Customer Ratings & Reviews

ordered at 14"inch which was not big enwough so returned it and got 16 inch. its fast and can handle the programs i run

Honestly I was nervous about buying a "used" laptop but the salesperson assured me that the Geek Squad had reviewed and made sure the unit was fine. Additionally I was told that I also had a two year warranty.

Great computer easy to use. Like that it is a laptop that acts as a tablet.

I was expecting a little less, once I turn it on a find out I had more than I need. I only need it to great program on fusion 360, having able to use it for games is wonderful!

Just love’n the super premium laptop with very high end specifications. It’s a Dell and can’t go wrong, backed by Best Buy’s warranty for the piece of mind. Thanks to the product specialist for guiding me well to make my final choice. Thank you!

It is easy to see that this is a top tier computer. The ease of using it clearly correlates to its sleek design features. The package in which it had been delivered was also done with great care. My all round experience was a good one.

TLDR: I love this Dell so much more than I thought I would. So much so, that I'm keeping the Dell for my personal use now instead of taking it to work, which is what I got it for. I'm giving up my beloved ThinkPad for the work computer now. For me, there is NO higher praise. I got this new Dell Premium 16" laptop for a new position I'm taking at a local non-profit. As a non-profit, they are a 'Bring Your Own Laptop' place since they don't have the funds to outfit everyone with tech. I'm mostly going to be doing writing and some Adobe apps like InDesign. After setting up and using the Dell for the last few days, I am now making this my main computer. It's gorgeous to look at, incredibly snappy with every program I've thrown at it, AND still has a fun side to play PC games! Seriously, this thing is like meeting a gorgeous model who is hot, smart, and nerdy (but not so nerdy that she has silly LED lighting everywhere). What do I love so much about the Dell Premium 16"? Let me count the ways! 1. Screen: I played around with A LOT of computers over the last few years and this screen is as nice, if not better than any I've ever used, including some on some really high-end gaming laptops. Sharp, bright, and beautiful. 2. Power: The combo of the Intel Core Ultra 7, 32GB of RAM, and both the EVO/RTX 5050 GPU internals, makes this for one wickedly fast computer. It is without a doubt the 'snappiest' computer I have laid my hands on. Tabs and programs open INSTANTLY. Work in Adobe is incredibly smooth, even when playing with complicated files. And while I might not be throwing some of the latest AAA titles at it, the Dell has been breezing through the games in my Steam and GoG catalogues! 3. Quiet: Even when putting the Dell P16 under stress, she stays quiet and cool. Again, I'm not trying to emulate the entire galaxy or render a massive movie file, but my last dedicated gaming computer didn't run these same games and programs this quietly. 4. Battery: Battery life has been incredibly solid. I charged it up fully straight out of the box and then I was able to get three full days of work and play out of her before I needed to plug in again. Granted, none of those days was a FULL day of operation (we are up and down with people in the office all day), but it's what *I* consider to be a full days work. Holds on to charge like a champ when in sleep mode too. That *SHOULD* be a given in this day and age, but I'm sorry to say that it is not. What don't I like (and these are VERY minor). 1. Keyboard: The reason my ThinkPad is my beloved laptop is because of that phenomenal keyboard. I had quite a few 'fat-fingered' mistakes early on with this Dell P16, but that has gotten better as I have gotten used to the larger keys and the layout. Other than that though, the keys feel good and are easy to type on. 2. Weight: The Dell Premium 16 is not a light computer. She is solid. This is another reason why she is now going to stay at home on my desk. My ThinkPad is much easier to cart around. 3. Set-up: This computer probably had the longest set-up from initial turn-on to ready to rock of any laptop I've used lately. That being said, once everything was up to date, she runs like a champ and subsequent updates have been few and fast. 4. Name: Seriously Dell? Premium 16?! That's it? This should be the Dell 16" XPS Smokeshow! If you are looking for a top notch laptop, with a stellar screen, a great keyboard, and absolutely killer performance both on the streets (of GTA) and in the spreadsheets, you can not go wrong with the Dell Premium 16". Love her so much, I promoted her to my main computer!

Great laptop, fast reliable and battery last at least 7 to 8 hours

Great laptop for the price. The quality of the screen is excellent. Runs games exceptionally well.

Nice Dell Laptop. The screen is great. it is just heavy.

I am using to build and manage a business AI / LLM workflow and it has been great for this purpose.

Very happy with this laptop. Still getting used to the upgrade. Amazing screen,

Excellent performance and battery life. Sleek design and runs smoothly. Highly recommend.

[Employee of bestbuy] The 4K OLED display delivers excellent image quality. Keyboard, touch function row and force touch trackpad have a unique design and easy to use. It provides enough performance for photo editing, video production and gaming. The fan noise and surface temperature are well controlled and operation quietly. I highly recommend this computer.

Got this for my brother for this dental clinic for xray application.

Awesome!! Super fast and easier to work with than my old and slow trusty computer. Really impressed with the transferring of files and programs, everything is transferred as best i can determine, Excited about getting to know the computer!

Wonderful! The screen is very clear. The battery life is excellent.

Excellent product nice keyboard good user interface

Picked this up as an open box item that was being cleared out. This does feel like a premium build from Dell. However for the price (even as an open box) the rtx 5050 and 2 year old CPU will likely underwhelm. If you need dedicated nvidia graphics on a laptop and can find this at the right discount via open box this may well still be a great choice for a productivity laptop / mid tier gaming build.

Wow, what a laptop. With an Intel Core Ultra 7 255H processor, 32GB of memory, NVIDIA GeForce RTX 5050 graphics, and a 1TB SSD, a beautiful 4K touchscreen, and a sleek, luxurious, solid feel, this laptop is being sold as a premium option for just about everybody, even casual gamers. The first thing you notice when carrying the box inside the house is how heavy this laptop feels. It is substantial. Then, when you take it out of the box and view it for the first time, the result is breathtaking. This Dell comes with a beautiful, platinum finish—clean, modern, and undeniably premium. It’s got a vibe that exudes high-end, and it turned more than a few eyes at the coffee shop when I broke it out. At 4.65 lbs, it’s definitely not the lightest 16-inch laptop out there, but it’s manageable enough. It's pretty thick, but I was able to slide into a backpack without much hassle. The build quality feels solid, with a sturdy chassis that doesn’t flex or creak under pressure. The 120Hz 4K OLED touchscreen is absolutely amazing—vibrant, crisp, and responsive. I couldn't believe the touchscreen was composed of Gorilla Glass 3, that is an awesome touch that ensures it won't scratch easily. Whether I was editing photos or watching 4K content, the display delivered deep blacks and punchy colors that made everything pop. The touch functionality was smooth, though I didn’t find myself using it much, since I’m more of a trackpad-and-keyboard person. Speaking of which, the keyboard is comfortable with good key travel, but I wasn't a fan. There is no separation between the keys, and I often ended up hitting the caps lock while typing, or typing on the wrong keys, or accidentally hitting the power button when I was trying to hit backspace. The keyboard is backlit, which is nice. The trackpad is large and precise, though it occasionally registered accidental inputs when my palms brushed it during typing. Speaking of the trackpad, I've never had a laptop with a hidden trackpad like this one. I had someone actually ask me when I was at school where the trackpad was. The port selection is decent—three Thunderbolt 4 Gen 2 Type-C ports with DisplayPort 2.1 and Power Delivery, plus a universal audio jack—but I would’ve loved an HDMI port for convenience. Under the hood, the Intel Core Ultra 7 255H processor paired with 32GB of RAM makes this laptop a beast for multitasking. I had no trouble running multiple browser tabs, editing software like Adobe Premiere Pro, and operating a virtual machine simultaneously without any slowdown. The 1TB SSD is lightning-fast, with read/write speeds that make booting up, launching apps, and transferring large files a breeze. I moved a 20GB video project folder in what seemed like just seconds, which is a huge time-saver for content creators. The NVIDIA GeForce RTX 5050 is a solid mid-tier GPU that handles creative workloads and light gaming well. I tested it with games like Cyberpunk 2077 and Baldur’s Gate 3 at medium-to-high settings in 1080p (downscaled from the native 4K for better frame rates), and it delivered smooth gameplay with minimal stuttering. The 120Hz refresh rate made motion feel fluid, though you’ll need to tweak settings for demanding titles to stay close to that refresh rate in 4K. When I tried 4K gaming at even modest settings, the fans came on, the laptop got hot, and there was definite stuttering. However, for creative tasks like video rendering or 3D modeling, the RTX 5050 performed very well. Sound quality was great. Dolby Atmos and Waves Maxx Audio delivered great sound, perhaps the best I have heard from a laptop. Music streamed from Tidal sounded very good, with decent, if not low bass, and crystal clear, detailed highs. Battery life was pretty good for the large 16" QLED display at 4K. I didn't expect much and got around 6 hours of mixed use. Step into some heavier, more intensive tasks though, and I only managed 3 hours on battery while editing several videos. The laptop comes with Windows 11. There’s some bloatware, but it’s easy enough to uninstall. The inclusion of Copilot+ PC features adds some AI-driven productivity tools, though I didn’t find them game-changing for what I was using the laptop for. In conclusion, f you’re looking for a powerful, versatile laptop for creative work, multitasking, or occasional gaming, the Dell Premium 16" is a fantastic choice. It’s not perfect—the battery could be better, and a few more ports would be nice—but it’s a well-rounded machine that I absolutely love using. My Pros: Stunning 4K OLED 120Hz touchscreen Powerful Intel Core Ultra 7 and RTX 5050 performance Excellent audio with Dolby Atmos Fast 1TB SSD and 32GB RAM for multitasking Sleek, beautiful design My Cons: Battery life is average for a premium laptop Limited port selection Keyboard layout led to a lot of fat-fingering