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Customer Ratings & Reviews

Your price for this item is $399.98

Customer reviews

Rating 4.3 out of 5 stars with 47 reviews

Rating Filter

Rating by feature

  • Value

    Rating 2.9 out of 5 stars

  • Quality

    Rating 3.7 out of 5 stars

  • Ease of Use

    Rating 3.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers regard the HEOS 5's sound quality as excellent, with many praising the audio experience and feeling it was worth the cost. The product's ease of use was also highlighted, with users finding setup and app navigation straightforward. No significant drawbacks were reported.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-47 of 47 reviews
  • Cons mentioned:
    App

    Rated 1 out of 5 stars

    Quirky and already does not work

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had high hopes for this speaker. From the beginning, it was quirky with the bluetooth. The app never worked. It basically works when it wants to. I just wish I can find a decent Bluetooth speaker that works. I'm hoping the process in contacting the company elevates some relief and some compensation for owning a speaker for less than 2 months,

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Perfect speaker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best wireless speaker I have heard yet!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok but the sound could be less blurry

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s ok I expected a better sound from the device. It’s muddy and the the middle aren’t there. I think there are better sounds for the price. I’d listen to it in a store before buying. I wish I had.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s actually a very nice sound but as powerful I thought

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good sound - but the App is problematic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’d steer clear of these speakers due to problems with the HEOS app -

    No, I would not recommend this to a friend
    • Brand response from Denon Team
      Posted .

  • Rated 1 out of 5 stars

    Junk.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this as part of a wireless surround system that just did not work with only fair sound quality. I returned it and bought the Sonos system which is amazing.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disposable speakers, horrible app

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought 5 speakers (3x 1, 5 & soundbar). The 1 stopped connecting after a year and the cost to fix exceeds a new purchase. Obviously planned by Denon. Consistent connectivity problems with all speakers and Denon support is either slow to respond or ignores promps. App is worthless with too many bugs to mention. Using from Spotify app works great, go figure. Definitely don't recommend buying. In fact, this sours me on all Denon products due to engineered disposability and crappy service.

    No, I would not recommend this to a friend
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