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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 110 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers are satisfied with the Frozen II Elsa 14" Doll, frequently praising its high quality, beautiful hair, and appealing size. Many appreciate the doll's interactive features, including lights, singing, and sounds. Positive feedback highlights the doll's attractiveness as a gift and its ability to engage children in imaginative play. The doll's resemblance to the movie character also receives favorable comments.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 110 reviews
  • Pros mentioned:
    Singing

    Rated 4 out of 5 stars

    It’s cute!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This doll is very cute! It’s easy to press the button to make her say the phrases, but the phrases are just ok. Only the singing ones are her voice from the movie, but my daughter didn’t notice. There are three settings to change the phrases that she says; however, one is instrumental music only. I do wish there were longer/more phrases and songs from the movie. And it’s missing the iconic “ahh ah ah ahh” that Elsa says all movie! Overall, it’s a fun doll and my daughter does like to play with it!

    I would recommend this to a friend
  • Pros mentioned:
    Lights, Size

    Rated 4 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great toy decent size not too heavy sings lights up

    I would recommend this to a friend
  • Pros mentioned:
    Lights, Singing

    Rated 5 out of 5 stars

    Hours of fun!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Granddaughter’s face lights up every time she plays with Elsa . Sings and talks , also lights up and makes magical sounds . Hours of enjoyment. Highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Quality, Size

    Rated 5 out of 5 stars

    For all Frozen fans

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow!! Perfect size. Looks amazing in the box. Package came with no dents. Great value! Recommend. Buying another

    I would recommend this to a friend
  • Pros mentioned:
    Lights

    Rated 5 out of 5 stars

    Nice toy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The light n sound is perfect and attractive . My daughter loves it

    I would recommend this to a friend
  • Pros mentioned:
    Lights

    Rated 5 out of 5 stars

    Elsa

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Daughter loves it. Loud. And lights up ! Bought it for xmas

    I would recommend this to a friend
  • Pros mentioned:
    Lights

    Rated 5 out of 5 stars

    Talks

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This doll lights up and talks when you press a button.

    I would recommend this to a friend
  • Pros mentioned:
    Quality

    Rated 5 out of 5 stars

    Cute

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s pretty as she lights up and sings. My daughter loved singing with her. Best Buy had the best deal for this toy and I didn’t even know they had toys! I’m going to be looking out for hidden gem deals for toys in here from now.

    I would recommend this to a friend
  • Pros mentioned:
    Doll

    Rated 5 out of 5 stars

    Arrived early! Granddaughter age 4 loves it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly as described. Bday gift for granddaughter. Idk why I didn't get it at list price other than maybe because u have to b a member. That was a little disappointing because that is the reason I purchased it because on sale the price was good but I ended up paying full price

    I would recommend this to a friend
  • Pros mentioned:
    Quality

    Rated 5 out of 5 stars

    Lights and sound for this Frozen 2 Elsa

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great doll for a Frozen-obsessed child! My daughter loves singing along to Into the Unknown (a much less annoying ditty from Frozen 2 compared to Let It Go)

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    My daughter loves this doll!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this doll fornmybdaughter and she was estatic! She's been wanting one since the movie released and I found it on sale so it was a double win!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sings very loud

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great doll for my daughter who loves frozen. For mom and dad it’s really loud. There’s no volume adjustment so just prepare for loud singing.

    I would recommend this to a friend
  • Pros mentioned:
    Quality

    Rated 5 out of 5 stars

    All time favorite

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My kids request is this singing Elsa into the unknown. We love how this doll was beautifully made and we love to sing together with Elsa

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Beautiful

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a beautiful gift for a present if your kid still like playing with dolls and can get out of that virtual games for a bit

    I would recommend this to a friend
  • Pros mentioned:
    Quality

    Rated 5 out of 5 stars

    Disney - Frozen 2 Elsa Doll

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So glad that I bought this for my granddaughter. Great quality and she loves the light up affect when she sings!

    I would recommend this to a friend
  • Pros mentioned:
    Quality

    Rated 5 out of 5 stars

    Granddaughter Loved It.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If your little loves Frozen she’ll love this doll. Ours said “She’s so beautiful and looks just like the one on the movie”.

    I would recommend this to a friend
  • Pros mentioned:
    Quality

    Rated 5 out of 5 stars

    Best gift ever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My granddaughter loves this doll, it's like she has a sister to play with, besides her two big brothers

    I would recommend this to a friend
  • Pros mentioned:
    Quality

    Rated 5 out of 5 stars

    Awesome product

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter loves frozen and this doll was the perfect gift. She loves it.......................

    I would recommend this to a friend
  • Pros mentioned:
    Singing

    Rated 5 out of 5 stars

    Happy Kids

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter was thrilled to receive the new singing Elsa doll for Christmas and she loves it :)

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Great gift

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Niece loved this. Got it for her for Christmas and couldn’t stop playing with it. She loves frozen

    No, I would not recommend this to a friend
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