Customer Ratings & Reviews

The stove install concerned me. The delivery service made very quick work of the job and took the extra precautions with our new carpet. VERY happy.

Tyler and Mike S. installed the range, removed the old one and hauled the old one away. I could not have asked for a better installation experience. They were polite, communicative about when the installation was going to occur and what the process was. My only concern was they left the installation instructions, but not the operation instructions; not a big deal. I drove to the nearest Best Buy Store (some 12-15 miles away) and Salesperson = Arnim Smith-Johnson advised unless i could locate the precise unit on their sales floor he couldn't assist me. I was SO disappointed that first of all, he didn't offer an apology I didn't have the operation instructions, and then he didn't offer to either see if the store had another copy (which he could've photocopied) or offer to look up the instructions online. I pointedly asked him "is that the level of customer service you sincerely wish to provide?" and he said "yes". This poor customer service experience in no way is a negative one regarding the installation. I returned to the store I purchased the unit and the salesperson executed all I expected, i.e. apologized, retrieved and printed the instructions.

The delivery and installation of my appliances went very smoothly! The guys arrived on time and were very respectful of my home. They made sure all items were working properly before leaving, and I haven't had any issue since installation!

This oven should work great! Just arrived today. Installation was a snap. Fits in our studio apartment VERY nicely.

The item works great so far...the top seems to scratch easily but if you mix baking soda and water to a paste it clears it up pretty well. When they came to install this, and removed the previous oven, the plug was too big for the new one so the oven stuck out of the island 4 inches. The installed just left it that way...Luckily we had a neighbor who came over and helped cut the dry wall so the plug fit in the wall and we could push the oven back

The installation was quick and the technicians were kind and courteous, and carefully made sure the installation was perfect.

Chose the installation option for the range as it was the price of the range cord that was needed. The installers were quick and efficient while hauling my old range away. The installer informed what I needed to do to finish setting up and now the range works as it should.

The install was fast and easy. Best Buy sent us an email with the instructions to get ready for the new stove. We did everything we needed to have done. Measured for new stove, measured doorways. Had an electric outlet installed, made sure our electric box was set up for the new service since our old stove was gas. With all this preparation completed the installation was quick. It pays to be prepared and carefully read the prior to delivery information that Best Buy emails.

No issues with the oven itself, it works great and has lived up to expectations so far. The installation service was not completed. The old oven was hardwired to the electrical supply and eventually after a number of phone calls was told that they could not do that type of installation. Would have saved us time if they had communicated this when they first delivering the Oven. It would also be helpful if the call center returned and also followed up with customers. My next large appliance purchase will probable be with a smaller supplier even if I have to pay a little bit more. Not a good experience as far as the installation is concerned.

they did a great job in installing, they were fast, explained some details, got it all ready for me like the clock and answered all my questions. Looks good in my kitchen

I needed a new range just after Labor Day and this was still on sale. It's attractive and wasn't over the top expensive, so I purchased it. It seems to work great, so far. I like the Wifi features, but not sure how much I'll use them. When I set up delivery, I requested install as well. It was listed as an item on my invoice. Unfortunately, the delivery guys just placed the range in my kitchen and were about to leave. I asked about my install and was told they don't do that and it would cost extra. So I called a friend over to help me get it in place, level, and connect to electricity. It's a shame I kept the $40. tip I had on the counter for them. I ended up buying the matching microwave from Samsung directly.

As it turned out, the Servicemen did not install my new range. They were not able to install when it was delivered due to needing an electrician to install a new electric outlet and also needing a carpenter to enlarge the cabinet space a small amount. The cabinet person installed the stove at the time he enlarged the space. The second visit by Best Buy to install was found to be not needed. The main purpose of my review is to state how professional, polite, and helpful the Best Buy servicemen were. Could not have ask for better. Thank you very much.

The stove is nice looking and works well for an electric stove and has many features that I am still exploring, like a tray to divide it into a double oven and a Sabbath setting.

Done in a timely manner and no mess was made. Worth it.

I had a new kitchen put in and chose Samsung appliances. This range is truly amazing. It does things I didn't know any appliance could or would do. I couldn't be happier. It is so easy to learn to use. Cooks beautifully and easy to keep clean. I highly recommend it.

The team that installed my new stove were knowledgeable and professional. They checked the space, hooked up the new stove, and made certain all was working and I was happy with the install. Would both recommend and use BestBuy delivery again.

Guys did a great job. Easy install for them and I didnt have to help.

We had our oven installed and they made quick work of it professionally without damaging anything.

The installers were so polite and professional and very personable. They called ahead to notify of their arrival time. They were very careful when bringing the range in and taking the old one out. They installed the range quickly and efficiently Very nice.

Installation was fast and professional. Installers were very friendly. They moved in through the house with protective wrapping to protect the floor and the range. Very happy