Customer Ratings & Reviews
- Model:
- EC885M
- SKU:
- 6513291
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
Customers are saying
Customers are positive about the EC885M Dedica Arte Pump Espresso Machine for its ease of use, compact design, and ability to make great espresso. They appreciate that it's simple to operate, fits well in small spaces, and produces delicious coffee.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Ease of use
Loving it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Oh I love my new espresso it’s really easy to use I really love it
I would recommend this to a friend Nice Espresso Machine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a nice espresso machine for beginners. The only downside is the steaming wand, is not efficient.
I would recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Thank you for taking the time to give your machine such a wonderful rating! we appreciate you taking the time to share your experience. We would be more than happy to assist you in checking the current status of your device. Please feel free to chat with a live expert at https://www.delonghi.com/en-us/delonghi-support - click to chat at the bottom right
- Pros mentioned:Size
Great price Great function
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very efficient espresso machine that fits perfectly with limited kitchen counter space.
I would recommend this to a friend - Pros mentioned:Espresso quality
De'Longhi greatness
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it as a gift and they told me it is an amazing espresso machine.
I would recommend this to a friend - Pros mentioned:Espresso quality
Greate item
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like it because it takes not too much place on my kitchen and prepares a deliciouse espresso
I would recommend this to a friend - Pros mentioned:Ease of use
DeLonghi expresso machine
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Convenient to make and americano at home. I enjoy using this.
I would recommend this to a friend - Pros mentioned:Ease of use
Great machine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this machine. Easy to use and works great. Exactly what I needed!
I would recommend this to a friend Like wrestling a goat
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the Dedica machine concept. I was happy with the earlier version until it wore out after seven years. This machine meets and in some ways exceeds the previous version—except for one critical problem…a big one. It is the filter holder, which is the cup-n-handle part that you fill with coffee grounds and then attach to the machine, The force required to attach the filter is so great that I must grasp and hold tight the entire machine to get it in place. Think about wrestling a goat, or trying to get an 80-pound dog to take a pill. Yes, that difficult. I first scheduled an online session with support. Support did not show up for the session. Then I called. I was basically told, “That’s the way it is. Send it back if you don’t like it.” Then they offered me 20% off on a Braun machine. Really?! I’ve not decided yet what to do. The filter holder on my previous Dedicated was not like this. Will it loosen up over time? No one is saying. I’ll probably send it back.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello Bill,
At Delonghi, we take customer satisfaction seriously, and our goal is to ensure you have a positive experience with our products and service. We are sorry to hear that you had such a frustrating experience with your Dedica Espresso Maker. We are always working to make improvements on our designs and we will be sure to note your findings for future reference.
Thank you.
- Pros mentioned:Espresso quality
Would purchase again!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great entry level espresso machine. Bought two of these during Black Friday sale
I would recommend this to a friend Awesome Espresso
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works flawlessly, love the fit and finish of the products hands down best bang for your buck.
I would recommend this to a friend- Pros mentioned:Ease of use
Works
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm hapoy with this purchase. No issues after using it for a month.
I would recommend this to a friend Love this espresso maker! Bought via friend recom!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My best friend has had an earlier model for years, and I’ve always wanted one. I’ve been researching them for years, thinking I need to buy something more expensive to achieve barista quality in my own home. This worked out better than expected, and even the wife loves it!
I would recommend this to a friendIncredible
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is amazing coffe maker I love this machine is perfect
I would recommend this to a friendQuality just isn't there...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had a De'Longhi EC600 that worked fantastic and lasted many many years. When it came time to replace it, we thought we'd upgrade to the EC885. Unfortunately, we found this version to be far noisier and it didn't make as good tasting espresso. Same beans we've always used, but the coffee was flatter and more bitter. We tried a number of different methods, and the quality didn't improve. I would pay more for this machine if it was better made and worked well.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
Disappointed in the overall experience
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My first order came missing the protective bags for items inside, and missing two items, descaling solution and water hardness stickers, i returned it and ordered another one, which was expected to picked up o 4th Dec, then delayed to 7th then finally 11th. Worst best buy experience when it came to customer service, and delonghi experience for whats inside the box...
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
Great Brand but this one doesn’t work
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a problem because I get home watching 2 videos in YouTube to take some information to how use it. And it was looking like something simple but when I tried to make me an Espresso and the coffee maker didn’t work. So I took it back to Best Buy Store. And I ordered another coffee maker same brand different style which I haven’t gotten yet. I’m waiting for the store to let me know when they have it so I can go and pick it up. Those things happen sometimes.
I would recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello RosarioB,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
Not worth the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is not a quality machine. It’s difficult to turn the portafilter, I went higher end delonghi the prestigo and it’s much better
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
N
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a few days ago but didn’t work I have to return back
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
Low Krema
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Low krema. My prior coffee machine worth 50 usd was better compared to this expensive one. Disappointed
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello MichaelreyG,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not meeting your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us at 1-800-322-3848. Our brand specialist is available Monday through Friday, 9:00 a.m. – 8:00 p.m. Eastern Standard Time, Thank you
Disappointed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Internal water line gasket was faulty right out of the box. During first use it leaked water everywhere. Googled it and apparently it’s a known issue for this model. Returned for a refund.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
