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Customer Ratings & Reviews

Your price for this item is $620.99
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The comparable value price is $1,549.99

Customer reviews

Rating 4.2 out of 5 stars with 389 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers are impressed with the DEEBOT X1 OMNI's mopping capabilities, mapping, and vacuum performance. The robot is also praised for its ease of use, quiet operation, and auto-empty feature. However, some customers have expressed concerns about the battery life, app functionality, connectivity issues, and obstacle avoidance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 389 reviews
  • Pros mentioned:
    Mopping, Noise level

    Rated 5 out of 5 stars

    Transformative Cleaning Experience with DEEBOT X1

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased the ECOVACS DEEBOT X1 OMNI, and it has completely revolutionized the way I clean my home. This robotic vacuum and mop is a marvel of modern technology. It seamlessly navigates my house, avoiding obstacles with its advanced AI and LiDAR technology. The all-in-one functionality means it vacuums and mops in one go, leaving my floors spotless. The auto-emptying and cleaning station is a game-changer, requiring minimal intervention from me. The connectivity with Amazon Alexa and Google Assistant adds a layer of convenience, making cleaning as simple as a voice command. The battery life is impressive, and the machine is surprisingly quiet. But what really stands out is its deep cleaning ability — it tackles both carpets and hard floors with ease, removing stubborn stains effortlessly. All in all, the DEEBOT X1 OMNI isn't just a cleaning device; it's a smart home revolution, blending efficiency, intelligence, and convenience into one sleek package. Highly recommended for anyone looking to upgrade their home cleaning routine!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Nice machine. Does what it suppose to "BUT"

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup and use. Pretty much follow the app on my android phone. But sometimes I have an issue that just happens once in a while. Looks like the vacuum looses the stored map and initiates its cicle generating an new map of my house. Waht I do is the I force it to go back to the station a couple of times till the map shows up again. Oder than that I can't complain. Would recomend...

    I would recommend this to a friend
  • Pros mentioned:
    Mopping, Noise level

    Rated 5 out of 5 stars

    AMAZING!!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    1000% satisfied! Floors are spotless after 2 moppings. Vaccum is outstanding. I have two cats and no hair on floor or dander floating around. Super quiet. It sneaks between rooms in housekeeper mode without me hearing or seeing it. You get what you pay for! Buy cheap, beware.

    I would recommend this to a friend
  • Pros mentioned:
    Mopping
    Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Great but connectivity issues

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to give it 5 stars, its certainly not perfect but I would say it does really well when it comes to vacuuming and mopping. My only gripe is that my robot keeps disconnecting from internet and every time it does this I have to manually press reset button and connect to internet. On one occasion I had to remap everything because of the lost connectivity.

    I would recommend this to a friend
  • Pros mentioned:
    Mapping, Mopping

    Rated 5 out of 5 stars

    Amazing cleaning and video is stunning for the rob

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This vac/mop does an amazing job keeps the floors amazingly clean auto mapping auto rerouting and return, auto cleaning. Only thing i think could be better would have more bag storage on the main unit.

    I would recommend this to a friend
  • Pros mentioned:
    Vacuum
    Cons mentioned:
    Dustbin

    Rated 2 out of 5 stars

    Just stick to a single type device

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really wanted to believe in these combo units but it didn’t live up to my expectations. I wish I bought a straight vacuum robot. The mopping portion of the machine broke after warranty and theres nothing than can be done according to support without paying a third party. Even with the machine working, the mopping want as great as I expected and the only approved cleaner is the one ecovac sells themselves. Still working as a vacuum though which is nice, except the clip broke in the inside of the dust been. I don’t really like leaving nitpicky reviews but this thing was 1500 bucks and I regret it. Wanted to give yall a heads up. Ive uploaded a pic of the broken clip and but unable to upload the video if the vacuum base failing to withdraw the dirty water.

    No, I would not recommend this to a friend
    • Brand response from Ecovacs Support Team
      Posted .

      Hi,
      Regret to hear that the robot has been running into some trouble. The DEEBOT comes with a one year limited manufacturer’s warranty and if you could please contact our Customer Service Support Center and we’ll be happy to help get the robot back up and running the way it should be.
      Best,
      Ecovacs Customer Care

  • Rated 4 out of 5 stars

    Good little helper

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a good little helper. It's not perfect but does a decent job and saves me hours off of cleaning the floors. As soon as I release the vacuum robot my kids start pickkng up their toys and garbage off the floor. It doesnt do well getting the edges, but a few minutes sweeping the edges in each room isnt a big deal. I really like this robot.

    I would recommend this to a friend
  • Cons mentioned:
    App

    Rated 3 out of 5 stars

    Not worth the money even on sale.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is not ready release. The application it uses is very buggy and often erases the map. The robot does not mop well or evenly out of the box. I had to contact the manufacturer to get updated mopping plates that make it work better but not great still. This should be an item that is known and much easier to get. Their customer support is horrible at best and after sending me the updated mop pad holder plates denied they did. I managed to get better off brand mop pads and made adjustments that made the robot work. I should not have had to for a $$$$ item. It should work.

    No, I would not recommend this to a friend
    • Brand response from Ecovacs Support Team
      Posted .

      Hi,
      Regret to hear that your experience with the DEEBOT has been less than perfect so far. If you could please reach out to our Customer Service Support Center and we’ll be happy to help out with any aspect of the robot that has not yet lived up to your expectations.
      Best,
      Ecovacs Customer Care ecovacs

  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    The best I had so far

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Deebot X1 Omni is a game-changer! Its efficient vacuuming and mopping capabilities make household chores a breeze. With minimal effort, it keeps your home clean and tidy, giving you more time to enjoy the things you love. Highly recommended for hassle-free maintenance!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great cleaning tool for a busy household.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A very great help for a busy household. I do not need to use any swiffer no more! Just one click in its app and it will clean all types of flooring. The best part is the self cleaning! I highly recommend this product!

    I would recommend this to a friend
    • Brand response from Ecovacs Support Team
      Posted .

      Thank you for the good review and we are sure this feedback will greatly help us with the improvements on our products and services. Should you need any assistance please reach out to our Customer Service Support Center and we’ll be happy to help out with any questions you may have. Thanks again for choosing Ecovacs product.
      Best,
      Ecovacs Customer Care ecovacs

  • Rated 3 out of 5 stars

    x1 deebot

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the robot let missing zones in my home without cleaning its better than other competitors but in the corners doesnt perform well, and its too higth for different furnitures, they must to make more low profile to clean under sofas or dreesers

    I would recommend this to a friend
    • Brand response from Ecovacs Support Team
      Posted .

      Hi,
      Regret to hear that your experience with the DEEBOT has been less than perfect so far. If you could please reach out to our Customer Service Support Center and we’ll be happy to help out with any aspect of the robot that has not yet lived up to your expectations.
      Best,
      Ecovacs Customer Care ecovacs

  • Pros mentioned:
    Mapping

    Rated 5 out of 5 stars

    My deboot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my deboot! Soooooo much. I use it for everything and I love how I can’t search my home

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It cleans my house and leaves it as new I have pets and house is clean

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    In love with a robot

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never thought I would love a robot but I do. It’s so amazing I don’t mind having to manually remove the mop pads when I want it to vacuum an area rug in our living room. It’s hands down better that the iRobot and Shark that I had previously.

    I would recommend this to a friend
    • Brand response from Ecovacs Support Team
      Posted .

      Thank you for the good review and we are sure this feedback will greatly help us with the improvements on our products and services. Should you need any assistance please reach out to our Customer Service Support Center and we’ll be happy to help out with any questions you may have. Thanks again for choosing Ecovacs product.
      Best,
      Ecovacs Customer Care ecovacs

  • Pros mentioned:
    Mopping, Vacuum

    Rated 3 out of 5 stars

    Would probably not splurge again

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Operating system is a little glitchy, not very good at mapping the house. Does an ok job with the vacuum and mopping, but for the price, not anything extraordinary.

    No, I would not recommend this to a friend
    • Brand response from Ecovacs Support Team
      Posted .

      Hi,
      Regret to hear that your experience with the DEEBOT has been less than perfect so far. If you could please reach out to our Customer Service Support Center and we’ll be happy to help out with any aspect of the robot that has not yet lived up to your expectations.

      Best,
      Ecovacs Customer Care ecovacs

  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Gobble Gobble Yum Yum

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Robot vacuum and mop combo is awesome! Does a tremendous job on our floors, which are mostly tile. It’s not cheap, but they say, “Cheap stuff ain’t good, and good stuff ain’t cheap!” It’s true! The $1500 price point gave me a bit of discomfort, but when it dropped to $999 on the Black Friday deal, it was mine! A tremendous purchase!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Robot Vacuum Cleaner

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The robot can help you alot, save, get rid of pet hair and clean the floor.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best product on the market, wish I would have got one a long time ago.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Absolutely Horrible Product and Best Buy LIED

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m writing this review while I’ve been on the phone with Best Buy for over an hour and a half AGAIN. The store representative completely lied to me when I dropped the $1600 on this and opted to get the total tech to cover my purchase beyond the standard one year. I was on the fence about even buying it in the first place because I wasn’t sure about the brand, but the employee told me they have total tech support which would cover me for 2 years. A year and a half into ownership and surprise surprise,they are telling me that I didn’t renew my total tech(which the guy never told me I needed to, or I would have just set up the renewal on my BBY credit card) and that I’m out of luck. I have dropped serious money at Best Buy over the years. They have definitely lost me over this. By the way, if they tell you they will have a manager call back, don’t hold your breath.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Best House Cleaner Around!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this beyond belief! Watching it do the work is the best part!

    I would recommend this to a friend