Customer Ratings & Reviews

Hello Katana, this is Kelly with Dyson. I'm happy to inform you that Dyson Pure Cool Link is Dyson's connected air purifier. It will operate via the included remote control or also can be controlled remotely via the Dyson Link app. Along with controlling your machine, you will also have the ability to set cleaning schedules and review air quality over time and in real time. Please note that Dyson Pure Cool Link is not an AC unit and will not chill the air it produces. Instead, it is designed to cool you with a wind like effect and a powerful smooth stream of air.

We'd value the opportunity to learn more about your experience and answer any other questions or concerns you have on your Dyson. Please feel free to email us directly at [email protected]. We will be in touch.

Best wishes,
Kelly
Dyson Customer Support

Hi there, this is Kelly with Dyson. The Dyson TP04 Pure Cool Purifying Tower features several new features from previous models, including 350 degrees of oscillation which helps to project purified air around the whole room, and intelligent reporting that is designed to automatically sense, capture and project - then report back to your Dyson Link App. Dyson's Air Multiplier technology does deliver over 77 gallons per second of smooth, yet powerful airflow. Another enhancement is the backward airflow mode, which is great for use in winter. You also will have airflow speeds ranging from 1-10, to ensure you can adjust the strength of airflow to your liking. Airflow may be adjusted via the included remote control as well as remotely through the Dyson Link App. The 360° sealed HEPA and activated charcoal filters are designed to remove gases and capture 99.97% of microscopic allergens and pollutants as small as 0.3 microns, including bacteria, mold, odors from cooking, scented candles and car exhausts.

Our Purifiers & fans do not have Freon, so they are not an air conditioner, but it does work better than standard fans. Dyson fans use Air Multiplier technology to create a powerful stream of uninterrupted airflow. Air is accelerated through an annular aperture, creating a high-velocity jet of air. This passes over an air foil-shaped ramp, channeling its direction and creating areas of low pressure behind and around the fan. The change in pressure forces surrounding air to be drawn into the airflow, resulting in a powerful stream of smooth cooling air. 
 
We would value the opportunity to learn more regarding your experience as we are committed to customer satisfaction. Please feel free to email us at askdysonUS@dyson.com. It will be our pleasure to provide support. 
 
Best wishes,
Kelly
Dyson Customer Support

Hi Angel, this is Carissa with Dyson. We are sorry to hear you are less than satisfied with our Dyson TP04 Pure Cool Tower and we appreciate your continued support. Our Purifiers & fans do not have Freon, so they are not an air conditioner, but our technology is unparalleled. Dyson fans use Air Multiplier technology to create a powerful stream of uninterrupted airflow. Air is accelerated through an annular aperture, creating a high-velocity jet of air. This passes over an air foil-shaped ramp, channelling its direction and creating areas of low pressure behind and around the fan. The change in pressure forces surrounding air to be drawn into the airflow, resulting in a powerful stream of smooth cooling air. Take a look at this brief video https://www.youtube.com/watch?v=bUJ-X1rsKV4. Dyson Purifiers, when purchased new and from an authorized retailer will include a free 2 year warranty. We are committed to customer satisfaction and would value the opportunity to ensure that your unit is performing as intended. Please do not hesitate to reach out to us at [email protected] we are keen on providing support and would value the opportunity to learn more regarding your experience. Best wishes, Carissa Dyson Customer Support