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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 72 reviews

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88%
would recommend
to a friend

Customers are saying

Customers recognize the XPS 13.3" Touch-Screen Laptop for its portability, screen quality, speed, and lightweight design. They appreciate the long battery life and powerful performance. However, some users have concerns about the heating issue and the laptop being a bit expensive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 72 reviews
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great laptop, runs multiple programs smoothly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recently upgraded to this laptop with 4x the power of my old one and there's 110% a difference. This laptop can run multiple programs with heavy resource needs and has no difficulties running everything smoothly. I've run Skyrim: The Elder Scrolls and Google Chrome with multiple tabs open at the same time and there were no issues of lag whatsoever. The touchscreen comes in handy quite a bit, as well as the backlight on the keyboard. It's a great laptop for anyone who needs one that can handle a high workload.

    I would recommend this to a friend
  • Pros mentioned:
    Fast, Portable

    Rated 4 out of 5 stars

    Not sure yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lightweight and fast. This laptop provides everything I need as a small business owner.

    I would recommend this to a friend
  • Pros mentioned:
    Light weight

    Rated 4 out of 5 stars

    Maybe more sophisticated than me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light weight, loaded with more apps than I can imagine using. I can receive email from all accounts but haven't yet figured out how to stop it's cutting edge security from blocking me from sending them. Beautiful display, quick response. Maybe more than I can handle ... tech-wise.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a fantastic machine with a lot of horsepower. My only reason for not giving it 5 stars is that it's a bit bigger than some and it makes me not want to carry it all the time. Once I get it out to use it, I have no complaints whatsoever about this machine.

    I would recommend this to a friend
  • Pros mentioned:
    Fast, Portable

    Rated 5 out of 5 stars

    Great computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and lightweight. My son uses this for college and says it's a great computer

    I would recommend this to a friend
  • Cons mentioned:
    Expensive

    Rated 4 out of 5 stars

    Great laptop very pricey

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for Christmas for my son who was going away to school and he did research which said this was the best. It really is however it is very expensive and Best Buy would not price match Costco

    I would recommend this to a friend
  • Pros mentioned:
    Screen

    Rated 4 out of 5 stars

    Great ultra book

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent display and blazing fast processing speed. As noted by other reviews, the camera location is slightly awkward. A very viable alternative to MacBook if you are more into the Windows ecosystem.

    I would recommend this to a friend
  • Pros mentioned:
    Light weight

    Rated 5 out of 5 stars

    Great laptop. Light and powerful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my daughter for college. It is extremely light and very quick. Hasn't stuttered at all. Very quick and beautiful screen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Galaxy S7 is plenty good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ... so I don't feel as though I'm missing anything by not waiting for the S8. The update to Android 7.0 came through within the first three weeks. I like the battery life. The screen is great. And the extras that came along with the device (wireless charger, power pack) are genuinely useful.

    I would recommend this to a friend
  • Pros mentioned:
    Screen

    Rated 4 out of 5 stars

    Great but doesn't bend all the way

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent computer and really amazing screen and specs the computer screen doesn't bend all the way back to become a tablet besides that it's excellent

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Light and powerful top-of-the-line ultrabook

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brilliant screen and pretty good battery life even with the touch-screen and i7 processor. Keyboard is also a delight to use with good back-lit. No issue running any programs. Laptop can be a little bit hot at times but quieter than the MacBook Pro.

    I would recommend this to a friend
  • Pros mentioned:
    Portable

    Rated 4 out of 5 stars

    Great Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop for travel and working on multiply large spreadsheets at one time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great computer for anyone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will premise with I have always been a mac person, since I was 17. I was really torn about switching to a Windows computer, but this computer has completely reaffirmed Windows Computers. I maxed out the specs for my computer, so the computer runs flawlessly. For anyone thinking of purchasing a computer, look no further than the XPS 13.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I would recommend this to a friend!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a tablet of course, but this is the best for size and specs and all around feel. I've had many laptops and tablets and combos. This is my favorite.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best laptop ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a tablet of course, but this is the best for size and specs and all around feel. I've had many laptops and tablets and combos. This is my favorite.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great workhorse of a laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the sleek lightweight design and the power of the processor.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Get a different configuration than this

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Read plenty of great reviews for this laptop, but would not recommend it in this configuration. The battery life suffers greatly from the high processing power, and it gets very hot. The keyboard is absolutely terrible for a premium laptop. I have a $200 10-inch Asus Chromebook with a far more premium-feeling, comfortable keyboard, not to mention better tactile feedback. The screen is gorgeous, but too small to really enjoy any kind of gaming. I loaded overwatch as the specifications should be able to handle it fine, but there is a glitch making the overwatch menu extremely difficult to navigate when played on this laptop model. It took me 10 or 20 minutes just to find a workaround to start playing. When I did, it was not nearly as fun on the small screen, plus the keyboard was obviously not designed for gaming. If you are okay with the awful keyboard, I would recommend going for the matte screen core i5 model and at least getting great battery life out of the deal. I returned this laptop and instead bought a Samsung Notebook 9, which I have been exceedingly happy with. Side note: If you still use Windows Media Player as I do, there is a scaling issue that makes your playlists, albums and song information almost too tiny to read on this laptop. It made it almost unusable. In summary, here are my pros and cons: PROS: Powerful, beautiful screen, small footprint. CONS: Gets very hot, don't use it in your lap unless it's Wintertime and you don't have a heater. Poor Battery Life. Not a good gaming experience. Least comfortable keyboard I have used. Scaling issues make some things nearly unreadable.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent high End Dell Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Dell XPS Touch 13 is more than expected. Very feature rich, and is very well engineered. Best Buy and Dell had the XPS ready to use out of the box. Battery life is long lasting, Screen is ultra clear and responsive. I use multiple tower and laptop PC's, but find that I am beginning to use the XPS 13 Touch most of the time due to ease of use. The tech support with Dell has also been prompt and professional.

    I would recommend this to a friend
  • Pros mentioned:
    Light weight

    Rated 5 out of 5 stars

    Excellent light weight laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent light weight laptop with the DELL quality. This is much more rugged than other computers with similar specs!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    3times a charm

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter tried two others before getting this one. Superior picture made it the winner as well as size and speed.

    I would recommend this to a friend
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