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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 6 reviews

Rating Filter

83%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-6 of 6 reviews
  • Rated 3 out of 5 stars

    Disappointing Smart Lighting Installation by Geek

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently enlisted Geek Squad for a smart lighting installation at my home, but the experience was disappointing. After an extended period of unclear communication and delays, they were unable to install lights on the second floor, a critical part of the project. This issue was only confirmed after a month, and the service was abruptly cancelled just weeks before Christmas, causing significant inconvenience. Despite the courteous staff, the inefficiency and lack of execution in the installation process were major letdowns, leaving much room for improvement in their service.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Wall Oven uninstall and install.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew doing the work, uninstalling and installing did a great job. However it took 3 cancellations to install the wall oven, while purchased on 9-29-2023. Finally got smart and uninstalled old oven first and the selected a date to install the new one the day after it was scheduled to arrive in the warehouse in San Leandro. Had to trick the system - not perfect at all. Many hours of phone calls. Unfortunately upload picture failed - that's kind of how Best buy works.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Team Hugo was on time to the appointment and extremely professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a realtor and being on time is very important. I find the Geek squad is very dependable!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They installed it super fast. Easy clean and reliable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service from Best Buy to take car of my needs

    I would recommend this to a friend
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