Customer Ratings & Reviews

Five stars for the packaging from Dell. So far the fingerprint entry is working, let's see if it lasts longer than 3 months like my 4 year old Dell. It has two C ports, and a spot for a mini SD card. The SD card is easy to load and unload. The touch screen works well, although if you are heavy handed when scrolling, you'll be spending time closing windows it thinks you want. Over time, that will get easier, it's simple user interface adapting. I liked being able to import all my cloud data from my old computer to my new one(as easy as importing phone to phone), will perform a hard backup of all data on my old and upload to this one to cover bases. That's 5 star, too. I was able to keep Google as my search engine, although I'm sure Windows will occasionally fight me to regain control. Now, for the reason I am giving it a 4 star review: internet connectivity. I have broadband. Every other device in my house is working great, but this thing constantly drops signal. I don't know if it is the laptop antenna, or a feature of Windows 11 to disconnect from the internet within 30 seconds of inactivity, but it's extremely annoying. For starters, I kept getting told it wasn't connected to the internet when I was setting up. Finally got that resolved after about 10 minutes. I cannot get up and get a glass of water or go fix a sandwich without coming back and finding the internet disconnected. Considering every other device that operates off the wifi is working well, I have to assume there is either a device deficiency limited to this specific laptop, or a way to fix this in Systems and I haven't found the solution yet. It could be as weird as the machine learning my actions and adapting to it, but I don't think we've gotten to that stage yet :) As I have to have this review in within 5 days of receiving, I won't be able to update if I have resolved the issue, so be forewarned you may have to search for a resolution. Another thing is that it is a little sluggish the first day or two when using the search engine. It's getting better, but it was taking seconds for items to load, and I've become an Instant Gratification type of girl in my old age. And popups. Nothing like trying to write this review and having a popup cover part of what I am writing. That, however, has been a pet peeve for a long time and is not the laptop's fault. I'm not a Gamer other than those I get off Google Play, but that isn't why I got this one. For the most part, I'm happy with the ease of navigation, etc, and would recommend this laptop. Hopefully the connectivity issue will be resolved.

So this is a odd bird as far as I am concerned. Very nice size screen and it looks good. Once you experience OLED it's kinda hard to go back. The touch screen is a nice touch (rarely use the feature but it is nice to have it). The 14.5 inch 3200x2000 resolution is gorgeous. The 14 Premium is a nice update to the XPS laptops. It doesn't have a dedicated GPU but that's okay. The keyboard and touchpad are decent. Haptic touchpad is excellent but it would have been nice to know where the edge of it is without guessing. Battery life is good. I have used it for a few days without putting it on the charger and it performs good. I don't game with intergraded graphics. I am spoiled. Speakers are decent. I suggest a nice pair of headphones. It has a headphone jack so there's that. 32GB of ram is pretty awesome. It hasn't shown any signs of buffering or slowing down while I do anything. That 1TB of storage is decent as well. 3 Thunderbolt 4 USB-C connectors are very useful if you have external drives and are doing editing and don't like waiting forever for transfers. The webcam works well with Windows Hello so there's that. Final words. It has a nice premium feel to it so if you are looking at a Mac Book replacement this might be what you need.

I wanted to love this laptop as I have a number of Dell computers, but this one was lack luster, meh! The plastic feels cheap while the XPS's of a few years ago were a delight to feel. It doesn't like to turn on without a warm up and the ssd doesn't really feel like the fast restarts are on par with other laptops at this price point. It is tough to open without two hands and lacks in the user friendly feel of a smooth opening laptop. I wish it had one usb-a...I know USB-C is the new age, but we all still have something like a gaming headset, mouse receiver, etc that a usb-a port is still relevant. One plus is that the display is bright, vibrant, and stunning visually! That is what should have inspired the surrounding design, but it just feels blah. When you go to reposition it on a hard surface, it just has that cheap feel and sound as it interacts with other materials. Lastly, and probably the saddest let down for me was demanding games...I get like 24 frames in open world games with mid quality settings for graphics. Sorry, Dell but not a winner for me