Customer Ratings & Reviews
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would recommend to a friend
- Rated 1 out of 5 stars
Not HDMI friendly
WOODROWW Posted
I have owned a lot of Denon receivers. This was the least expensive of all my prior purchases. It was not able to perform an HDMI handshake. I called & searched instructions. Followed every prompt, even did a hard reset & nothing worked. Worked for over 2 weeks. Nothing worked. Returned to Best Buy. There is a young lady at Best Buy, Edith, that made the return painless. She knew how to perform an exchange for another receiver. I returned or exchanged & was out of the store in 10 minutes. Amazing!
No, I would not recommend this to a friendBrand response from Denon Team
Posted
Hello,
We are very sorry to learn about your experience. We appreciate your feedback and want to assure you that this is not a common issue reported by our customers. The AVR-X3900H is equipped with the latest HDMI board. Handshake issues can occur anywhere within the video/audio chain. Whether it’s an older HDMI cable that needs to be replaced with Ultra High Speed HDMI cables, or settings within the receiver or associated equipment, there could be several factors involved.
We hope you will consider giving Denon another try in the near future. If you require any assistance, please do not hesitate to contact our customer care team.
Sincerely,
Denon