don't have to turn that feature on, you don't have a choice, which in my opinion enhances security. Overall it was very easy to set up as well. The blue color is really popping, too! The only other complaint we both have is that it didn't come with at least a trial subscription to a Microsoft bundle with Word / Excel / PowerPoint. Going to have to purchase separately for school, which for a laptop at this price point feels like it should have been included. Would still recommend as it's a great computer.