Customer Ratings & Reviews
See more imagesDe'Longhi - EC885M Dedica Arte Pump Espresso Machine - Stainless Steel
- Model:
- EC885M
- SKU:
- 6513291
Highly rated by customers for:
Customer reviews
Top Mentions
- Rated 1 out of 5 stars
Never Buy This
EmelL Posted
This machine stopped working after a few uses. I proptly returned it.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted
Thank you for your feedback! we are sorry to hear your Dedica Arte stopped working. We try our best to ensure quality products, and we are sorry we did not meet those expectations at this time. Your satisfaction will always be our top priority. We will keep this feedback in mind when producing our products in the future. Thank you.
- Rated 1 out of 5 stars
Do not buy
Bummed Posted
Here's a rewritten version of your review with improved wording and without Amazon references: "Disappointing Experience with De'Longhi Espresso Machine I'm extremely frustrated with my De'Longhi espresso machine, which stopped working after just five uses. Despite thoroughly reviewing the manual and troubleshooting guide, I couldn't resolve the issue. When I reached out to De'Longhi's customer service, I was disappointed with the lack of assistance. A representative guided me through the coffee-making process via video chat, but ultimately blamed the problem on my coffee choice. First, they claimed the roast was too dark, but I was using a medium-light roast. Then, they suggested the grind was the issue. What's puzzling is that the machine worked fine for the first few uses. If the problem lies with my coffee or technique, why did it function initially? The representative's conclusion didn't provide a satisfactory explanation. Unfortunately, my experience with De'Longhi's customer service was unhelpful, and I'm left with a non-functional espresso machine.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted
Hello,
Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-800-322-3848.
- Rated 5 out of 5 stars
A title
Pcast98 Posted
Awesome machine. Now I have two, one at home and one work
I would recommend this to a friend