Customer Ratings & Reviews

Installation was quick and perfect, technician was very polite and answered my questions patiently.

The installers that came to install my dishwasher were amazing. They where nice, respectful, and helpful. They installed the dishwasher quick and even helped me get the old one outside.

My installation was particularly difficult as we added hardwood floors in the kitchen which made it really tight to get the dishwasher into the cabinet. The installation technician really went above and beyond to make sure it was installed and leveled perfectly!

I am shocked at how quiet this dishwasher is! Lots of room inside and flex spaces.

Install guys were professional and went straight to work.Best service period.

Install was amazing. I was so nervous with brand new cabinets but the installer was friendly and took extra care I felt with the process. Wouldn’t hesitate for anything else to be installed by Best Buy.

The delivery and install guys were great! Friendly and helpful.

The installers were extremely friendly, helpful, and quick with the installation. Only complaint that I had is I noticed their placement/length of our hose after they had left. Definitely not ideal for anyone lol should have checked while they were still here. But again, overall great job!

Great customer service! I didn’t have the correct kind of outlet and the tech had one installed in a matter of mins

The installation team came in disconnected my old dishwasher, took it away and installed my new LG QuadPro ThinQ Dishwasher in less than an hour. They explained the basics to me, asked if I had any questions, and were completely professional at all times.

Nate and Ryan were terrific! They showed excellent professionalism during the install. They paid particular attention to detail, making certain everything worked properly. I would recommend Best Buy appliance install 100% especially if these two gentlemen show up.

Purchased a KitchenAid 24" Control Top Dishwasher. The technician that delivered the washer was friendly, courteous, disposed of our old dishwasher, installed the new one. Everything I'd expect but seldom get when having appliances installed. He did not leave until he ran a short cycle to confirm all was working correctly. I would recommend The Best Buy Geek Squad installation team. They get 5 stars from me.

Installers came right to our house and installed it quickly. Was definitely worth having them come than me trying to figure it out. I have zero plumbing skills, so it was great to know that it was just done right.

Complete and competent installation. Crew was on time and cleaned up all debris plus removed the old unit.

I was EXTREMELY impressed with the dishwasher installation crew!! They arrived when they said they would. They knew what they were doing, tested everything and left the area neat and clean. Couldn't ask for better.

Professional technician with positive service and good price.

Love the super quite 3 rack Bosch dishwasher Installer was awesome also

The first dishwasher that was delivered was crushed in its back corner. The frame was busted. The installer was very honest and thorough, took it back, and reordered another one which took almost another month to receive. When he came back to install it, he was very efficient and thorough.

Before installation, Scott called me to let me know ETA. He called again to let me know he was running 20 min behind leaving previous installation. I was already impressed by his professional and courteous communication. Initial inspection they encountered the shut off valve to the dishwasher was frozen. My previous experience is technicians dont think outside the box to find workaround in order to finish the job. Scott said if we can shut off the main water we can still do the installation. He was patient while I figured out how to shut off the water. Meanwhile he discovered I needed an adapter. Again, another opportunity to walk away and tell me call us when it's fixed. But Scott happened to have the adapter in his truck which he used with no additional charge. Faced with challenges they chose to stick and stay and work around challenges using safe alternatives to get the job done. My goal was to surprise my husband when he got home from work. The last thing I wanted to happen was for him to get home and hand him a "honey do" list of items before dishwasher could be installed in another week's time. Thanks to my awesome installers, my goal was met! To top it off, they had a sense of humor. Upon completion they came out back to tell me my black dishwasher was installed. I ordered stainless steal. When I walked in to look, it was stainless steal. Scott gave a brief tutorial and shared helpful do's & don't tips based on his experience. I thanked them each with a tip as a token of appreciation and expressed how refreshing it is to receive customer service like theirs that delivers a customer experience leaving the customer not only satisfied but thankful they chose their service. This type of customer service turns satisfied customers into loyal customers. Thank you!

Bought a dishwasher a few months ago and paid for install. The install required that I buy an install kit, the tubing that takes water to and from the dishwasher. I'm a TotalTech member and every purchase comes with BestBuy Protection. The tubing broke, flooding my kitchen. I looked at where the tubing broke and it is obviously several years old. Installers did not use the new kit I just bought. When I call best buy for help getting someone to fix the install, they say I have to call LG because the dishwasher is still under manufacturer warranty. When I say it's the install kit, not the dishwasher that broke, they say to bring the install kit back. I can't do that because bestbuy has already installed it... and even if I could return it, I'd be trying to return a kit that is several years old since they didn't use the new tubing I'd paid for. After about four phone calls, someone finally said they could set up a service call for $179 to assess my problem, but nothing would be covered by BestBuy. BestBuy and their Protection plan has been 100% worthless. Their faulty installation that i paid for has caused my problems that they now say I have to pay for again if i want them to fix it. I specifically bought my dishwasher from BestBuy because I wanted to have things covered under their Protection plan. As it turns out, they apparently do not perform any oversight of the contractors they use for installs. You are just as likely to get a back yard mechanic as an actual professional, and BestBuy will not make things right if their contractors don't do the install properly.