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Customer reviews

Rating 4.3 out of 5 stars with 303 reviews

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Rating by feature

  • Battery Life

    Rating 4.3 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

  • Display

    Rating 4.5 out of 5 stars

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Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers are pleased with the display, design, gaming capabilities, performance, keyboard, powerful build, speakers, and price of the XPS 15.6" FHD+ Laptop. They particularly appreciate the beautiful high-resolution display, sleek design, smooth gaming experience, responsive keyboard, and powerful performance. However, some customers have concerns about the battery life, overheating issues, limited ports, poor webcam quality, and fan noise.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 303 reviews
  • Pros mentioned:
    Design
    Cons mentioned:
    Overheating

    Rated 3 out of 5 stars

    Not so great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop has a nice design but thats about it. Because of the sleek looking design, the laptop is very thing and it thermal throttles a lot, reducing performance significantly. They need come with a better cooling solution for this laptop, you are literally not using the cpu and gpu to its full potential .Intel doesnt allowed you to undervolt the cpu so there is no workaround for this issue. Other than that, it is a very decent laptop. If you are just going to surf the web, this will be the perfect laptop for you. If you are looking for power or multimedia, there are way better options for this price.

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Hello Jsantana,

      We want to thank you for taking the time to leave us your valued feedback. We are sorry to hear you are not completely satisfied with the cooling system of your XPS 9510. Dell has released an Intel Power Management Utility to help with the overheating that you may be experiencing on your computer. For this package to take effect, the system power plan must be set to Balanced under the Additional Power Settings. Also, the Power Mode option that is displayed when you click the battery icon, should be set to Better Performance. This package only takes effect on AC power and not on battery power. The Intel Power Management Utility can be found here - http://dell.to/3tStRgX. We also recommend that you check for any BIOS and Software updates that are available for your computer on the Dell Product Support Page for your system. Many times downloading and running the latest BIOS and drivers can help with overheating concerns that you may be experiencing.

      Drivers and Downloads Page: https://dell.to/3fZYVGb

      If you still experience this issue after you have finished troubleshooting your PC, please feel free to contact our support team here: 1-800-624-9896.

      If you require further assistance, you can contact Dell directly with the information below.
      Chat or call: https://bit.ly/DellSupportTeam
      Phone number to Dell 1-800-624-9896

      Best,
      Ashley@Dell Dell

  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Awesome Computer

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer with speed and easy to navigate. I would recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard

    Rated 5 out of 5 stars

    Dell Laptop

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop - sleek, fast, and comfortable keyboard.

    I would recommend this to a friend
  • Pros mentioned:
    Design
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Overall, perfect laptop for creator

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop. Slim compact and light. My only complaint is that it gets a bit hot under load and that the lid creaks. I would also like the battery to be longer. As a student, its perfect for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Productivity Laptop!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm a current owner for a Dell XPS 9550 and it's still rocking, however, the older processor is starting to show its age so I decided it was time for a new laptop. I was originally leaning towards a gaming laptop, however, many of the more budget friendly laptops (my budget was about $2000) had some flimsy looking screens/lids (e.g. Asus G15). Since, I don't play intensive games but more so strategy (i.e. Civilization VI), I was willing to compromise on a weaker GPU for a better build quality. Luckily, Best Buy had the XPS 9510 on sale for $300 off the selling price ($1899.99) plus it qualified for the additional $100 student deals discount. For the specs and the build quality and the price, the XPS 9510 was a no brainer. Overall, I'm really impressed with this unit and I expect to use it for several years. If you're looking for a good build quality laptop with midrange performance, I highly recommend checking out this unit especially if you can get it discounted!

    I would recommend this to a friend
  • Pros mentioned:
    Design
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Looks great and runs great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Probably the best looking laptop on the market right now, not only that but the feel of the quality is amazing. Battery lasts long enough for me while doing some intensive tasks but could be better. Overall this a great laptop, it is definitely at the top for Windows laptops.

    I would recommend this to a friend
  • Pros mentioned:
    Gaming

    Rated 4 out of 5 stars

    Amazing “Budget” Laptop!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just recently bought this laptop for general productivity and graphic software. This laptop has no problem pushing out hardcore photo editing and 3d design. This laptop works wonders for it all. Only nitpick I have is the heat. If you put it under any load it get hot, very hot. The fan is in the bottom too giving out very poor air flow. If you plan on using this, get a ventilated laptop stand so you do not over heat the laptop. Other than that this is perfect. The 16gb of RAM is great for all the photo editing you need and the rtx 3050ti lets you perform heavy photo editing and minor gaming.

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard

    Rated 4 out of 5 stars

    Worth the price

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is worth the price. Fast loading, smooth transitions, good feel keyboard/keys and solid construction - this laptop does not feel cheap or flimsy at all.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Speed

    Rated 5 out of 5 stars

    Dell XPS 15

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this Dell XPS 15 for my 13 year old gamer who already has an Apple desk top & MacBook Air and let me tell you! My pre-teen LOVES IT!! The graphics, speed & everything is Awesome!!! It’s definitely worth the price!! So go for it, you will not regret it.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Good machine with a few updates needed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Got this for my son for College as a Computer Science major, so wanted good processing, graphics card, etc and I recently purchased the XPS 17 for myself. Overall its a quality machine with a few glitches that need to be addressed with firmware updates such as excessive fan use and problems with Sleep/Hibernate to name a few. Also you do need the included adaptor for standard USB peripherals since this only has USB C, but that is the wave of the future. Would have got the 13" but can't get the Nvidia card with that size machine. Battery life is just ok, if you are used to a Mac, not nearly as long.

    I would recommend this to a friend
  • Cons mentioned:
    Overheating

    Rated 3 out of 5 stars

    Beautiful laptop. Poor thermal design.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a fantastic laptop with a beautiful screen.... But... There's always a but. Behind the beautiful package is some high power hardware that unfortunately the cooling just can't keep up with. While plenty will say "this isn't a gaming laptop". It *CAN* play games. And while I play a game maybe once a week. I expected that it would fit the bill. It's not a super high end GPU. But I figured it would play a few titles at some reduced settings. It did. And it did it well. I was getting 60-80FPS in COD Warzone. However that would only last for ~2 minutes before the CPU would begin to power limit. Something about using both the CPU and GPU at the same time caused a power limitation (Some argued thermal, because the VRM's are getting hot). Either way the CPU would clock back to 800mhz-1.2Ghz and the game would come to a pretty quick 15-20fps slideshow. For the price, and given the rest of the package (It really is an amazing laptop). I was disappointed. This same throttling was also visible in create work. Like video editing. While encoding video with the CPU and Nvidia NVENC encoder. The system would regularly start to power limit and dump the CPU core clock. This was true for basically any task that used both the CPU and GPU. Some posts on reddit..etc. recommended repasting the CPU/GPU and putting some thermal pads on the VRM's. I didn't want to do this to a brandnew laptop. Not that I had just spent a fortune on. I even found posts where dell recommended disabling Intel Turbo Boost and things like that. Which did help actually. But also quite limited the performance of the system as whole. So ultimately, I returned the machine and bought the ASUS Zephyrus M16. Which I am very happy with. Quite a shame given the rest of the laptop is so great.

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Dear Nick,

      We want to thank you for taking the time to leave us your review. We sincerely apologize for the overheating problem you are experiencing with your XPS 9510. Dell has released an Intel Power Management Utility to help with the overheating that you may be experiencing on your computer. For this package to take effect, the system power plan must be set to Balanced under the Additional Power Settings. Also, the Power Mode option that is displayed when you click the battery icon, should be set to Better Performance. This package only takes effect on AC power and not on battery power. The Intel Power Management Utility can be found here - http://dell.to/3tStRgX. We also recommend making sure your BIOS is up to date. I have provided a link to the Drivers and Downloads page for your PC below.

      Drivers and Downloads page: https://dell.to/3r2ZP9D

      After utilizing the troubleshooting options provided above, if the issue is not resolved, please reach out to our support team here: 1-800-624-9896.

      Should you require further assistance, you can contact Dell directly with the information below.
      Chat or call: https://bit.ly/DellSupportTeam
      Phone number to Dell 1-800-624-9896

      Best,
      Ashley@Dell Dell

  • Rated 5 out of 5 stars

    a solid buy.

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    laptop is solid and very nice to work with. slim and sleek looking as well.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Overheating

    Rated 4 out of 5 stars

    Mr William

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good but not perfect; battery life not the longest and it can overheat if you set on cloth surface that blocks the cooling vent.

    I would recommend this to a friend
  • Cons mentioned:
    Ports

    Rated 4 out of 5 stars

    It’s nice but..

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slightly heavier than I expected. I do not like the lack of ports and having to use the added donegal.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Good Performance, Bad Battery.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The XPS 15 has great build quality and complementary performance. Which makes it disappointing that the screen doesn't have the refresh rate to accurately showcase the performance. One other minor gripe is the port selection, there are no USB-A ports or onboard HDMI. The battery life is also poor for the class it is in.

    I would recommend this to a friend
  • Pros mentioned:
    Display, Gaming

    Rated 5 out of 5 stars

    Nice laptop.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A very nice laptop. Good build and audio quality, and a very large mousepad. Is quite lightweight, and can run games reasonably well without getting too hot. The display is gorgeous.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best computer for long term

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good computer after owning it for a year. The only problem is the pad which some models can have trouble bit the warranty will cover it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop, performance , battery, display, Face Id, keybaord

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I like it a lot

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super fast and does everything I need it to do! It's lightweight, quiet, and sleek. I like it as a busy college student for note taking and light gaming.

    I would recommend this to a friend
  • Cons mentioned:
    Fan noise

    Rated 4 out of 5 stars

    Good with some settings tweaks.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Performance is pretty good, but had to tweak several settings out of the box to make it usable. Fan is extremly loud on default settings but can be changed. Had to remove a fair amount of bloatware considering the price. Battery life is acceptable for a 15 inch laptop (between 7 and 8 hours mixed use) but not great.

    I would recommend this to a friend
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