Customer Ratings & Reviews

I would have bought this item elsewhere. They didn't have the 1T version so in order to buy it locally, I bought the smaller version and upgrade. After opening the computer, they found out they didn't sell the version of upgrade the computer required.

Terrific big-screen convertible laptop. Transition to tablet mode works well. Screen is vibrant.

Best laptop I’ve ever bought. I had to special order it but it went very smoothly.

I am liking all the features this lap top has . Very pleased that I purchased this.

I love it, I am so happy. It works great for editing my photo's and short movies

It is everything I wanted and more. It will be with me for a long time.

Solid well built notebook. I recommend this notebook all but serious gamers.

great computer for a student heading to college. dell is a great computer

This computer has great features for a college freshman in Engineering.

Easy setup - fast boot time, back lit keyboard is nice

It works great and easy to set up. Good clear display

Perfect for what I do. I love the functionality!!!

This laptop is pretty, pretty, pretty, pretty good

I have had this laptop for around 2.5 years now. I have had constant blue screen errors and crashes throughout owning it. I finally went to do a factory reset of it and my problems have gotten better. Until just now the hard drive has failed on me completely, resulting in a loss of all of my data. As a college student, this is not acceptable. Dell's customer support is beyond difficult and they come off as "aggressive" with purchasing more warranty without any guidance or help. Their wait times are very long, and once you get ahold of someone it is difficult to have a discussion beyond "I understand your frustration." Their support is so poor that I would merely recommend not purchasing a Dell just because of that. Other than those issues, the computer is a great size for a laptop and has a great screen resolution packed into a thin and comfortable weighted computer.

Good, but has issues. The laptop needed to be faster.

The item was open box and gives me some issues. Especially I am not happy with scratches.

This computer slows down, freezes and boots me. I'm frustrated.

Ordered my product 7/6/18 and still haven't received it. Order delayed. Are they making it from scratch?

Long story short, the Dell XPS 15 9560 is a beast of a machine! Pros: - Thin bezels, makes the footprint of the laptop considerably smaller - Port selection is good (2 usb 3.0 type a ports, audio headphone/microphone combo jack, HDMI 1.4 out, sd card reader and a thunderbolt 3 port) - Dazzling 4k display with 100% Adobe RGB color space - Upgradeable ram (2 slots up to 32gb ddr4) and m.2 ssd - Fingerprint scanner (quick and easy way to login via Windows hello) - Latest i7 processor (brings a marginal increase in performance over the previous 6th generation i7 along with better power management which equals longer battery life, I usually get a little over 7 hours of use before needing to plug in) - GTX 1050 (allows for gaming with playable frame rates for demanding games and great frame rates for most games) Cons: - Thunderbolt 3 port when connected to either my 4k monitor or 4k tv both shows signs of lag even though I have set both displays to be 60hz in the Intel HD options (the lag is most noticeable on the external 4k displays when playing 4k 60fps content from YouTube) - not sure if it has to do with the fact that it only has 2 lanes vs 4 - HDMI port is not 2.0 (basically means it can't output 4k at 60fps unless you use the thunderbolt 3 port which is buggy) - Last but not least, the darn placement of the webcam (be prepared for a lot of up the nostrils and chin cam angles Only real issue so far that I have encountered with this machine is the Wi-Fi dropping every few minutes but I updated the drivers from Dell's website and have yet to see the Wi-Fi drop since. Would definitely recommend this laptop to anyone who needs a portable quad-core CPU laptop that has great battery life and can do some light to medium gaming!

I was very excited to get this expensive laptop. Then 5 months after I got it the charging cord that plugs into the computer broke (look up the reviews on that charger cord-- very poor and almost no other chargers fit in the extra tiny charger jack so no store carries these and it's almost impossible to get a better one). Then the charger stopped charging the computer, which Dell said was a problem with the motherboard. Now, 5 months after I spent $2500, I am waiting weeks with a laptop that can't be turned on, to get a reconditioned motherboard. Really? What a waste of money!