Customer Ratings & Reviews

The unit is pretty big, similar in size (wider than it is tall) to a large kitchen trash bin. It does a good job of vacuuming and mopping, but it tends to miss corners and edges of the room and can be very loud, especially when the vacuuming unit is being emptied or cleaned. Overall, happy with the purchase as it was disconted by $800.

This vacuum worked great. We had a small issue with a leak in the bin that holds the clean and dirty water tanks. The vacuum was 2 years old, It still worked great but we replaced it with a newer version. The only downside is it doesn’t have a water reservoir in the vacuum so it used a lot of water to keep the mop pads damp.

I must say, going from an irobot to an unknown brand i was extremely nervous. And after doing extensive tesearch i came to 3 robots, the j9+, ecovacs T20 omni, and roborocks s8 pro ultra. I ultimately decided to toss roborock off the lost primarily due to the price tag. Initially i went with the j9+ combo. And after about 2 hours of fidgeting with it and having it clean once, i decided that it wasnt for me. After exchanging for the T20 i not only was blown away but i was left with shiny floors! With having 2 cats and being a medical student where im RARELY home let alone time to clean, i haven’t seen my floors shine in months. Safe to say after seeing this i went online bought ALL the accessories i could for it as its ecovacs 26 year anniversary and have sales on literally everything, which is why the T20 is $400 off!!! Get it while its on sale!!!! You wont regret it one bit!

Absolutely love this robot vacuum mop combo so much we bought two of them! By far, this is the hardest working member of the family. Most robot facts obviously clean, sweet mop all of that, but this one does it on a professional level. Great product great company. Can’t wait to buy future products from them.

Works really well. Setup is easy and it tracks a lot better than some of the older Shark Models and gets stuck less. Replacement parts are reasonably priced.

I LOVE my vacuum!! I use it at least once a day and sometimes more. Saves me so much time! I can’t live without it.

I was very skeptical about buying this. I’ve always had iRobot vacuums and they have only been lasting me 1 year almost as soon as the warranty runs out they just stop working. I just replaced my old irobot with the new iRobot j9+ and didn’t even get to use it 3 days before it broke. So I decided to give this a try and I really like it. It just as good as the iRobot if not better. The app for the iRobot is more simpler to use then the ecovacs is but you will get used to it after using it. You have more customization with the cleaning then you do with the iRobot and this even goes around the sides of the room like the base boards and cleans them where the iRobot doesn’t. I’ve had this for about a month now and I’ve had no issues what so ever and the cleaning and suction power is very good. Especially if you have dogs in the house.

Got this product on sale and tried it as soon as I can, it did very well on cleaning l/mopping and vaccuming. YES there's some damp spots on edge of the rug but its minor it dries up pretty quickly, that's just unavoidable in my opinion. The robot did great on finding its home station and doing the self cleaning and self emptying. Always update to the latest software before using so you'll have a good experience.

Awesome poduct overall. Easy to setup. This is our second cleaning robot, we are in love. We love how clean our house is and how easy it is to setup the robot but also to maintenance it. App could be a bit better but still a very good product

The product itself as in the robot is amazing and a game changer although it has no on board water tank. It still manages to clean the floor so well. The app on the other hand isn't the greatest and even within the new price that it sells for it's not a smooth experience I was hoping for. Once you mange to set up the robot and a cleaning schedule your golden but setting up with the app was a trouble some experience the less you deal with the app the better.

It is perfect. powerful, easy to use, great job in my tile. picks up dust and pet hair, I love the mop function.

This unit has operated perfectly and as advertised. I have 4 dogs that she'd like crazy and we lead a VERY busy lifestyle. The LAST thing we want to do is clean floors after a busy work day/week. We had a old school Eufy robot, which was great but I would always have to resort back to using my crosswave to really clean up. I was honestly just tired of it. I hate cleaning floors. It was time for an upgrade to a vacuum/mop combo with more custom features that requires no investment of time from me. This fit the mold and I caught it at an amazing price point from Best Buy. The app leaves SOME to be desired. But at the end of the day, I come home to clean floors everyday. The mapping works great. It hasn't gotten caught on anything. Love it.

I am amazed how good it cleans up the house and cleaned itself. Honestly, I would recommend this product to one of my coworkers and family helps out a lot even with kids.

This is the best robot vacuum I have ever owned. The cleaning is impeccable. Very easy to map out your house and get started. Would highly recommend

Great robot, keep the floor clean but demands daily service on water system, even with low return frequency to station it uses a lot of water to clean de mopping pads. The app is great with a lot of features. Keep my mats clean but uses to get tangled if mat is thin .

I have the omni robot vacuum/mop and purchased this as an upgrade. This robot is not very good. The robot randomly cleanscaround the house, there is no pattern that i have seen. The robot will sometimes just stop and “think” or just go around in the same plsce for several minutes. My favorite “mess up” is the vacuum vacuuming in the same room (10x10) for 30 minutes thrn leaves the room to “clean” the mopping pads and then goes back to the same carpeted room to try and vacuum again. This robot takes over 2 hours to clean the floors of a 1300 square foor house. Back to Besy Buy this one goes

I really wanted to like this machine, but there are too many issues that make it more trouble than it's worth. First, it should be known that the house mapping and path execution are well done. I was actually impressed by how quickly and accurately the T20 OMNI reproduced my exact floor layout in the app. From there, the vacuum follows a reasonable path and does an acceptable job of picking up dirt and debris on hardwood and carpet. The main problem (which is a deal-breaker for me) is that it constantly disconnects from the network, requiring me to go to the station and lift the lid off the vacuum unit to rescan for reactivation. Activation often requires a complete remapping (geofencing "no-go zones" in the app must be done by the user to avoid problems under beds or tables). This is a laborious process that should only be done once. In two months, I have had to do this over 15 times for reasons that are not precisely clear, and that is unacceptable for me. I purchased this robot vacuum to save me time and effort, but the Deebot T20 OMNI has actually cost me both in the long run. I cannot recommend.

Scored this last years model ecovac for less than half the original price. Super great deal. My wife and I love it. It’s truly amazing and if you have dogs you must own. Several years ago we attempted a robo vac and returned it a week later. This ecovac is here to stay. Great product and bestbuy great price.

I love it. It's not too loud, it cleans well, has tons of smart features. It doesn't run over my dog. Both functions are really good.

I love that I can schedule this while I'm at work so when I get home I have clean floors. With a cat and two fur babies with one being a big GS baby that has to go out to come back in this Deebot T20 has allowed me to to keep my sanity. Order supplies on Temu and the costs are minimal to maintain - which made me apprehensive at first. But, now I wished I'd done it sooner.