Customer Ratings & Reviews

Love it,like it, always love it. Need a chance to win 400$ gift card longtime

Needed computer to be "scrubbed/cleaned" to to malware and virus intrusion. 24 hr turnaround and complte report of what was found and removed. Unnecessary start-up programs removed. Computer was noticably faster when returned. Very pleased.

Took care of my laptop problem in professional and considerate manner so that I understood the problem and solution given my lack of technical skills. Very satisfied with their customer service!

I brought my desktop PC into Best Buy for diagnostic service after replacing a known-faulty motherboard that had stopped POSTing. The original board was unstable, but it still POSTed and worked with my GPU, RAM, and storage. I brought both the new board (which wasn’t showing video) and the original board with me so Geek Squad could use either during diagnostics.I paid up front for the diagnostic and clearly requested proper component isolation and bench testing to determine if any of my hardware had failed. Instead, they simply inserted known-good parts into the system to see if it would boot — but never tested my components in a known-working environment. Based on that limited approach, they told me my GPU, RAM, and storage were all bad. That’s not how professional diagnostics are done.When I picked up the system, I asked if they had tested any of my components outside the case or in a known-good setup — the tech admitted they hadn’t. I asked for them to retest the hardware properly or issue a refund, and both were declined, even though the core service I paid for was never completed as described.Later, I reinstalled Windows myself using the same GPU, RAM, and storage they claimed were faulty — and everything worked flawlessly. I also followed up with Geek Squad support (call ID: 357182647), and while the rep sympathized and agreed my frustration was valid, they told me no refund was possible due to the transaction being in-store.Bottom line: I paid for a diagnostic I didn’t receive and was misled into thinking a full evaluation had been performed. If you have any technical background or expect real troubleshooting, I'd look elsewhere.

Gave me a good and thorough run threw of everything, always love bringing my appliances to the geek squad!

Amazing people helped me with everything I needed.

They were amazing and very quick to fix my issues.

Absolutely superb service, explanation and timing.

Redid gaming console very nice job, made sure everything was done rite.

They diagnosed the problem on my desktop, and took the time to teach me about the issue and was very friendly

Love em very helpful and quick ! Informative… prices are decent not an arm and a leg

they helped with my dying computer, though my computer died at 14 years old. they were very helpful. I also got to recycle my old computer, instead of taking it to the dump. thank you

Amazing ;)))))))))))))))))))))))))))))))))))))))))

The sales associate that assisted me in selecting a new laptop was very professional and knowledgeable. He made the process of choosing a new computer very easy for me.

Every employee I encountered at Geek Squad was awesome. They explained what they were going to my laptop. Upon completion I received a phone call and picked up my laptop and it has been working great since.

Took pc in for some CPU clocking issues. They were very informative about my specs, and the testing being done. Were super friendly, and even took into consideration of my own testing when doing their own!

Great product and great service. Great customer service

Geek squad was very professional and got my pc back to me next day .

ITook new laptop to be clean because was returning it to a different store. The customer service was greaatt. It was a welcome & rare experience. The recommendations were well received by myself & used.

Your employee Jen, was a delight to work with. She's knowledgeable, and very nice to deal with. Your guys in the back, worked very hard to fix my lap top. Thank you !