Customer Ratings & Reviews

Purchased this for my senior citizen dad, since he didn't need anything fancy. Same as the model I use at work and my I.T. department said there should be no issues with a refurbished machine. So I ordered it. Shipping was free, so no complaints there as it arrived quickly. Went to set it up, computer initiates, then says "recovery mode" and shuts off. Try it several times and try safe-mode. Nothing. Try a different power supply cord. Sits and cycles on and off. Very poorly written instructions on a single sheet of paper. Call that customer service number. No answer, 9-5 east coast hours (I'm west coast). Ok, send an email since there's no chat option and they are closed. Almost a week goes by, no phone call, no email. Reply to the automated "we received your request for assistance email" stating that i want a refund if there is not a quick solution and they said they reached out within an hour (they didn't). Then they ask if I was comfortable removing the RAM. WHAT?! I just bought this, and you want me to work on the computer I just bought, that should have had all the kinks worked out? No thanks, not going to void what little warranty there is. Its going back to Best Buy and I will be finding a different option. So if you see a vendor called Joy Systems - run! They are in no way a "Joy" to work with!

Hardware works great for how I am using the unit. The unit worked great for the first 2 days and then a Microsoft Windows update hit. I worked with supplier to resolve the problem: 2 recovery disks and 1 Hard drive latter the unit is now working. It looks like the hardware drivers on the unit may or may not be compatible with the most recent Microsoft Windows update. Rather than try and fight through getting the most recent hardware drivers, I resorted to turning off all Windows updates on the PC. PC is working great now.