Customer Ratings & Reviews

This is a beautiful refrigerator. We were able to purchase it as an open box for 1/2 the retail price. Lots of pros, 2 cons - have to reconfigure to fit some taller items on the shelves and the freezer capacity is smaller than I like for a family of four. All else works great and is very upscale. No problems with ice maker as others have mentioned.

We had the previous generation of this unit, model EW28BS71IS4, that had the bullet shaped ice. (WATCH OUT FOR REVIEWS ON THE PREVIOUS MODEL AND THEY THINK IT IS THE SAME ONE!) We loved the unit but we had about 4 or 5 service calls on the ice maker. It would make noise or not work at all. Just about everything in the ice maker was replaced. It would work for 6 months and fail again. The repair techs didn't like this ice maker. Eventually it got to the point where they couldn't get it to work and the refrigerator was replaced. We did get the BestBuy extended warranty with the first one and it paid off. Consumer Reports doesn't think much of extended warranties but with innovative new products at this price range, we thought it was a good idea. Even after being burnt once, we again chose the Electrolux Wave-Touch. There just isn't another refrigerator with these features. This new model (EW28BS85KS) has many features that our old one didn't. The main ice maker now makes small square base pyramid shaped ice cubes. There is a second ice maker in the freezer that makes crescent shaped ice and dumps them in a very large bin. The freezer has a bin in it for ice cream that keeps the ice cream softer and servable. Both of these features in the freezer do take up freezer space but we have another standalone freezer so we don't need the space. The cube bin could be removed and ice maker shut off if you need the room more than the additional ice. We like the extra ice for a cooler for short trips, picnics or parties. The new refrigerator also has self closing drawers which are nice and match the self closing drawers in our kitchen. The features of the shelves and drawers in the refrigerator section are way past any other refrigerator we've looked at in this rather high price range. Just too much to list here. Go see for yourself and compare. It is hard not to give this 5 stars. I guess I'm still a little hesitant after being burnt once. We did get the extended warranty again. I may change my rating after a year or so.

Unit has been repaired numerous times. Do not trust this refrigerator. Temperature not steady and freezer not freezing products.