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Customer Ratings & Reviews

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Customer reviews

Rating 3.4 out of 5 stars with 185 reviews

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62%
would recommend
to a friend

Customers are saying

Customers recognize the superb sound quality and comfortable fit of these True Wireless Earbud Headphones, frequently praising their ease of use and lightweight design. However, some users experienced connectivity issues and shorter-than-expected battery life. Concerns were also raised regarding the pairing process and price point.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 185 reviews
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    When they work, they are great.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When these ear buds connect and stay connected, they are pretty solid. The sound quality isn't the best out there, but better than average. But that is WHEN they stay connected. In my experience, they did not stay connected for very long and the battery life is terrible. But they are a first generation product. Hoping that generation 2 will fix these issues.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Best Buy please remove you guys have a reputation

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cuts out all the time just got them yesterday will be returning them soon. Again these products are not there yet BEST BUY you guys have a reputation to hold remove these kick starter products because they are not kicking but only breaking. Thank you

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Maybe the next version will be better...maybe

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had these for one day and am returning them tomorrow! To start with, I put the the buds in the charger and plugged it in. Red light came on, then went out after a reasonable time. Then tried to pair them...the buds were completely dead. Had to put them back in the capsule and THEN charge them after the charger was charged. I assumed both would charge at the same time. Second issue. It took several tries to get them to sync with my s7. After finally getting them to work, I put them on and the right one kept loosing signal (I read about this in a review befor I bought them), but figured I try anyway.... Total disappointment! Who wants their music to come and go every 15-20 seconds..not me. I'll go back to the Jaybird X2. They rock! O yeah, last thing, no microphone in them?? A bit pricey for something that lacks features...

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    DO NOT BUY

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't take my word on it, just look at the Kickstarter page. Or look at the reviews here. The earbuds constantly drop. The app, which needs to be running to get any semblance of a good signal, drains about 20%/hr of my phones battery. No matter how good these look, they are not ready to be sold by any respectable retailer. *cough* Best Buy *cough*

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Not there yet

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Constant dropouts--need to re-pair over and over . . . definitely not worth the cost. Many better, less costly products out there.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    DO NOT BUY

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I PURCHASED EARIN FROM BESTBUY WITH THE INTENTION OF RETURNING THEM KNOWING BEST BUYS FINE RETURN REPUTATION ALSO BOUGHT GEEK PROTECTION PLAN 2 YR -$50 A MUST IF U BUY I RESENTLY USE LOGITECH TRIPLE FI WHICH HAVE EXCELLENT DOUND BUT WANTED BLUETOOTH TO ELIMINATE WIRE. READ REVIEWS PRIOR MIXED 50-50 DEEP DOWN I WAS OPTOMISTIC RECIEVED THEM VERY IMPRESSED WITH CAPSULE AND CONSTRUCTION FIRST TRIED THEM THEY BOTH LINKED UP IMMEDIATELY WITH BLUETOOTH NO PROBLEM THEN THATS IT COULD NEVER GET THEM TO LINK UP AGAIN NEVER CALLED GEEKS INSURANCE BECAUSE I COULD SEE NOTHING BUT TROUBLE DOWN THE ROAD DECIDED RIGHT THEN TO RETURN THEM SHOULD HAVE LISTENED TO GUT FEELING BUT DIDNT. SO BACK TO BESTBUY RETUNED THEM WITH NO ISSUES WHICH IS WHY I BOUGHT FROM THEM IN FIRST PLACE GREAT CUSTOMER SERVICE U HAVE 15 DAYS TO RETURN THEY PROMPLY CREDITED MY CC CARD PERSONALLY BLUTOOTH EAR BUDS ARE NOT PERFECTECTED ANOTHER YEAR OR SO TOO BAD THEY WORKED GOOD FOR 30 MINUTES VERY WELL MADE MY SUGGESTION WAIT A WHILE AND WHEN LOGITECH OR STEINHOWSER MAKES THEM BUY DO NOT BUY "EARIN" IF U DO BUY FROM BESTBUY I ALMOST BOUGHT ON EBAY THAT WOULD HAVE BEEN A HUGE MISTAKE

    No, I would not recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Must have

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love love love. Must have if you listen to music during workouts! There is no other felling to be wire free at the gym. They stay put in your ear and have surprisingly amazing sound quality w great bass! They work! Awesome range and I haven't lost connection w my phone across the gym! I don't right reviews but felt I had to on this great product.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Buyer Beware

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to love these...packaging and capsule was great. The sound was superb nice highs just the right amount of bass. I was not able to get pass the sound drop every few minutes. Then the buds stopped connecting all together. I got these in Nov and with best buys extended holiday return policy. I was able to get a full refund. EARIN just not ready for prime time.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth half the price, no customer support.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I backed them on Kickstarter. After receiving a broken pair that worked (poorly) once before never turning on again, I have had to spam their “support” department. It has been close to a full business month now (today and Fri and next Mon will complete the month) and I still have not even been able to ship them the broken pair. I last tried to contact them two business days ago and have had absolutely no response. Even if they worked, these things are not worth $200. Please do yourself a favor and stay away from this product. Their lack of customer support alone should be a deal breaker.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Brilliant

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these earbuds! I used while riding bike and mowing my lawn. These are a game changer

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Broke with one use. Terrible quality. GARBAGE

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had these for less then a day. Earbud section broke off after trying to change the earbuds??? Also, noticed the right side wouldn't connect on multiple occasions!!! Terrible item, this will be returned ASAP! Why does it say "Kickstarter Edition???"

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great Product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like these. You just need to put your device on the left side and follow the directions.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome Earbuds!!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These buds are simply amazing and worth every penny!

    I would recommend this to a friend
  • Pros mentioned:
    Design
    Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Very dissapointed

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the design, the package, but it was a real pain just to even connect them to my device but the right bud drops out every minute. I listened to a 4 min song and it dropped 3 times and now it's dropped completely and I can't reconnect it. I will be returning these tomorrow

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Potential Is There

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Earin, wish you the best. Do right by Kickstarters

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    technology not there yet

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works for about 2 and a half minutes before having to be paired once again. maybe the next generation but for now they're a waste of money.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Review

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love these ear buds. I ordered thru Earin and was wait listed and decided to buy from best buy and have piece of mind by purchasing the additional warranty. Well worth the money!

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Junk

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do not recommend wireless connection drops out a lot and sounds static like

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worthless and Customer Support is Just as Bad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great concept, but these wireless earbuds are not as all what they claim. Pairing is easy, but you continue to get one of the buds to drop out. Sound is ok, but if you like deep bass, you wont get it from these. At you turn up the volume, the sound becomes distorted and "tinny". I think you are better off waiting until either the Bragi, FreeWavz or Phazon come out on the market.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Love Them

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are Awesome I have been waiting for a long time for something like this The reason i bought for the gym very comfortable

    I would recommend this to a friend