Customer Ratings & Reviews

looks nice, runs great and was easy to operate, washes clothes very clean

Absolutely LOVE this washer! Had it for a little over two months and it works fantastically! Haven’t Bought a new washer in 10 years so I did a lot of research when buying a new one and I’m really glad I listened to the other reviews on this

Love our new Electrolux washer and dryer!! Super quick and quiet, very happy with our purchase and installation from Bestbuy!

This washer machine is I wanna love. So far my clothes have been coming out clean. I love the different features it has. My only complaint is when the washer spins it shakes my whole house. This is my second Electrolux washer machine. The first one did the same thing. The balance was checked. It is leveled where it needs to be but still shakes.

We are ultimately happy with our new Electrolux washing machine. The first one delivered to us had a door that was difficult to shut, so we were able to have that hooked up so we could have the use of it while we waited for another machine. Only disappointment is that it didn't come with an 8' connecting hose, so we had to get an additional attachment.

good but scratch when it came.easy to use,but delivery should be more careful

Good washing with no sound. The setting is cery easy. The liad capacity and cleaning power us reaaly good

High quality washer! A lot of people to be honest don't pay too much attention to the Electrolux brand. It is a great brand! It was a bit too loud for my wife but the clothes came out great and the machine does perform well. Due to the noise, we ended up exchanging it with another model.

I love this washing machine. The only thing missing is a dry cleaning cycle.

Nice washer. Works well. Solid cool design. I'm happy with my purchase.

Looks great, works great, quiet with great capacity.

After a terrible with an LG washer and customer support we decided to roll the dice with this Electrolux machine. The cycles take half the time of the LG and also seem to be more robust. Fingers crossed as to the longevity of it, but so far so good.

Return Customer and the washer is great. See my review on the dryer door. Always with Electrolux its a great product but not perfect. I wish they would find a solution the the internal dampness so the door can be closed when not using.

Easy to use. Works better than my old washer. Awesome!!

This has been, without exaggeration, the most incompetent and exhausting customer service experience I have ever endured. My original washer/dryer order was placed on October 14th. On delivery day, the dryer was dropped by a Best Buy associate. I called customer service and was told a replacement would be no problem. That was the beginning of a nearly three-month nightmare. • Replacement dryer #1 arrived defective and was taken away - I had to call to reschedule • Replacement dryer #2 arrived defective and was taken away - I had to call to reschedule • I decided to return both units entirely - I had to call to schedule At that point, things completely collapsed. The Best Buy associate never closed the "replacement dryer #2 return" order, leaving the dryer stuck in a “limbo” state that could not be returned in the system. I called numerous times trying to resolve the issue but was told to "call back in 48 hours" each time...even after 48 hours. During one of these calls, the washer was returned, I was credited for it, but no one ever picked it up. I finally was told I had to schedule a “Return and Haul Away” (two separate services) to remove both appliances because the dryer was still in a limbo state, couldn't be processed as a return, and they tried to charge me for the haul away! The haul-away team showed up unannounced, rang my doorbell, waited 28 seconds, left, and then cancelled the entire return and haul-away order as a no-show. From there: • The return/haul away had to be rescheduled • That reschedule was cancelled by Best Buy • I had to reschedule again • Every. Single. Time. required calling an 800/888 number, reaching overseas outsourced support, and opening yet another ticket. At some point, a local store employee called me and tried to help - but even they admitted they couldn’t fix it because of the sheer number of tickets clogging the system. January 6th - nearly three months after purchase and ten weeks after the return was initiated - the washer and dryer were finally removed from my home. Then it got worse. Almost comical at this point. The (same) associate cancelled the Haul Away (thinking they were saving me money, despite the fact that I wasn’t being charged anyway). That cancellation voided the entire return. My return was processed, but the refund was never credited back to my account. So, I waited to see if the system would work this out. No. I waited a week with no refund. I finally walked into a Best Buy store, where - after 30 minutes of very helpful face to face interaction with staff who knew exactly what they were doing - they were able to manually issue my refund. Something that apparently could only be fixed in person after months of phone calls. The hours I spent on the phone with third-party customer service agents who did absolutely nothing - repeatedly telling me to “call back in 48 hours” - was infuriating. At no point was I ever offered a way to speak with someone local or someone empowered to actually resolve the issue. But they were all very sorry... This wasn’t bad luck. This was systemic failure, poor training, broken processes, and zero accountability. I am cancelling my Best Buy membership, I will never buy another appliance from Best Buy, and I will strongly advise anyone I know to do the same. This experience was miserable from start to almost finish. Thank you to Jayden, Teri, and Chase at the University Best Buy in West Des Moines, IA who worked with me to resolve this absolute cluster of an experience.

You can feel this washer is made of good materials. It is very quiet and steady (compared to whirlpool front load one that we returned). The only concerning part is if you wash socks, it needs to he in a bag or it will stuck on the gut.

I’ve used this washer and dryer a couple of times and it is easy to use and cleans and dries great. My wife loves the optic white setting especially since we have a toddler that loves to get messy when wearing white lol.

I am soooo happy with my new washer - it truly works even on super dirty clothes

Excellent washer. Have been using it now for a few months and couldn’t be happier. Lots of settings and wash cycles. Stain treat options are also great to have.

Great washer! We have had it about 4 months now and I have no complaints. Love all the different cycles (I think I’ve actually used them all). Works great for our family. Delivery was fast and easy.