Customer Ratings & Reviews

The installer made the defective open box work until the new one could be installed. Thank you!

Very quiet machine does the job really well. Dries dishes without leaving any water on the dishes Looks stylish and has very good features- the interior is very well designed with the right tines and features to fit every type of dish.

Dishwasher removal was very easy. Took very little time.

Love the dishwasher, but install was delayed by three or more weeks. First dishwasher was not functional, and return was set up. Replacement dishwasher couldn't be installed as broke one still hooked up. Needed to be uninstalled by electrician. Finally after three weeks of getting jerked around, replacement dishwasher was installed. Was supposed to be compensated for our dissatisfaction with this, but getting jerked around again.

The technician was good and customer. Friendlydly

Was so nice to just sit back and watch work be done precisely and carefully.

The installation was excellent . The installer was very knowledgeable and made sure every thing was correct and perfect.

Installation was quick and effective technicians were professional

Knowledgeable and skillful team. Very satisfied with the job.

Very quick uninstall. Friendly technician. Went right to work.

After receiving and installing a damaged dishwasher, Best Buy was (as anticipated) willing and able to replace the unit and remove/reinstall it not too long after the original one was installed.

01/01/2020 - Purchased new dishwasher 01/13/2020 - New dishwasher delivered and installed. Damage to my cabinets during installation. New dishwasher not working properly after install, installers unable to make it work. I ask installers to leave my old dishwasher and not haul away (which I originally paid for) Installers tell me they have notified Best Buy of the issue and someone will reach out to me to reschedule a replacement install. I wait four days, no one contacts me. 01/17/2020 - I call Best Buy to get a status on the replacement install. Customer service rep informs me this is the first she has heard of the issues and that installers never let them know. I inform rep that at this point I just want my money back, please set up a return and not an exchange. Set up return appointment for 01/21/2020 01/21/2020 - Service personnel no-show. No communication to me. No phone call. No text. No email. Just did not show up. This is after I coordinate with someone to be home, taking time out of their day for six hours, a full quarter of a day. I receive an email saying that my service is complete. I call customer service, they are confused, order shows “pending” so they are unable to make any modifications or reschedule the pickup. I tell them I am not happy. I get a phone call from a rep from my local store, he asks me to fill him in. I give him the details of what has happened so far. He asks what I want to happen, I tell him at this point I would like this “new” dishwasher picked up, my money back, and my old dishwasher reinstalled. Local rep tells me “let me see what I can do. I’ll call you back”. Local rep never calls me back. 01/22/2020 - I receive an email about my “scheduled uninstall” appointment on 01/25/2020 from 12:00pm - 6:00pm. This date/time never communicated to me in person, never agreed upon, simply schedule for me on my behalf. I call the local store to speak with the same rep I spoke with previously, he is unavailable so I speak with another rep. I inform the rep what is happening and that I was never consulted on this new 01/25/2020 window and that I will not be home for part of the window. Rep contacts service/delivery personnel and gets me an acceptable appointment window of 2:00PM - 5:00PM on 01/25/2020. 01/25/2020 - I ensure I am home during the narrower 2-5PM window. Uninstaller does not show during the agreed upon window. Service person arrives at 5:50PM, nearly an hour outside the agreed upon window, and with only 10 minutes to spare from the original 12:00PM - 6:00PM window. Uninstaller removes dishwasher and takes it with him. I sign paperwork for the refund. 01/25/2020 - 02/03/2020 - I call Best Buy numerous times to get a status on my refund. I continue to be told that a refund is on its way and that I should be patient. 02/04/2020 - Still have not received a refund 7 business days later (10 calendar days). Call customer service. They say a refund has not been issued and they can issue the refund minus the haul-away fee (Which was never used, since the haul away didn’t happen). I tell them this is unacceptable, please issue entire refund. I ask why this taken so long, and why this required four phone calls by me in order to even get the refund processed. No answer, no ability to speak with a supervisor.

Uninstall and haul away were fine. Crew was rude.

Great job by Carlos! Quick and Very professional Thank you!

Excellent dishwasher! The third rack provides all the extra space we need AND it's so quiet I have to remember that it is on! Geek squad installers were wonderful too. So happy with this purchase!!!

My mother had no issues with the uninstall off a nonworking new dishwasher

Happy with our buy Kitchen Aid dishwasher. Works great.

Job well done! Very organized! Everything done in a 1-2-3 organized manner.

They did a good job on the uninstall. Tracked dirt in the house though

Overall they did ok. They were late showing up and forgot the hose